|
Re: Can't approve a message
On Wed, May 6, 2020 at 07:18 PM, Ed_Willers wrote:
I did find out the poster added a photo to the post.?If your group has attachments disabled that may be why it's held up. If so, let us know, as that seems like a bug...a non-compliant message should never make it to moderation. ? Have you tried deleting it, instead of approving it? Regards, Bruce Check out the new groups.io Help Center?and?groups.io Owners Manual |
|
Re: Can't find the SPLIT TOPIC - Not on the MORE menu
On Thu, May 7, 2020 at 09:50 AM, BMaverick wrote:
Oddly, that hamburger MORE option is not found.Did you read the Note near the top of that page?? I've been bitten by that a couple of times. Duane -- The official Groups.io user documentation is in the Groups.io Help Center. GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki |
|
Re: Can't find the SPLIT TOPIC - Not on the MORE menu
On Thu, May 7, 2020 at 10:50 AM, BMaverick wrote:
So, I went to the HELP, found how to do a SPLIT TOPIC.? Oddly, that hamburger MORE option is not found. From the provided screenshot, you appear to be in Messages view. You have to be in Topics view?for Split Topic to appear in the More menu. Select that from the blue pull-down menu at upper left. Hope this helps, P.S.?For future reference, there also must be at least two messages in the topic.? Check out the new groups.io Help Center?and?groups.io Owners Manual |
|
Can't find the SPLIT TOPIC - Not on the MORE menu
So, I went to the HELP, found how to do a SPLIT TOPIC.? Oddly, that hamburger MORE option is not found.
? Here is the help ... /helpcenter/ownersmanual/1/managing-group-topics-and-messages/splitting-topics ? Here is the MORE button offerings. ? |
|
Re: Can't find this member to moderate them
On Thu, May 7, 2020 at 04:54 AM, babygrand wrote:
Bob -- We got one of those recently here in GMF, too....word for word. Shal headed it off in moderation and told the guy to repost when he had something relevant to say. Was the ad about covid-19 masks? We subsequently got one of those from the same guy, and I deleted it without comment per GMF group guidelines. If so, note what Mark (groups.io owner) said in his post?. My guess is that Mark acted on spammer reports in other groups and deleted the guy's account before you got around to investigating. That's why you never saw him in your member list...he "disappeared" from the GMF member list in the same manner. Regards, Bruce Check out the new groups.io Help Center?and?groups.io Owners Manual |
|
Re: Can't find this member to moderate them
On Thu, May 7, 2020 at 08:02 AM, Ken Cameron wrote:
one thing I didn't see is how to have it setThat would be setting the group to all messages moderated, then changing individuals to Override: Not Moderated as you see fit.? The problem with this is that if a scuffle breaks out, there's no easy way to put all of those people back on moderation at the same time.? I've got a couple of groups set to NMM and After 4 that seems to handle everything.? If I have a problem with someone, I can put them back to NMM, so they need 4 more. Duane -- The official Groups.io user documentation is in the Groups.io Help Center. GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki |
|
Re: Can't find this member to moderate them
Looking at the setup options, one thing I didn't see is how to have it set
new members as moderate, but without a message count. Meaning they stay moderated until a moderator sees enough meaningful traffic and decides to unmoderated them. I guess it would be a NMM but with infinite as the release count. This was a common way on Yahoo. While I think the auto count down is nice, we are now seeing a hole in that method. -Ken Cameron, Member JMRI Dev Team www.jmri.org www.fingerlakeslivesteamers.org www.cnymod.org www.syracusemodelrr.org |
|
Re: Can't find this member to moderate them
On Thu, May 7, 2020 at 09:54 AM, babygrand wrote:
Their display name in the message is just their email@doma....? partially rendered like that.There's a setting that controls how Groups.io displays email addresses in archive. Go to Admin > Settings and then look at the Privacy panel for "Email Address Visibility In Archive". Don't forget to save any changes with the "Update group" button at the bottom of the page. Andy |
|
Re: Can't find this member to moderate them
On Thu, May 7, 2020 at 03:54 AM, babygrand wrote:
sent "new topic" message saying "Hello, glad to be here, excited about the group content"? I approved this first message, since all new members are moderated, and removed their aut-moderation since?they seemed ok.Generic messages like that are a red flag for me.? This is one reason that it's good to set the Unmoderate After to 2 or more and let the system handle it. I thought of one last possibility.? There's a topic here and another on the about spammers joining groups to do things like this a few days ago.? If the address you were looking for was one of those that Mark disabled, it would just suddenly disappear from your membership list.? If you had checked before he disabled it, you would have seen it.? I saw this same thing happen a few months ago when we were having spammer problems on the site and Mark disabled a bunch of accounts. Duane -- The official Groups.io user documentation is in the Groups.io Help Center. GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki |
|
Re: Can't find this member to moderate them
¿ªÔÆÌåÓý
Thanks, Shal,
appreciate your thoughts here.??
