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Groups.io sustainability

 

Hi,

I've been using groups.io since the start of the year, evaluating it for a potential move of 1000+ members of my club from various Y! groups and another Forum to here.? I think all of the site updates and messages from support I have received have come from Mark Fletcher.? It seems he does an excellent job in maintaining the site but I'm wondering if he is a single point of failure? What happens if the proverbial bus comes along and Mark is suddenly not available?? Is there a team behind Mark that is capable of continuing development and support or will groups.io cease to be supported?

Thanks,
Andy


Site updates - Allow Parent Subscribers to Post

 

Hi,

I've seen the chatter about allowing members of parent groups to post to subgroups but I'm not sure if this is working as it was maybe intended.

I have these settings for my subgroup:



If I post (via email) from a member of the parent group that is not a member of this subgroup then the message is moderated as it was before when only 'Allow Non Subscribers to Post' was set.

If I uncheck the 'Allow Non Subscribers to Post' option and post again, the message is rejected with:

groups.io gave this error:
Your email address, andy_wedge@..., is not subscribed to that group. To subscribe, send an email to [email protected], or visit ?

If the 'Allow Non Subscribers to Post' option is required and messages are moderated, then 'Allow Parent Subscribers to Post' on its own seems to serve no purpose as it stands.

Regards,
Andy


Re: Spamfilter

peter holm
 

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Just seems waste of time to having to pre-approve all new sender's emails.

Br Peter

On 2/15/2019 4:42 PM, Shal Farley wrote:

Peter,

?

It should be the owner's choice if spamfilter is enabled or not, and not developers!!!

Mark, please reconsider this.

?
Notwithstanding your post in beta, I very much doubt he will reconsider such a broad issue. Review my answers in this topic for my reasons for saying that:
?
For your request to get any traction I think you'll need to present Mark with a reason that none of the existing choices are sufficient for your needs. So far as I've seen you haven't presented a compelling use case for bypassing the existing Spam Control options. I don't think "It should be the owner's choice" is sufficient, you'll get further if you can outline why you need that choice.
?
Shal
?

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Re: Spamfilter

Glenn Glazer
 

On 2/15/2019 09:59, Bob Bellizzi wrote:
Peter,
I think there are over 500,000 subscribers who depend upon groups.io to provide continuous and consistent service.
Allowing individual groups' owners to endanger the ability of groups.io to remain a non blacklisted email provider to those people is far more important that the minor effort required by owners to properly educate their subscribers about this issue.
It is simply a case where the good of all far outweighs individual desires.

--

Bob Bellizzi


Bob is right. This syndrome has a name, the Tragedy of the Commons, where individual needs combined in isolation produce negative results for the group as a whole.

Best,

Glenn
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Re: Spamfilter

 

On Fri, Feb 15, 2019 at 12:40 PM, Bob Bellizzi wrote:
I think there are over 500,000 subscribers who depend upon groups.io to provide continuous and consistent service.
It's nearer 4,000,000 based on my most recent member's ID (3745311)!? And those members belong to over 11,000 groups.

Duane
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Re: Messages Going Missing

Allison Schaefer
 

Hi Bruce,?

Thank you, this is helpful.? I am sorry I can't be more specific with the problem but I have a feeling it's a user issue so now I have some things to check and follow up with.??

Allison?

On Wed, Feb 13, 2019 at 1:30 PM Bruce Bowman <bruce.bowman@...> wrote:
On Wed, Feb 13, 2019 at 03:06 PM, Allison Schaefer wrote:
I'm new to Groups.io and I manage two groups.? We have had issues with a) people sending emails and these messages not showing up under "messages" in the group and b) group members not getting emailed when new messages are sent.? This happens in both of the groups I manage (some people are members of both).??

What would be the most common reason for this happening?? Group or user error??
These are very broad questions with no simple answer.

The most common source of the first problem is user error, meaning incorrect message addressing. The proper address at which to post messages can be found among the Group Email Addresses on the home page of each group/subgroup (look under "Post").

Note also there was some system downtime over the weekend. A handful of users may have attempted to post during that downtime. I believe was bouncing messages then, but a few may have landed in the bit-bucket.
?
The most common cause of the second problem is some sort of intervention or downtime by the subscriber's email provider. Go to Admin>Members and select Bouncing from the blue pull-down menu. Much information on bounce handling can be found at /static/help#bouncing?

Now open a subscriber's user record (click on it). At the top of the resulting page is a button labeled "Email Delivery History." A click on that button should give you some idea of whether there have been any other kinds of message delivery problems.

Note that even if delivered, group messages may subsequently be diverted to the subscriber's spam or junk email folders. The only way to determine if that has happened is to have the subscriber open those folders on his end and look.

Having said all that, these are only the most common sources, and may not apply to your situation. Any information you can provide to narrow the scope will help us to provide a better response.

Hope this helps,
Bruce
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Re: Spamfilter

 

Peter,
I think there are over 500,000 subscribers who depend upon groups.io to provide continuous and consistent service.
Allowing individual groups' owners to endanger the ability of groups.io to remain a non blacklisted email provider to those people is far more important that the minor effort required by owners to properly educate their subscribers about this issue.
It is simply a case where the good of all far outweighs individual desires.

--

Bob Bellizzi

Founder, Fuchs Friends??
Founder & Executive Director,?


Re: Spamfilter

 

Peter,

?

It should be the owner's choice if spamfilter is enabled or not, and not developers!!!

