Go to?/account
or their name in the top right corner.
Type in their new email address. Click to save.

The help page shows this and has some important cautions and notes, including recovering if you make a typo. (This only works if you have set a password for your account. (You can't recover your account if you use "email me a link to log in".
/helpcenter/membersmanual/1/understanding-groups-io-accounts/setting-account-preferences-and-viewing-account-information

/helpcenter/membersmanual/1/understanding-groups-io-accounts/recovering-your-account-if-you-enter-an

Frances
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Help available from Groups.io help and GMF wiki.

?

On Fri, Oct 21, 2022 at 07:06 PM, Annick Phillips wrote:

I was trying to determine what a member, who is not signed in with her password, would see when following a link to the photos. I was informed that they would not get past the sign-in screen, which answers my question perfectly. So the problem is an issue with her Apple system and one of my members gave us contact information to AppleCare (1 800 APPLECARE (that’s 1 800 275-2273) in case anyone else might need that. For what it's worth, another member just told me she has the same problem of seeing orange photos when she accesses her blog from her I-pad, so it's not just an issue accessing an IO group site.

There is no problem seeing photos with my Mac or my husband's iPad on Groups.io.

As you know there are two ways to sign in - by creating a password that works on all your devices and browsers or you can use "email me a link" protocol and that is device dependent and browser dependent. If I use Safari browser on my Mac computer, I must do the same thing if I want to use Firefox on my computer - do it for each browser.?If I want to use my iPad, it is the same thing - I must do the "email me a link" protocol.

I don't understand about seeing orange photos.?
What is is the name of the file they are trying to look at? (What's the suffix? Are they HEIC files or .jpeg (jpg)?)

And how do they log in? If they are talking about problems seeing the photos on the Groups.io page (not by email) you need to ask your members how they log in - by putting in their password (or using their fingerprint or face to do it) or by automatically logging in on a device and browser they have used the Email Me A link on.

And then find out what operating system they are using. Perhaps it is a problem due to an upgrade with their operating system. (I haven't moved my iPhone or iPad to the very latest yet.)

Frances


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Help available from Groups.io help and GMF wiki.

?

Donald and Duane, I appreciate your willingness to help. Your answers, along with another one sent privately, clarified the problem. I was trying to determine what a member, who is not signed in with her password, would see when following a link to the photos. I was informed that they would not get past the sign-in screen, which answers my question perfectly. So the problem is an issue with her Apple system and one of my members gave us contact information to AppleCare (1 800 APPLECARE (that’s 1 800 275-2273) in case anyone else might need that. For what it's worth, another member just told me she has the same problem of seeing orange photos when she accesses her blog from her I-pad, so it's not just an issue accessing an IO group site.
Annick

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Hi folks,

I messed up and forgot to put (sponsor) the annual fee amount for one group, and today I got the downgrade reminder email as GIO attempted to bill the amount but nothing was available.?

I since went and sponsored the group:



The Pay Invoice button only works with a CC, so my understanding is GIO will attempt again to bill and this time it will find the sponsored funds and things will get taken care of, correct?

Cheers,
Christos

On Fri, Oct 21, 2022 at 02:38 PM, David Grimm wrote:

Does this mean if I don't want or need to change the email address, but only the title of the group in the publicly listed groups and on the home page, I can just change the Group Title on the group's home page? Or must I change the email address?

No need to change the email address unless you want to.? Have a look at the home page of this group to see the difference.? GroupManagersForum is the email address, GMF — Help Improve the Management of Groups is the title.? You should also use the official Help information, though the wiki here is mostly up to date.

In searching for answers to this in the message archive here, the closest I could find was creating an alias for the group, but that was for Premium groups only, Is this available for legacy Basic groups?

No, only Premium groups.

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.

A group I own needs to have the name changed to keep up with the intended subject matter. In the wiki, on the page referring to General Settings, under Group Title I see "In this field, enter a short, descriptive title that will be displayed on the group’s home page in Groups.io along with the group’s email address. This title is also displayed in the?directory of publicly listed groups?if you opt to list your group there. This field is optional, but it is good practice to provide a descriptive group title." Then in the next section (Group email address) I see "This field contains the email address you entered when you?created the group. If you decide to change that email address, make the change in this field."?

Does this mean if I don't want or need to change the email address, but only the title of the group in the publicly listed groups and on the home page, I can just change the Group Title on the group's home page? Or must I change the email address? I really don't want to have to change the email address, as this group was started on Yahoo! in May 2000 and some of the original members are still in the group. The email is still somewhat appropriate to the subject matter, but obsolete.

In searching for answers to this in the message archive here, the closest I could find was creating an alias for the group, but that was for Premium groups only, Is this available for legacy Basic groups?

Dave

Annick . . .

On Fri, 21 Oct 2022 10:44:01 -0700, "Annick Phillips" <annick@...>
wrote:

One of my older members, who is not very computer literate, is telling me she sees the photos as orange when she follows a link to the photos in one of our messages.

As Duane stated, she would have to be logged into GIO to see them. Otherwise,
you would be able to send the same link to a non-member and that person would be
able to see the pictures.

So you need to find out if she is logged into GIO or not when trying to view the
photos. She can do that in one of two ways, using the "send me a link" option or
simply logging into GIO if she has set that up.

If she has not set that up, maybe she should, and then, if she uses the same
computer (phone, tablet, PC, etc.) to access the group and logs in, then
accesses the group site at least once monthly, she will not have to log in
again.

