On Fri, Nov 20, 2020 at 03:51 PM, Tom Madden wrote:

Says it began "a month or so ago" and she just deletes the messages. That's a workable but not acceptable resolution.

That's about all she can do.? Someone that's subscribed to your group is sending/forwarding the messages to her.? Should be the person shown in the footer.? Either that or AOL has serious problems (wouldn't be the first time.)

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki

On Fri, Nov 20, 2020 at 02:31 PM, Frances wrote:

On Fri, Nov 20, 2020 at 03:55 PM, Tom Madden wrote:

When I told her there was nothing to unsubscribe she forwarded two example posts to me. One was from my group and the second was from a different group. The address associated with the Unsubscribe link is different from the one she emailed from (both are aol addresses). Something seems to be going on that involves more than just my group. Why would messages be going to someone who isn't a subscriber??

You didn't say whether she was subscribed with the forwarded email address. Check that.

She is not subscribed from either address. I followed up and she said the forwarded email address isn't hers.?My group requires approval of all new subscribers and neither address came by that route.?So she's receiving emails at an address that isn't hers, from multiple groups that neither she nor the forwarded address is subscribed to. Puzzling. The forwarded address is parkaralan@...,?which she doesn't recognize at all. She's not being belligerent or anything. Says it began "a month or so ago" and she just deletes the messages. That's a workable but not acceptable resolution.

Tom Madden

On Fri, Nov 20, 2020 at 03:55 PM, Tom Madden wrote:

When I told her there was nothing to unsubscribe she forwarded two example posts to me. One was from my group and the second was from a different group. The address associated with the Unsubscribe link is different from the one she emailed from (both are aol addresses). Something seems to be going on that involves more than just my group. Why would messages be going to someone who isn't a subscriber??

You didn't say whether she was subscribed with the forwarded email address. Check that.

Frances
?
--
GMF wiki for help.?Search box at the top of each page.

Check out the?new groups.io Help Center??Use your browser to search or download?the PDF.

Just fielded a complaint from a non-subscriber that she was receiving my group's messages. She asked to be unsubscribed, because when she clicked on the Unsubscribe link at the bottom of the posts it took her to the page listing only her legitimately-subscribed groups and did not include mine. When I told her there was nothing to unsubscribe she forwarded two example posts to me. One was from my group and the second was from a different group. The address associated with the Unsubscribe link is different from the one she emailed from (both are aol addresses). Something seems to be going on that involves more than just my group. Why would messages be going to someone who isn't a subscriber??

Tom Madden, Owner, Passenger Car List
(railroads, not automobiles)

As you remark there are only a few addresses doing this, another alternative is to report the email addresses to their email provider. I use abuse@[domain.com] for starters but it is unreliable. Large services such as Gmail provide a web page (such as ) to report obvious spammers using their service. The latter has been much more successful for us. It may be required to provide a sample email for verification purposes, however. Good luck.
--
Jim

No. ?We missed the offer a year ago and created our groups after the $110 price was raised. ?We moved our group at the $220 price. ? The group doesn’t Expire until the 24th. ?I plan to take payor today or tomorrow and downgrade to basic. ?

I would like to add that this was a very interesting discussion and I really appreciate that we have this kind of tech support. Having a thoughtful dialogue and problem solving about a task is what takes io beyond ANY other product on the market. ?Thanks, guys, your time and reflections, benefit all of us!

Kathleen

Bruce,

Keep in mind that being an owner on a group is not a different login. It is
just different access to the same login. When he accesses the group via the
web, he will have those additional rights and permissions tied to that
login.

-Ken Cameron, Member JMRI Dev Team
www.jmri.org
www.fingerlakeslivesteamers.org
www.cnymod.org
www.syracusemodelrr.org

On Fri, Nov 20, 2020 at 06:37 AM, Cal wrote:

Since you made him a owner you have to designate what aspects of being an owner he can change and do or not do

No, an owner has all privileges.? You only need to make selections for a moderator

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki

Since you made him a owner you have to designate what aspects of being an owner he can change and do or not do by selecting (checking the boxes) listed under moderator or owner privilges

Chris D,

No. We missed the $110 by a week or so. ... But at $220, it’s too
much for our limited resources. That’s unfortunate, as that is the
sole reason we aren’t renewing. In case someone cares about that.

The only person who might care, in a constructive sense, does not monitor GMF.

I'd suggest a message to support to see if there is any hope for a "grace period" or waiver for your situation, except that your message may not be noticed now that your group has downgraded (unless you own another which is still premium).

Another approach might be to explain your situation in a #suggestion to the beta group. I'm not certain what the actual chain of events are when a group like yours reaches the end of its $110 payment period, but if you feel that you missed the deadline due to lack of notice maybe that's something that can be improved.

