|
Re: My group, Lonestarhearts - why am I, the owner, moderated?
Diana,
11 Email addresses? On io? NO way.I didn't mean that they were all used with Groups.io, only that you have that many. Used to have cricket654me@... as well in io but it says I don¡¯t haveI don't understand what you mean. What "it"? And what does it say that you don't have? If you've lost control of that email address and it was the one which owned the group that could explain the problem. If this is the issue then your focus should be on regaining control of that email address. I have tried every single one of my 11 email addresses and only theDo you mean that all of the others gave you an error response when you sent to your group? Were you able to try that test with cricket654me? Last ditch attempt: from that address, try posting a message to [email protected] and see if that is received at any of your other addresses. If there are other owners of the group include a description of your dilemma and a plea that they promote you back to owner. NONE of the others have any connection to io.The one place left to look for clues is the group's Activity log. Which unfortunately you can no longer access. Your next step would be to ask [email protected] for help. It isn't supposed to be possible for a sole owner to be demoted from that role, but if there's another owner support may suggest that you contact them for help (as above). Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
|
Re: Have we been hacked?
On Mon, Nov 12, 2018 at 12:07 AM, Janice wrote:
I found her membership and removed her as a member.? I am assuming somehow her Groups.io membership was hacked.It seems more likely that her email address was spoofed. See?? Rather than deleting the subscription, I suggest putting her on moderation. Find her subscription record and check the Override: moderated box. ? Regards, Bruce P.S. I occasionally "receive" similar emails from a friend who died four years ago. -- The system Help is your friend.??/static/help |
|
Re: question about bouncing members.
On Mon, Nov 12, 2018 at 12:07 AM, Chris Judd wrote:
As you noted, subscribers can click on the link contained in the bounce probe email. They can also click on the link in the banner that shows up if they log into the group.? In both cases, the account may soon resume bouncing if nothing is done to address the underlying problem. Other than notifying subscribers that something is wrong, there is little that the group owner can do to intervene. ? See also?/static/help#bouncing Regards, Bruce -- The system Help is your friend.??/static/help |
|
Re: My group, Lonestarhearts - why am I, the owner, moderated?
¿ªÔÆÌåÓýDiana,From what I can tell, I only have one acct now. ?I had two but¡ From your screen shot it appears that you have at least eleven email addresses.
My guess is that the something that happened is that you started sending from that address, which is still New User moderated, instead of the address you had been using. You could try the simpler experiment of sending a message to the group from each of your email addresses. Those addresses which aren't members will get an error back saying that they aren't members. But I'm betting at least one of your other addresses will be able to post to your group, and that one is likely the one you were using before.
You can approve your posts by email, but only if you are receiving the pending message notifications by email (Subject: Message Approval Needed ...). You won't be receiving those notices at this email address, as we've seen that it is not a moderator or owner of the group. But those notices might be coming in to one of your other addresses (the one which is). Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
|
Re: My group, Lonestarhearts - why am I, the owner, moderated?
¿ªÔÆÌåÓýDiana,I am not even sure which acct was the original one but the passwords don¡¯t work. ?I can¡¯t log out and then in again as it doesn¡¯t work. Do not yield to frustration. Instead make a list of your email addresses. As I mentioned, each email address used at Groups.io has its own account; that means it has its own account settings, its own list of group subscriptions, and its own subscription settings in each group. So to figure it out try each one. Go to the upper right corner and click on your name. That will show the email address you are currently logged in with: You can check that address off your list: we've seen that it is a member of your group, but not an owner or moderator. Then click the Logout item in that menu. For each of your remaining addresses:
Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
|
Re: My group, Lonestarhearts - why am I, the owner, moderated?
¿ªÔÆÌåÓýDiana,Bruce wrote:
Oops. On looking more closely (i.e.: looking at the full-size image in Emailed Photos), you have the group set up as "new users moderated." Good catch, your group Settings page already has members unmoderated, once past the first (few) approval(s): So instead of manually changing your own subscription from Override: new user moderated to Use Group Moderation Setting you can just approve your first message(s) and let the system automatically change your setting. The email address of yours which is an owner of the group may be receiving notices of your pending messages. You can simply reply to those notices to approve your messages. But at least that will tell you which email address (if you have several) is an owner or moderator of the group. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
|
Re: My group, Lonestarhearts - why am I, the owner, moderated?
