On Tue, Oct 20, 2020 at 07:22 PM, Iris Trieb wrote:

The group was started last year, and is currently on premium/paid. However, I can't change any group settings (moderation, photo size, etc.)- when I try to save the setting changes, I get "invalid email" for the group email (the email has not changed since the group was started last year) and it does not allow me to save. Has anyone encountered this, and do you know how to get it fixed?

Can you give more details? Screenshots??

When you say "group email", I assume that you mean your email address that you use for the group.
Since you say that you are able to see settings, you are logging in.
But are you set as owner or moderator? If moderator, do you have permissions to make changes to settings?
Have you checked your activity and group activity?

Frances


?
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GMF wiki for help.?Search box at the top of each page.

Check out the?new groups.io Help Center??Use your browser to search or download?the PDF.

So I followed up with my email service, which is The Well. They are a small and wonderful online community that has been around since the dawn of the Internet era. They are stymied as to why some of my Group emails come through fine, but others get turned away. Not bounced, but turned away.

They have asked me to get in touch with groups.io tech support, but I am not a Premium member and so don't have access to tech support.

The Well apparently had some kind of spam-type blocking mechanism in place. To solve my problem, they tried removing the block. My tech support contact there writes, "after I removed the block, suddenly??started flooding us with attempts, over 43,000 in a matter of minutes.?I think there's something wrong over there. Could you get in touch with their support? I reinstated the blocking mechanism for now."

I am not sure what to do.

All my messages were coming through fine until about a week ago. Now, when I look at it, it seems like the groups that I subscribe to as Summaries come through, but the Digests don't.

Is there any way to have someone at groups.io talk to the people at The Well?

Ilana

On Tue, Oct 20, 2020 at 05:36 PM, M Parker wrote:

I have told her to move them to her In box in the hope that <yahoo.au> will learn.

That's the first step to try, and many a time it fixes this. ?But make sure to not just drag them to the inbox, but select them all first, "Mark as not spam/junk", then drag them to the inbox; sometimes with these free email systems, just dragging them to the inbox doesn't always work, but marking them as not-spam/junk first and then moving to the inbox seems to always work.

She should also add the group email address in her yahoo contact list, that also seems to help prevent this from happening.

Cheers,
Christos

I'm been a senior for quite awhile now (Where did the time go), and my first personal computer operated on Windows NT 3.1. Personal computers have been around quite awhile, but Smartphones have not. Forums like Groups.io have been around a long time too, and I think there are more seniors familiar with the digital age than you think. I used to love walking around CompUSA.

Don

I agree about the privacy issue, but a simple file counter with no identity revealed would be nice.

Don

I have a member of my group who reports that digests are always sent to her Junk mail box and is there anything that she can do about it.

I have told her to move them to her In box in the hope that <yahoo.au> will learn.
I suppose that contacting <yahoo.au> about this is a non-starter?
I also suggested that she get a different email address.

Is there anything else I can suggest to her please?

Thanks
Margaret
Leeds, UK

On Tue, Oct 20, 2020 at 01:22 PM, Frances wrote:

Before I suggest this, any feedback?

My groups are mostly set for Plain Text, so this would add a lot to the footer.? Not so much in HTML since it should show up as a single word - Help.? I think the owner/mod putting a link in the Group Guidelines or Monthly Reminder would be better since group owners are more aware of their group needs.? I put a sticky in each of my groups, as well as the link in the Guidelines.? Guidelines are sent as Special Notice and No Email is disabled, so everyone should see it monthly either online or in email.? Now getting them to actually read it...

Duane
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The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki

On Tue, Oct 20, 2020 at 02:22 PM, Frances wrote:

I was thinking that it might be useful to have a link to the Help landing page in the email footers.

That sounds like a good idea to me as well, and no, I don't think it clutters it any more, it would be just another line or link in the footer ensemble.