Mark, please reconsider this.

?
Notwithstanding your post in beta, I very much doubt he will reconsider such a broad issue. Review my answers in this topic for my reasons for saying that:
?
For your request to get any traction I think you'll need to present Mark with a reason that none of the existing choices are sufficient for your needs. So far as I've seen you haven't presented a compelling use case for bypassing the existing Spam Control options. I don't think "It should be the owner's choice" is sufficient, you'll get further if you can outline why you need that choice.
?
Shal
?

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Re: RSVP

 

For future reference, I've created a new wiki page:??/g/GroupManagersForum/wiki/How-RSVPs-work.

Most of the content has been plagiarized from Andy's post on this subject. It remains a little crude, so feel free to fine-tune it.

Bruce
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Re: RSVP

 

On Thu, Feb 14, 2019 at 08:48 PM, Jane Taylor wrote:
do they have to log in to Groups.io or can they do it without logging in? Critical because some of our older members are too confused to create accounts
Bruce gave you the answer this morning, /g/GroupManagersForum/message/14933

A person's email address is their account, so they don't need to create anything.? They can even log in without creating a password, /g/GroupManagersForum/wiki/Logging-In

Duane
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Re: RSVP

 

Question, when they go to rsvp to an event sent to them online, do they have to log in to Groups.io or can they do it without logging in? Critical because some of our older members are too confused to create accounts so they just have the emails-only functionality.


RSVP

 

Attached is an example of an RSVP screen. I didn't populate everything when I set up this event but it should give you an idea.

Bruce
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Re: RSVP

 

On Thu, Feb 14, 2019 at 12:42 PM, Bruce Bowman wrote:
Do #cal-reminders also have the RSVP link?
To answer my own question:? Yes.?

So that's good.

Had to do the testing in ShalsTest, because RSVPs are a Premium-only feature.?

Bruce
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Re: What is the difference between Premium Group (Paid) and free groups

 

Check out the Pricing page, a link is found at the bottom of every page.? If there's something that you're not clear on, maybe we can help.

Duane
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Re: RSVP

 

Hi,

I've been doing some testing of that function and from what I've seen it works OK but there's a limitation. Here's a summary of what I've found so far:

  • Events can be added to a calendar and an RSVP requested.
  • Emailed invitees get a link to use the RSVP function which you have to do online (you can't RSVP by email)
  • An event can be limited to a certain number of people and if you RSVP within the limit you get confirmation that you are on the event.
  • If you RSVP to say you wish to attend and the event is already full, you are added to a wait list and there is a message shown at the top of the screen to confirm this.
  • Someone placed on the waitlist is told their position on the list as they are added. I've not seen any way of checking to see if you have moved up the list once you are on it.
  • There is an option for the event organiser can email all attendees.
  • If an attendee updates their RSVP status to say they will no longer attend, the first person on the waitlist is automatically added and they receive an email to confirm this.
What I have found though is that event waitlists cannot be managed manually by the organiser. So, for example, if you know that a confirmed attendee can no longer attend but they are either unable or unwilling to update their RSVP status to free up a space for someone else, you cannot do it for them.? The only way you can effectively add the next person on the waitlist to the event is by adding another space. I have raised this issue with support (ticket 8127 on 28-Jan-19) and received the following response from Mark:

Unfortunately there is currently no way to change RSVPs at the owner level. It's on the TODO list, but I'm not sure when it will happen.
So, I wouldn't bet that this will change anytime soon.

I hope that helps for now.

Regards,
Andy


Re: RSVP

 

On Thu, Feb 14, 2019 at 11:58 AM, Jane Taylor wrote:
And then if we do that, can they just click "rsvp" or do they have to log in?
RSVPs work in a manner that is very similar to polls. The link in the #cal-invite takes you to the groups.io site, where you have to click a button to Accept/Decline. And if you aren't logged in, you have to do that first. Unfortunately, a large subset of the Subscribers in my groups find logging in to be too burdensome, and instead respond via email. You might have more success in your group, but it's mainly for this reason that I find these functions to have limited utility.?

One thing I'm unsure of, since I don't regularly use it...many of our events are set up months in advance and people simply do not know if they're going to be able to attend when the #cal-invite goes out. Do #cal-reminders also have the RSVP link??If not, they should.

Hope this helps,
Bruce
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Re: Unusual issue with a group member attempting to resign

 

Duane
We are not using integration so "Slack Integration" is not the culprit.
Don


What is the difference between Premium Group (Paid) and free groups

 

I can't seem to find information relating to Premium Groups. Such as: what is the cost, how they compare with free groups, etc?
Can someone point me in the right direction?


Re: RSVP

 

I have that same question. We are debating going to the paid upgrade to be able to just add members to our group that our untechnical, and the event rsvp feature is a big bonus. And then if we do that, can they jus click "rsvp" or do they have to log in?


Re: Spamfilter

 

On Thu, Feb 14, 2019 at 07:47 AM, peter holm wrote:

It should be the owner's choice if spamfilter is enabled or not, and not groups.io developers!!!

Mark, please reconsider this.

Mark is the site owner (and developer, bug fixer, etc.) and has made his decision.? As was mentioned earlier, you could simply approve each member as they apply, then you wouldn't need any of the other settings for additional filtering.

No one from Groups.io management monitors this group.? If you want to make a suggestion for a change or improvement, you need to join the beta group and post it there,

Duane
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