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Re: Not receiving emails from Groups I.O.
Clark, a starting spot.
/g/GroupManagersForum/wiki/Not-Receiving-Messages If you are an owner or moderator with the right permissions, you can examine your activity, etc. in Admin, Activity. Frances -- /g/GroupManagersForum/wiki /static/help More help: use the search button at the top of the Messages list. |
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Re: Owner Contact Email
#groupowner
On Fri, Oct 4, 2019 at 09:53 AM, Jessica Spangler wrote:
Please don't tell me only group members can send emails to this owner addressNo, but you'll need to make sure your owner/moderator Subscription has the All Emails box checked under the Owner Email section (at the bottom). Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
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Re: Some links stripped from Full Digest
On Fri, Oct 4, 2019 at 02:40 AM, Shal Farley wrote:
If you want "Reply To Group" there's a link for that under each message in the digest.As previously stated, the footer links are intact, but the "From" address link is being stripped. There is also a "Reply To Sender" link under each message in the digest. Is he saying those are "stripped" too?For that link to appear in the footer, I have to enable it (i.e.: uncheck "remove other reply options"). Generally speaking, I try to avoid changing group settings to address issues being experienced by a single subscriber. Are you certain he's using Full Featured Digest rather than Plain Digest?Plain Digests are disabled for our group. He sent me an example, and I also checked his subscription record. Because the Full Featured Digest has a third link with each message, "View/Reply Online", which would allow him to form a Private ("Reply to Sender") reply via your group's pages.Private messages cannot be sent via the web site unless I enable it. In any event, he doesn't want to have to open a browser on those occasions that he wants to send a private message. He just wants any kind of access to the sender's email address, and under normal circumstances the From: link should?be providing that. No remedy required. TBird works perfectly in this regard.I suspected as much. This subscriber is a college professor. It seems his provider (a .edu domain) is using some aggressive link management. It also inserts a red banner stating that "this came from an external source so be careful about clicking links" or something to that effect. I suspect something is comparing the From: and Reply-To: fields in the header and stripping the former links if they don't match.? He's also subsequently reported that one of the links to an emailed group attachment was not clickable...so that had to have been stripped, too.? There's nothing I can do to address the latter problem, but to circumvent his "sender email address access" issues, I've relented...and enabled the Reply to Sender option for the entire group. Time will tell if I regret that decision...if it even works. Regards, Bruce |
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Re: Some links stripped from Full Digest
Bruce,
A subscriber recently approached me with evidence that this particularAnother possibility is that he's receiving the Daily Summary rather than either form of digest. That doesn't have any From links. But it also has no message content (just topic subject lines), so one might think he'd be complaining about more than just links being "stripped". Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Some links stripped from Full Digest
Bruce,
I have always been able to click on the name in the From: address ofThose links on the member's email address do exactly what they ought: form a message to that address. If you want "Reply To Group" there's a link for that under each message in the digest. A subscriber recently approached me with evidence that this particularThere is also a "Reply To Sender" link under each message in the digest. Is he saying those are "stripped" too? He has no way to send private replies to anyone, except to abandonAre you certain he's using Full Featured Digest rather than Plain Digest? Because the Full Featured Digest has a third link with each message, "View/Reply Online", which would allow him to form a Private ("Reply to Sender") reply via your group's pages. Can any TBird power users out there provide a setting or other remedy?No remedy required. TBird works perfectly in this regard. Even if he's receiving a Plain Digest, TBird will linkify the From address in each message of the Digest, or he could copy/paste it. TBird also linkifies the "View This Message" link at the bottom of each message in the Plain Digest, so he could click that and reply that way. I don't think there are any TBird options that would interfere with his use of links in either Plain or Full Featured digests. I know I can change the group settings to put the desired option inI'm not sure what you mean here. Group footers can't automatically have the sender's address in them - which is what I thought he was looking for. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Some links stripped from Full Digest
I have always been able to click on the name in the From: address of each message in an html digest to send a private reply (this despite the fact that the group is set to "reply to group").?A subscriber recently approached me with evidence that this particular link is being stripped from his own emails, although the footer links are intact. He has no way to send private replies to anyone, except to abandon digest mode and switch to individual emails. This person is using Thunderbird, but it's possible that an intermediate mail server is doing it. He is sending from a .edu domain. Can any TBird power users out there provide a setting or other remedy? I know I can change the group settings to put the desired option in the footer, but I'd prefer to address the problem at the source.? Thanks, Bruce |
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Re: Pending members not being admitted into forum
Amy,