Shal


--
Help: /helpcenter
More Help: /g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list

Bruce,

If he was a group member already when you promoted him to owner, the change should take effect pretty-much immediately. ?Part of being an owner is you can see & access everything so he doesn't have to do anything special. ?If for some reason, he is having problems, it could be cached info/cookies somewhere, just have him log out of GIO and log back in as normally and now he should be OK.

Cheers,
Christos

Hi Bruce, if he goes to the website, he can click login, and then he can click in the email me a login link. And he can have a login link sent to his personal email address and it will automatically log him in. He can also go there and set a password to use as well. This will be under his profile and then he can click on account.

Pete,

Shal, I'm curious to know what the benefit would be here.

Similar to what Frances said.

We have people post to GMF without joining. Some time ago GMF crossed a dubious sort of threshold and we saw an uptick in junk postings from non-members such that evident junk now dominates (judging from the address and subject text reported in the activity log).

But absent that junk it would be nice to be able to approve on-topic messages from non-members. GMF's archives are public, so it is even possible that those people could see any replies they get, even though they wouldn't receive the replies in email. When approving a non-member message we could separately send a message (or even an invitation) to the sender, suggesting that they'd probably like receive replies by email, but pointing to the public archives if they don't want to accept the invitation.

We also get non-member messages to the GMF+owner address. Fortunately these are not (yet?) dominated by junk. If that happens we may have to let most of the mods turn off receipt of non-member posts and let a single spear-catcher (me) handle them. That would slow response dramatically, as I'd likely use a filter to send them into an alternate folder, and plow through it on the weekend.

Many of the people that post to the GMF+owner address seem to think GMF is run by Groups.io (likewise a fraction of those who join and post to the group). So I imagine a fair fraction of the legit non-members sending to our posting address have the same misunderstanding - and it seems to me a shame that what they get for their effort is a non-delivery bounce response. Some probably go away with a very negative impression of Groups.io.

As it stands, no one has taken on the task of reviewing the activity log for possibly legit messages from non-members. It would be a tedious task, and without access to the message content it would be almost entirely guesswork. So I don't think that's a practical option.

Shal


--
Help: /helpcenter
More Help: /g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list

开云体育

I decided, now our new group is established and people are accepting membership, that we should have an additional backup Owner, as recommended in the Owners' Manual.

I have set a member (he agreed) to now be a designated Owner instead of just being a Member.

So now how does he access the database and settings? Does groups.io send him login information? Or?

Thanks

Thanks Duane and Bruce, your responses were very helpful! I am all set!

Best,

Liz

开云体育

Ken,

>>> I like Christos' idea. Will the monthly fee cover the new group creation plus give a "donation"?

Although I'm sure there is some financial cost to putting that 20GB aside for the group, plus for the overall setup process, it really shouldn't be that significant as cloud storage is plentiful nowadays and most things are done by code, otherwise GIO wouldn't be offering the free month-long trial.

But even if we were to assume (or find out) that GIO doesn't really make a profit in that setup and $20 is the cost more-or-less to initially setup a premium group, remember, there's nothing forcing you to stop/cancel this "donation" group at only one month & $20; at the end of the first month trial, you can "sign-up" for the monthly $20 premium option, and keep that group for as many months as you want your total $ donation to be.?

Then downgrade it to Basic first, then delete it, and remove your CC info from that email account (assuming you did use a different owner email address).? Or even better, if you are planning on doing this "donation" again next year, downgrade that group to basic but keep it instead of deleting it, and let it sleep there until the next time you want to donate again, then again temporarily upgrade it to the monthly again for as long as you want, and repeat and rinse.

And who knows, you may even find some other use for that "donation" group, such as use it as a test group for testing GIO or email/message-related functionality/settings/changes/whatever, before instituting the change/setting or doing the same /whatever to your actual group, another reason for not deleting when done but keeping that group, and it now becomes your GIO-"utility" group.

Cheers,
Christos

On Thu, Nov 19, 2020 at 06:21 PM, Peter Cook wrote:

On Thu, Nov 19, 2020 at 05:21 PM, Shal Farley wrote:

Even here in GMF I'd prefer to allow non-Member posts

Shal, I'm curious to know what the benefit would be here.

Pete

On my own groups, I allow non-member posts. I must moderate them, even though the group is restricted and unmoderated. It allows me to have the non-member ask something or raise something that the members might be interested in. This works well for committee groups.

It also allows me to approve messages from members who are using the wrong email address - and I am quite sure that they are "real". Of course they could create an alternate address but most don't.

Of course the non-member doesn't see any feedback. I have to take care of that.

Frances
?
--
GMF wiki for help.?Search box at the top of each page.

Check out the?new groups.io Help Center??Use your browser to search or download?the PDF.

On Thu, Nov 19, 2020 at 05:21 PM, Shal Farley wrote:

Even here in GMF I'd prefer to allow non-Member posts

Shal, I'm curious to know what the benefit would be here.

Pete