¿ªÔÆÌåÓýDiana,None of that shows up. ?I can¡¯t get into a Spam Control settings as they don¡¯t appear. ? Here¡¯s what I see: What Bruce said. If you were logged in using an email address that is an owner of the group you'd see that as a status badge on the Home button: Also, the Admin button would appear between Subscription and Messages, which you could open up to find the group controls, including the Members and Settings pages I had mentioned. In Groups.io each email address that is a member of a group has its own account, using the address as the ID for logging into the account.? Where do I find the Spam Control? ?? Spam Control is a section of the Settings page. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
|
Re: My group, Lonestarhearts - why am I, the owner, moderated?
On Sun, Nov 11, 2018 at 06:10 PM, Bruce Bowman wrote:
It's also possible that a group co-owner took away your Owner status by mistake.Oops. On looking more closely (i.e.: looking at the full-size image in Emailed Photos), you have the group set up as "new users moderated." It is doubtful that your owner status has been compromised; more likely, your group just thinks you are someone else. My new suggestion is that you leave your settings alone...just re-log in using your owner email address and your problems should go away. ? Regards, Bruce -- The system Help is your friend.??/static/help |
|
Re: My group, Lonestarhearts - why am I, the owner, moderated?
On Sun, Nov 11, 2018 at 05:25 PM, Diana wrote:
None of that shows up. ?I can¡¯t get into a Spam Control settings as they don¡¯t appear.You don't appear to be logged in as an Owner. If you have two email addresses, try logging in using the other one. It's also possible that a group co-owner took away your Owner status by mistake. Once you do get logged on as Owner, you can either unmoderate the entire group (Admin>Settings>Spam Control), or unmoderate just yourself (Admin>Members>open your own record>Posting Privileges). Hope this helps, Bruce? -- The system Help is your friend.??/static/help |
|
Re: My group, Lonestarhearts - why am I, the owner, moderated?
Diana
¿ªÔÆÌåÓýNone of that shows up. ?I can¡¯t get into a Spam Control settings as they don¡¯t appear. ? Here¡¯s what I see:On Nov 11, 2018, at 15:23, Shal Farley <shals2nd@...> wrote: Diana, > Well, I started this group and should be listed as owner and should > not need moderation. You should be listed as owner, but that does not automatically make your postings unmoderated. Whether a message will require approval is primarily governed by two controls: the member's Posting Privilege setting and the group's Moderated checkbox. In the Members list of the group you can click on a member's row to open up that member's subscription settings. At the bottom is the member's Posting Privileges. A member may be set to use the Group Moderation setting, or to override the group setting in various ways. In general discussion groups it is most useful to have most members set to Use Group Moderation Setting most of the time. That way you (the owner or moderator) can easily quell a flame war or other disturbance in the group by changing the group's setting. Find the group's Moderated checkbox in the Spam Control section of the group's Settings page. Bottom line: if you never want your own messages to be moderated then change your own Posting Privileges to "Override: not moderated". If you want messages from members in general to be unmoderated uncheck the group's Moderated checkbox (you'll have to leave a check on at least one other box in the Spam Control section). Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
|
Re: My group, Lonestarhearts - why am I, the owner, moderated?
Diana,
Well, I started this group and should be listed as owner and shouldYou should be listed as owner, but that does not automatically make your postings unmoderated. Whether a message will require approval is primarily governed by two controls: the member's Posting Privilege setting and the group's Moderated checkbox. In the Members list of the group you can click on a member's row to open up that member's subscription settings. At the bottom is the member's Posting Privileges. A member may be set to use the Group Moderation setting, or to override the group setting in various ways. In general discussion groups it is most useful to have most members set to Use Group Moderation Setting most of the time. That way you (the owner or moderator) can easily quell a flame war or other disturbance in the group by changing the group's setting. Find the group's Moderated checkbox in the Spam Control section of the group's Settings page. Bottom line: if you never want your own messages to be moderated then change your own Posting Privileges to "Override: not moderated". If you want messages from members in general to be unmoderated uncheck the group's Moderated checkbox (you'll have to leave a check on at least one other box in the Spam Control section). Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
Shal Farley
Bruce