If, however, she is logged in and only sees orange, suggest trying different
browsers. You might also ask which browser she uses.

If she's seriously internet-challenged, ask her when she expects a relative or
friend to visit who will be able to help her and set up a phone call to include
that person in the conversation. Better yet, perhaps set up Zoom, Skype, or
another way of you seeing her screen and helping her.

Donald



----------------------------------------------------
Some ham radio groups you may be interested in:
/g/ICOM /g/Ham-Antennas
/g/HamRadioHelp /g/Baofeng
/g/CHIRP

On Fri, Oct 21, 2022 at 12:48 PM, Annick Phillips wrote:

would someone not signed in be able to get to our photo albums at all ?

Photos, Files, and Databases are only visible to members of a group.? There's no way to make them visible/available to non-members.

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.

I own a group that is private and our photos are only visible to our members. One of my older members, who is not very computer literate, is telling me she sees the photos as orange when she follows a link to the photos in one of our messages. She is using an Apple computer. I haven't gotten an answer from her yet as to whether she can see the photo and it is shaded orange, or whether she is just seeing an orange box. Not having a Mac computer, I can't offer her much help other than giving her the link to sign into her IO account in case that is the problem (which has often happened with her in the past)
? ?What I'm wondering is, in a private group, would someone not signed in be able to get to our photo albums at all ? Or reach the album level and the photos are obscured? As you all know, it's hard to guide a member from a distance, especially when they are not computer literate so they can't really relay to you clearly what is happening.
Annick

On Thu, Oct 20, 2022 at 03:13 PM, agility wrote:

While I have you….I can’t find the “glossary” that is mentioned on the background documents for owners/moderators.? Do you know where I could find that?

It is a bit hard to find - in the Owners manual in Help. All the way at the bottom in Additional Information. Same in Members manual in Help.

/helpcenter/ownersmanual/1/additional-information/member-badges-and-topic-icons?

/helpcenter/membersmanual/1/additional-information/member-badges-and-topic-icons

It would be useful if the page was linked in Glossary -?/helpcenter/glossary

Frances

--
Help available from Groups.io help and GMF wiki.

?

The only one that should be pink (orchid) is NC.? The P means they're not moderated and can always post (as long as it's not an announcement group.)? The system setting for the P is capri blue.

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.

What does the symbol "P" in pink next to a member's name mean?

On Thu, Oct 20, 2022 at 10:49 AM, Richard Waller wrote:

Is it possible to achieve this via the API?

It looks to me like you would use sub_poststatus_notallowed for the post_status parameter.? I don't use the API so not sure if you'd need to do an Update after adding them.

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.

Hi - I have looked through the API docs and I can't find it which seems odd. I want to be able to add members via the API from an external CMS; it works fie for most subscribers who are given full access, but we have a class of subs who should only have read-only access (i.e. they have 'Override: not allowed to post' set). Is it possible to achieve this via the API? Or is it likely to be in future?
Thanks!,
Richard

"even Thunderbird in the message reading pane" - at least Thunderbird allows you to rearrange the buttons to avoid the issue!

Brian.

On Mon, Oct 17, 2022 at 09:17 PM, Mark Murphy wrote:

I do not receive digests. Is there any way to see what was contained in "digest message #479"?

You got good answers already but I wanted to add that you can remind the member they can view the messages on the group site in order to catch up. They can change the view to read them by Topic, Messages or Expanded.

Frances


?
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Help available from Groups.io help and GMF wiki.

?

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On 2022-10-18 09:36, Donald Hellen via groups.io wrote:

You mention they have Yahoo email. If they're using the Yahoo Mail phone app,
it's notorious for having the delete message button next to the spam button.
... making it all too easy to tap the wrong one. 

It's not just Yahoo, it others do too, AOL, Gmail, even Thunderbird in the message reading pane, thankfully there's an add-on that allows you to change that.? Outlook.com at least places the Archive button in between them two.

At some point in time in the past some UI guru thought it would be a great idea to have them right to each other and it has unfortunately stuck and propagated.

Cheers,
Christos

Mark . . .

On Mon, 17 Oct 2022 18:02:31 -0700, "Mark Murphy" <mark@...> wrote:

A member of my premium group was unsubscribed "because digest message #479 was marked as spam" by them or their provider (yahoo).

What Bruce said, but I'll add it really wouldn't matter what was in the message.
Here's why.

You mention they have Yahoo email. If they're using the Yahoo Mail phone app,
it's notorious for having the delete message button next to the spam button.
I've had members accidentally press the spam button when they only wanted to
delete the (already read) message. That triggers the feedback loop and
unsubscribes them.

I don't have the image handy but one member took a screen capture of those
buttons and they are indeed very close to each other, making it all too easy to
tap the wrong one.

If they're not using that app, then they allowed a GIO message to remain in
their spam folder long enough that Yahoo deleted it and triggered the feedback
loop, or they did actually mark the message as spam. They should be able to
train the email system to recognize GIO messages as not spam by dragging the
message from the spam folder into the inbox, or by whitelisting GIO messages if
that's what's happening.

My guess, though, is that they're using the app and they tapped the wrong
button.


Donald



----------------------------------------------------
Some ham radio groups you may be interested in:
/g/ICOM /g/Ham-Antennas
/g/HamRadioHelp /g/Baofeng
/g/CHIRP