On Fri, Nov 15, 2024 at 08:02 AM, Peter Gottlieb wrote:

I am the owner of a group with over a thousand members.? I set it so members can sponsor and there is $404 in reserve.

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Despite this, I just got a notice that the group was downgraded because the $220 fee was not paid.

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Could you be confusing sponsorships and donations?

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Sponsorship money is held for groups.io and your hosting fees should automatically be paid from it. You cannot withdraw it and use it for something else.

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Donor money can be used for whatever you want, but if you want to apply it to hosting fees you'll have to withdraw it and pay manually.

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Hope this helps,

Bruce

Hi,

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I am the owner of a group with over a thousand members.? I set it so members can sponsor and there is $404 in reserve.

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Despite this, I just got a notice that the group was downgraded because the $220 fee was not paid.

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I sent multiple emails to [email protected] and have not received any response.

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When I go into the group the only option seems to be for me to enter a credit card to pay the invoice, which I do not want to do, even temporarily, as it states everywhere that payments are non-refundable.

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Does anyone know how to pay an invoice from the reserve?

I don't see a way to crop the photos I have to size them to fit the banner shape for the photo on the Home page. ?Are there any tips on how to fill the space for the cover photo?

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Thank you,

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Kristin

I set up a database each month with type of card and people add their name and which swap want to do.?

She's been a member for years since swapped from yahoo

Jackiep?

On Thu, Nov 14, 2024 at 07:45 AM, Schmitt Eric wrote:

How do we resolve?

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To turn off 2FA, they'll need to contact [email protected].? See the Members Manual in the "Setting up or disabling two-factor authentication" section for more information.

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Duane

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11/14/24.? I am the owner for a 60+ member group that has been operating for several years.? I now have a member trying to login to our group via their cell phone which requires 2-factor authentication for all sites they log into.? When they try to login to our G.io site he is directed to enter the generated access code - but no code is being generated.? They then try to enter the "general codes" provided when no code is generated.? None of these codes work.? How do we resolve?? Thanks for any help you may be able to provide!

On Thu, Nov 14, 2024 at 09:46 AM, Jackie Preval wrote:

In 1 group when I did partner's 1 lady said she didn't have a partner and name not in database

(My underlining above)

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Do you mean "database" or Members List? And when you wrote "name not in database" are you relaying something your member told you, or is it something you checked for yourself??

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I am trying to pin down exactly what you mean. Did you actually check that she was in fact a member at the time the problem(s) arose??

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Chris?

On Thu, Nov 14, 2024 at 09:46 AM, Jackie Preval wrote:

Hi I run 2 card swapping groups and we sign up to swap cards each month. In 1 group when I did partner's 1 lady said she didn't have a partner and name not in database, she was sure had signed up and made her cards but thought maybe hadn't. The same thing happened again this month but she's sure signed up because she did it straight away due to problem month before. Any idea why she and only she dissappearing?

Have you checked your group's Activity Log? That will give details of who is adding, updating and deleting rows from a database table.? See Admin > Activity.?? If you click on the All Actions dropdown and start typing the word database in the box below, you will see all the different database related filters you can apply to the log.

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Regards

Andy

Hi I run 2 card swapping groups and we sign up to swap cards each month. In 1 group when I did partner's 1 lady said she didn't have a partner and name not in database, she was sure had signed up and made her cards but thought maybe hadn't. The same thing happened again this month but she's sure signed up because she did it straight away due to problem month before. Any idea why she and only she dissappearing? Thanks

does this mean we should fill out the Vade clearance for false positives or whether Mark does it for all io groups. I have not received any earthlink io groups emails for 48 hours. I don't want to screw up resolution.

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Can you guide me please

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Kathleen

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Karen

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I only have one member who has mentioned the problem - on one group I own the server is 45.79.224.9, while another I moderate the server is 45.79.224.7? ?Timings of the blockages seems to vary with some messages OK then getting blocked again.

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Steve M

Does it help to note that apparently both my groups are on the same server, 45.79.224.7??? Is anyone else bouncing on that server, or has Vade just blocked everything?? My husband owns a group, WednesdayWanderers, which is NOT being blocked by Vade.

Does Mark know about this?? I've been seeing these bounces too, on a group I belong to, not one I own.? As Karen wrote, it's been going on for several weeks, although it's been on and off.? A few messages from that group got through, then it was back to bounces.??

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The latest event is even odder.? The bounces just put my account in bouncing status, but when I visited a different group on the website -- the one I own -- and saw the flag that my account was bouncing, I requested a bounce probe.? That group is on a different server.? The bounce probe arrived and I unbounced my account.? So it seems Groups.io's bounce handling does NOT take into consideration that an ISP could bounce messages from one server but not another.?

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Jim Ringland

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I am dealing with it as well.

It looks like Mark just needs to fill the sender tool form out?

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The Earthlink error code here

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links to here.

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I too have a group member suffering the same problem with Vade, through Pipex, a UK provider.? He has managed to get himself un-bounced, but the problem then re-occurs.? As Duane says, not much we can do about it.

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Steve M

On Mon, Nov 11, 2024 at 08:15 PM, Karen Ivy wrote:

is there anything anyone at Groups.io can do to get the site off the Vade Threat List?

In a word, no.? Your email provider has an agreement with Vade to monitor, and apparently control, emails sent to them.? Unless your email provider is willing to step in and/or cancel the agreement, it's something that you'll continue to have to deal with.? In my opinion, Vade is an overly agressive service that no one should use.

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Duane

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