I have searched the members admin list successfully looking for other members with both email, display name? and fragments of each without issue before.? This name just didn't work at all, nothing found.? ?I also did it the long way, by scrolling through the
3200 members after sorting by email address, nothing.? Did that twice.? Sorted members by join date, too nothing found for this member.?
Bulk delete confirmed the deletion of the exact same email address of the member, and the log shows the deletion of that address.? The log shows the messages they sent giving their email, message number and "sent via web".? The messages they sent appear in
both logs and messages lists for the whole group.? They're all sent to the right group per the header "to" field.?
Their display name in the message is just their email@doma....? partially rendered like that.? (There's no display name to report from admin pages since they don't appear there).
Have to rule out typos, I've double checked even on different days, and tried copy/paste as well, same results, nothing found on search in the admin pages.
Does any of that help?? I'm really a bit new to this...
Bob
From: [email protected] <[email protected]> on behalf of Shal Farley <shals2nd@...>
Sent: Wednesday, May 6, 2020 11:27 PM To: [email protected] <[email protected]> Subject: Re: [GMF] Can't find this member to moderate them ?
Bob,
?> They don't appear in the joined when I sort by date joined.? Not at ?> all. ?> Yes, the groups.io footer does appear in their emails I have gotten. And the other half of the question: did their message appear in your group's Messages list? Are there entries in your group's Activity log corresponding to the date and time their spam messages were posted? Is it possible that their message came to you via a different group than the one you're looking in? Check to be sure that the To: field of the message exactly matches the posting address of your group. ?> Very odd they won't turn up anywhere in admin tools, ... So odd that I consider it impossible. Hence the search for a plausible explanation. ?> no display name to search, That doesn't matter. I wonder why you keep bringing it up? Where is it that you are not seeing a Display Name? Are you talking about either the Inbox or an opened message in your email interface? That could be the source of the confusion. Have they confused matters by putting what looks like an email address in their Display Name? That could obfuscate their actual email address. But it should stand out like a sore thumb in your group's Members list, an email address in the Display Name column. Plus, it wouldn't matter. Putting even part of the text you have into the Search box in your group's Members list would find that text in either the Display Name or the Email column. ?> their email is not searchable The only way you might not find them by searching the Members list or the Activity log is if you have a typo in the search text you entered. ?> (I enclosed it wrongly but only to show if it had anything odd about ?> it that could throw the software off). There was not (I'm the moderator who redacted it). How did you copy the address? Copy / Paste the From field of a received message? Or did you copy it by hand? There is a possibility that the address contains characters that look like different characters, leading to an inability to match it. ?> But the team should know there are emails that can completely hide ?> from the admin, yet will allow themselves to be deleted by bulk ?> delete. I don't believe such hiding is possible. To be a member of the group the person's email address must appear in the Members list. What Bruce asks is a possibility - posting by a non-member. But such posts are always held for moderation and I assume you would have not approved spam messages. Plus, what leads you to believe that bulk delete deleted them if you were not able to find them in the first place? Apologies for the long string of questions, but I'm trying to find the evidence that will tell us what happened. Usually that search begins and ends with the Groups' activity log - a great tool for revealing message posting activity and Memberships joining and leaving. Shal -- Help: /helpcenter More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
|
Re: Can't find this member to moderate them
¿ªÔÆÌåÓý
thanks?Bruce.??