1. I don't understand why certain members have to be ¡°approved" toAs Frances said, if they didn't accept the invitation and instead requested to join your group, then they will need approval. Same if they requested to join using a different email address than the one you invited. In Groups.io every subscribed email address has a separate account and is treated as if a different person. 2. Though I am approving the potential member right away, theThis sounds like a confusion of email addresses on their part. That is, they tried to join using a different email address than the one you approved. 3. When I attempt to "approve" them again, it doesn't matter. Nor willRejecting the pending member and starting over is probably piling confusion on confusion. You need to determine what is actually happening with each individual email address. The Sent Invitations tab of the Invite page will tell you which addresses you've sent invitations to, and of those which have accepted the invitation. The Pending Approval view of the Members page will tell you which addresses have requested membership on their own (not replying to an Invitation), but have not yet been approved or rejected. The Members view of the Members page will tell you which addresses have become members, by either route (invite or request). Pay attention to the badges next to the email addresses, especially NC which flags those who've not yet confirmed their email address. That is distinct from a pending or bouncing member, but has the same effect of preventing them from receiving emails from the group. You can use the search box on the Activity page to find the history of any given email address. Leave Actions set to All actions, and Date set to Any, then click Search. Nowhere can I find a list of members who are "approved" or "pending"Those are two separate lists, both on the Members page. There's a blue button above the list that selects whether you are viewing Members (approved or accepted an invitation), Pending Approvals, Bouncing, or Banned. Don't be confused by the Pending page - that is a list of messages that await moderator approval. It has nothing to do with whether the sending address' membership is pending or approved. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Not receiving sub groups messages
On Thu, Oct 3, 2019 at 09:21 AM, Jenine Stanley wrote:
Messages from the subgroup only appear on my personal account but not on the one I use as the moderator.If your "Moderator" account hasn't joined the subgroup, you won't receive any messages.? There's an implicit membership for the main group owner/moderators, but it doesn't receive all messages.? After joining the subgroup, you can set the emails to receive just like any other group. Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
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Re: Not receiving sub groups messages
On Thu, Oct 3, 2019 at 10:21 AM, Jenine Stanley wrote:
I¡¯m the moderator of one group with a subgroup. I also have a personal subscription to both groups.Jenine -- I'm not entirely clear on what you mean here, but hopefully we don't need those details to answer your question. Messages from the subgroup only appear on my personal account but not on the one I use as the moderator. What do I need to set on that account so that I can view and answer list messages from my main account?It sounds like you are subscribed to the subgroup using a different email address (your "personal account") than the one you use to moderate (your "main account"). From the perspective of?receiving?messages, one email address = one account. There is no account setting that will permit you to reroute messages from one email address to another. The simplest way to deal with this is to cancel your existing subscription to the subgroup and re-subscribe using the email address associated with your "main account." This can be done online, or via the "Group Email Addresses" found on the subgroup home page (https://MAINGROUPNAME.groups.io/g/SUBGROUPNAME). For the moment, I'll assume you're already familiar with this...if you need further instruction let us know. The downside of the unsub/resub approach is you will lose "ownership" of your content (files, photos, message) in the subgroup. If it's important to retain that, merging the two accounts is the only remaining option. The merging process is straightforward but a little arduous; just take it one step at a time. Instructions can be found in the GMF wiki page at?/g/GroupManagersForum/wiki/Profile-and-Email-Address-and-Merging-Accounts Hope this helps, Bruce |
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Re: sound recordings of mtgs
Lloyd,
are there specific file formats that are not allowed?Not that I know of. We tried to upload a recording from an iphoneof a business meeting toThe file upload process has been known to choke on individual files that are too large, or a collection of files that are too large. This is a relatively small limit (perhaps 10 to 100 MB) even when ample space remains in the group's storage limit. Audio and video files can be quite large, depending on the encoding used and duration. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Pending members not being admitted into forum
On Wed, Oct 2, 2019 at 04:36 PM, Amy Ivan wrote:
Nowhere can I find a list of members who are "approved" or "pending" next to their name/invite. Does that make sense?Select Admin>Members from the left-side menu bar. This will bring up your group's members list. There is a blue pull-down menu at top left (looks like a button). Select Pending Approval using this pull-down (if not already selected). If any members are actually in Pending status, they will be listed here. Anyone you find under Members is already subscribed, select Moderators to list Moderators/Owners, etc. A person can be already subscribed but not have their account confirmed. If that's the case, they will have a blue NC badge next to their Display Name. See the GMF wiki page at?/g/GroupManagersForum/wiki/Status-Badges-in-the-Members-List?for an excruciatingly detailed explanation of this. ? Hope this helps, Bruce -- The system Help is your friend.??/static/help |
Frances
Duane
Bruce
Shal Farley
Tim N9PUZ
Sarah Rainsberger