Cheers,
Christos

I was thinking that it might be useful to have a link to the Help landing page in the email footers.
Many users never visit their group homepage.
Some people may use Help if alerted to it and it was easy to access.

Downside - clutter in the footer?

Before I suggest this, any feedback? Any suggestions?
I know owners (or members) can put it in their own email footer for Groups.io. I have done so.
But I would think it useful to market the Help a bit more.

Frances
--
GMF wiki for help.?Search box at the top of each page.

Check out the?new groups.io Help Center??Use your browser to search or download?the PDF.

On Tue, Oct 20, 2020 at 10:20 AM, Antique Pattern Library - Sytske wrote:

Another question, does a change of credit card count as a change that will increase our yearly payment from 110 to 220? I used my private credit card but should really switch to the organizations credit card - but not if it doubles our payment.?
Thank you and best wishes, Sytske

No; but downgrading to the Free version then going back to Premium (monthly or yearly) will increase the price to $220, so if you have the $110 rate, let it be!!

Cheers,
Christos

On Mon, Oct 19, 2020 at 10:09 PM, Tamra wrote:

I searched 'digests' and don't have the patience to search and read 723 topics.

As a starting point, you can check the Groups.io Help.?
It is the top banner (blue) on the site.
/helpcenter
I have put it in the footer of my group messages as well.
And then ask here to get extra advice like Christos'.

Frances
?
--
GMF wiki for help.?Search box at the top of each page.

Check out the?new groups.io Help Center??Use your browser to search or download?the PDF.

开云体育

Hi. I’m a relatively new moderator, so when something just went amiss with my own personal account, it has me worried that it could be happening to other members too.

Thank you, Christos, for your response!? I have forwarded the information to my member and hopefully she can look at her spam / junk email and will find the digests.

Each member has their own experience with their computer, their internet provider and their email provider... too many variables...
my apologies for making something more difficult then necessary -but I read my groups online, so I don't have much experience with digests.


Tamra

Hi Steve

If you give them the information on what will happen and how to get back on the group on a regular basis I think it will forewarn them and make them understand what happens and how to get over the problem should it occur

I would say there are far more seniors in most groups than youngsters and I think you underestimate what most seniors can understand ;-)

Nivard Ovington in Cornwall (UK)

Sounds like a great idea! Off I went to "Billing". But apart from Switch to Monthly Payment, View/Change Plan and Change Payment Method, there's nothing to suggest what I should do to prepay. Am I overlooking something?

Another question, does a change of credit card count as a change that will increase our yearly payment from 110 to 220? I used my private credit card but should really switch to the organizations credit card - but not if it doubles our payment.?
Thank you and best wishes, Sytske

On Mon, Oct 19, 2020 at 11:02 PM, Bruce Bowman wrote:

I believe the suggestion actually made was to have the ability to appoint a
"super-Moderator" of some kind.

yeah sure, but *if a group-owner can't be contacted within a certain
period of time* aka when all admins are gone

And as Duane pointed out, you already can.

No, the owner can, and maybe some moderators can. You as ordinary members cannot.

It is incumbent upon every Owner to consider how his group would continue to
function in his absence, and whether he wants it to continue at all.

Of course, but even if there are moderators, there is a possibility that they become unavailable at the same time as the owner

groetjes/?is, Ronaldo

A good portion of the subscribers on true group I manage are senior citizens who didn't grow up in the digital age. Some have accidentally removed themselves I am sure, so I have to personally coach them on how to rejoin. ?

Tamra,

>>> ... however, the digests have not returned.
?
When one marks a group email as spam (accidentally or not), the spam filter is trained to route those messages to the spam/junk folder from now on. ?More than likely if she goes to her spam/junk folder she'll find the digests in there. ?It's not enough to click on the resubscribe email link, or manually go to the group page and resubscribe; one needs to also go to their spam/junk folder and drag all the group emails back to the inbox (or mark them as not junk), to untrain the spam folder from putting them there from now on.

Cheers,
Christos