I checked log
they signed up via web as member
sent "new topic" message saying "Hello, glad to be here, excited about the group content"? I approved this first message, since all new members are moderated, and removed their aut-moderation since?they
seemed ok.
they then send ad add for something, as a 'reply' to their own first message, and my group is non-commercial, so I deleted the ad?
I left the first message by the spammer, since by then other members had added legitimate content in their own replies to that message, and I wanted those replies
to survive.
the spam ad they sent shows in the log as:
their email address, a message number, and "sent via web"
It came to me in my own email inbox as usual messages to the group do, addressed to group in the header, with the usual footer.? I'm
convinced this was a way to pop in an ad by getting friendly and unmoderated so they could put it out there.
But it did occur that their user and email addresses both were unsearchable, yet were deletable under bulk delete.? Strange.
Thanks, Bruce.? stay safe.
Bob
From: [email protected] <[email protected]> on behalf of Bruce Bowman <bruce.bowman@...>
Sent: Thursday, May 7, 2020 12:13 AM To: [email protected] <[email protected]> Subject: Re: [GMF] Can't find this member to moderate them ?
Bob -- Another thought:? Do the spam posts have an #email hashtag? If so, they are coming in via an email integration. So if spam posts continue that's something else to look for.
Also, could the post have been sent to the +owner address, rather than the group? Anyone can send an email to that address, not just group members. Did the message come with [DM] in the subject line? If so, that would have been sent to you via the Directory. Failing that, I guess you already got rid of the offending member using the bulk delete function, so it's going to be difficult to reconstruct the "can't find him in the members list" problem. As Shal said yesterday, you really do need to check the activity log, and report back on what it says.?No matter how the spam message made it to your message archive, there should be a log entry explaining where it came from.?Messages to +owner should appear there, too. If the message landed in your email inbox but never appeared in the message archive, then it wasn't a group message, not matter how legitimate it looked. An enterprising spammer would have no difficulty appending a fake groups.io footer to a direct email. It's as simple as cut-and-paste. I hope something in there rings a bell. Regards, Bruce Check out the new groups.io Help Center?and?groups.io Owners Manual |
|
Re: Can't find this member to moderate them
Bob -- Another thought:? Do the spam posts have an #email hashtag? If so, they are coming in via an email integration. So if spam posts continue that's something else to look for.
