开云体育

The Owners Manual states that, in case of a pending message, you can contact the sender via the button "Send a Message".
(quote from the manual) "Click the link in the row of the pending message you want to handle. The page with the individual message appears. At the bottom of the page, click the button for the action you want to take"
/helpcenter/ownersmanual/1/managing-group-topics-and-messages/handling-pending-messages

I have a pending message just now, but I can't see any "Send a Message" button at the bottom of the pending message page.
The only alternatives I have are Approve, Edit (on the left) or Reject, Delete (on the right).
I don't even have a Ban the Sender button, for that matter.
At the bottom of the pending message page there is a link to All Messages by this Member.

It seems that I am short of a couple of buttons.
Thank you in advance for your help.

Marina

On Mon, Mar 4, 2024 at 11:21 AM, Marina wrote:

have a pending message just now, but I can't see any "Send a Message" button at the bottom of the pending message page.
The only alternatives I have are Approve, Edit (on the left) or Reject, Delete (on the right).
I don't even have a Ban the Sender button, for that matter.
At the bottom of the pending message page there is a link to All Messages by this Member.

If you click through to the message from email to see message to be approved on the group website, you can click on the down arrow beside the member's name. The Send Message is there. (I had to look for it. I have never used it from the moderation interface.)

I guess we need a rewrite of the instructions!

Frances
?
--
Help available from Groups.io help and GMF wiki.

?

On Mon, Mar 4, 2024 at 04:31 PM, Frances wrote:

you can click on the down arrow beside the member's name. The Send Message is there. (I had to look for it. I have never used it from the moderation interface.)

It moved location a little while back

I guess we need a rewrite of the instructions!

I think that's in the pipeline once all the changes for the test version UI are released.

Regards
Andy

Many thanks, Frances. I found the Send a Message button, at last.

I noticed that in the message/reply composition box you can't quote the pending message, though.
Not even the subject of the pending message is quoted. The subject field just shows "Re:"
Maybe this could be improved?

Best,
Marina