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Have a look at /g/GroupManagersForum/wiki/25069.? That shows when things changed and what applies to various groups.? You can look at the Billing/Upgrade page of the group in

I have 2 questions . . . I think I messed up, and it's costing us! When we joined about a year and a half ago, it wasbecause YahooGroops went belly up. I did a lot of research to find a new home for

James, not an answer to your question - you got it already. But there are ways you can get help from your group to help defray the costs. See

Only if its been premium continuously since the move.? Any groups upgraded to Premium now, even if they were once and downgraded to Basic, will pay the current price ($220/yr). Duane -- Lots of

I am the owner of the amateur astronomy group called MSRAL We were part of the yahoo groups for more than 25 years. When we migrated to Groups.io, I didn't establish the pricing... Is it possible to

A passing possible explanation: I've had similar problems, not with groups.io, when I managed to enter invisible non-printing characters into an address that was subsequently stored in my browser

You may want to remind your member that logging ?in through requesting a link is a standard way of getting to your group homepage. Clicking on the emailed link logs you in for 30 days on that device

Thank you Francis and Bruce for your replies.? Sorry for not responding earlier but it took a while to get this resolved. I shared your suggestions with the member but he indicated that these did not

Christos, There's an exclusion from masking addresses in the groups.io domain. Because those are (were) never user addresses. This predates the munging of addresses for DMARC. So it appears that's a

Thank you Frances and Andy! I apologize for my senior moment! LOL I missed that member notification tab when looking for the welcome message.Apparently I knew about it initially because I added a

There is a canned welcome message to unrestricted groups or to a member approved for a restricted group. But you can edit that message - in Admin, Settings, Member Notices tab. See

Yes, they will receive a standard Groups.io boilerplate message which you can customise but cannot stop (it's a legal requirement in some jurisdictions). They will also receive a Welcome member notice

When someone subscribes to your group, do they receive an email notification that they are now subscribed? If so, is it possible to edit what the notification says? As in, can text be added to it? And

Andy's point is important though - the member needn't have created a new account. " If she wants to change her GMail address to an Outrlook address, there should be no need 'to join again'. ?Simply

Sounds to me like a bad case of impatience for you and the member.? Lots of things can affect the time it takes to get an account set up and working. Duane -- Lots of detailed information can be

Hi Donald I don't know. groups io just took several hours to approv her, or to give out the notification I am still getting messages from groups io a bit later than usual Thanks Sugar

Hi I honestly don’t know what happened. All of a sudden she was on Groups io just took a couple of hours Thank you Sugar Sent: Saturday, June 4, 2022 4:14 PM To: [email protected]

What was the problem? Donald

Yes, please tell us, as it also helps the ones who replied with suggestions so they know which one worked. Cheers, Christos

Telling us what the underlying problem was would be much more useful than just saying it's resolved.? It could help someone else in the future. Duane -- Lots of detailed information can be found in