Also, could the post have been sent to the +owner address, rather than the group? Anyone can send an email to that address, not just group members. Did the message come with [DM] in the subject line? If so, that would have been sent to you via the Directory. Failing that, I guess you already got rid of the offending member using the bulk delete function, so it's going to be difficult to reconstruct the "can't find him in the members list" problem. As Shal said yesterday, you really do need to check the activity log, and report back on what it says.?No matter how the spam message made it to your message archive, there should be a log entry explaining where it came from.?Messages to +owner should appear there, too. If the message landed in your email inbox but never appeared in the message archive, then it wasn't a group message, not matter how legitimate it looked. An enterprising spammer would have no difficulty appending a fake groups.io footer to a direct email. It's as simple as cut-and-paste. I hope something in there rings a bell. Regards, Bruce Check out the new groups.io Help Center?and?groups.io Owners Manual |
|
Re: Can't find this member to moderate them
Bob,
They don't appear in the joined when I sort by date joined. Not atAnd the other half of the question: did their message appear in your group's Messages list? Are there entries in your group's Activity log corresponding to the date and time their spam messages were posted? Is it possible that their message came to you via a different group than the one you're looking in? Check to be sure that the To: field of the message exactly matches the posting address of your group. Very odd they won't turn up anywhere in admin tools, ...So odd that I consider it impossible. Hence the search for a plausible explanation. no display name to search,That doesn't matter. I wonder why you keep bringing it up? Where is it that you are not seeing a Display Name? Are you talking about either the Inbox or an opened message in your email interface? That could be the source of the confusion. Have they confused matters by putting what looks like an email address in their Display Name? That could obfuscate their actual email address. But it should stand out like a sore thumb in your group's Members list, an email address in the Display Name column. Plus, it wouldn't matter. Putting even part of the text you have into the Search box in your group's Members list would find that text in either the Display Name or the Email column. their email is not searchableThe only way you might not find them by searching the Members list or the Activity log is if you have a typo in the search text you entered. (I enclosed it wrongly but only to show if it had anything odd aboutThere was not (I'm the moderator who redacted it). How did you copy the address? Copy / Paste the From field of a received message? Or did you copy it by hand? There is a possibility that the address contains characters that look like different characters, leading to an inability to match it. But the team should know there are emails that can completely hideI don't believe such hiding is possible. To be a member of the group the person's email address must appear in the Members list. What Bruce asks is a possibility - posting by a non-member. But such posts are always held for moderation and I assume you would have not approved spam messages. Plus, what leads you to believe that bulk delete deleted them if you were not able to find them in the first place? Apologies for the long string of questions, but I'm trying to find the evidence that will tell us what happened. Usually that search begins and ends with the Groups' activity log - a great tool for revealing message posting activity and Memberships joining and leaving. Shal -- Help: /helpcenter More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
|
Re: Can't find this member to moderate them
¿ªÔÆÌåÓý
I didn't know that existed, but makes perfect sense how I could have messages there without a known member source, but I took a look, and no, it wasn't/isn't checked.? Only members can post.
Bob
From: [email protected] <[email protected]> on behalf of Bruce Bowman <bruce.bowman@...>
Sent: Wednesday, May 6, 2020 8:50 PM To: [email protected] <[email protected]> Subject: Re: [GMF] Can't find this member to moderate them ?
On Wed, May 6, 2020 at 11:33 PM, babygrand wrote:
Sorry, I meant there are members, not emails, that can completely hide from the owner/admin.Are you allowing non-members to post? See Admin>Settings>Message Policies, first checkbox. Bruce Check out the new groups.io Help Center?and?groups.io Owners Manual |
|
Re: Can't find this member to moderate them
On Wed, May 6, 2020 at 11:33 PM, babygrand wrote:
Sorry, I meant there are members, not emails, that can completely hide from the owner/admin.Are you allowing non-members to post? See Admin>Settings>Message Policies, first checkbox. Bruce Check out the new groups.io Help Center?and?groups.io Owners Manual |
|
Re: Can't find this member to moderate them
¿ªÔÆÌåÓý
Sorry, I meant there are members, not emails, that can completely hide from the owner/admin.? Or at least their email addresses do not show on search, don't list on sorting, etc.? I've seen this and it's true.
Bob
From: [email protected] <[email protected]> on behalf of Duane <txpigeon@...>
Sent: Wednesday, May 6, 2020 3:40 PM To: [email protected] <[email protected]> Subject: Re: [GMF] Can't find this member to moderate them ?
On Wed, May 6, 2020 at 05:29 PM, babygrand wrote:
there are emails that can completely hide from the adminNo, there aren't.? It may not be visible to some moderators, but can always be seen by the group owner.? I'd still look through the activity log to see who approved the membership. Duane -- The official Groups.io user documentation is in the Groups.io Help Center. GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki |
BMaverick
Bruce
Duane
Ken Cameron
Andy Wedge
babygrand
Shal Farley