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Help! Group downgraded despite plenty in reserve

 

Hi,
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I am the owner of a group with over a thousand members.? I set it so members can sponsor and there is $404 in reserve.
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Despite this, I just got a notice that the group was downgraded because the $220 fee was not paid.
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I sent multiple emails to [email protected] and have not received any response.
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When I go into the group the only option seems to be for me to enter a credit card to pay the invoice, which I do not want to do, even temporarily, as it states everywhere that payments are non-refundable.
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Does anyone know how to pay an invoice from the reserve?
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