Thanks Bruce,
I read that section in help, and it explains what each is:

Welcome

Sent automatically to members who join an unrestricted group, or whose membership in a restricted group has been approved. A Welcome notice is always sent to new members. If the group has not created and activated a custom notice, we activate and send a default.

Direct Add

Message sent when a moderator direct-adds someone to a premium or enterprise group. The active notice, if any, is used as the initial text and can be edited for one-time use during the Direct Add process. A Direct Add notice is always sent; if the group has not created and activated a custom notice, we activate and use a default.

but why would you want both messages? You can't invite someone to a subgroup that I know of so making one or the other active seems like enough.??

And - if I can't use the activity log to prove that a message was sent then I can't prove that the new members received a welcome message which was my original issue.? The moderator set up a subgroup, had a welcome letter active, and the new members did not receive an email according to the moderator. Somehow I created and deleted enough notices to kick it to the point of working, but I don't know what to tell her for when she creates another group.

Beth

On Thu, Dec 6, 2018 at 04:21 PM, Beth Weld wrote:

But - the question then becomes - for a subgroup when is the welcome message sent vs. when is the direct add message sent? I have tried both with no success. I thought I understood, but maybe not.

A comprehensive discussion of member notices can be found in the system help at /static/help#membernotices. To the best of my knowledge, member notices behave exactly the same way with a subgroup as they do with a main group...with the understanding that you cannot Direct Add someone to a subgroup who is not already a member of the main group. According to the help, a generic, system-generated notice will be sent even if you do not create one.

Many new features have been added to groups.io over time, and the activity log has not always kept pace.?To verify actual behavior, I created a Direct Add notice?in the Shalstest/TestSub2 subgroup, to go along with the existing Welcome notice. When I subsequently Direct Added my own GMail address to it, I received both notices. There was nothing in the activity log to document that the notices were sent. The only entry is that I was "added."

Unless you have other evidence to suggest that your notices never went out, the behavior you've described seems to be normal.?

Hope this helps,
Bruce
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Also, this is not unique to this one email.? This has happened to other "original" emails where the replies are not making it to "some" members.? It is to be determined if the same members from each group are consistently "not getting" and "getting" emails, respectively.

Screenshots added.? Original email was sent to all members of group.? Replies only made it to "some" members.

Thanks Bruce,
Yep, in the correct subgroup, direct add notice, Active Message is checked. Have updated, closed Chrome window, came back in, and it is still set up the way I expected. I have even deleted it and set up a new one with no luck. I'm missing something stupid I'm sure.

But - the question then becomes - for a subgroup when is the welcome message sent vs. when is the direct add message sent? I have tried both with no success. I thought I understood, but maybe not.
Thanks
Beth?

On Thu, Dec 6, 2018 at 02:44 PM, Beth Weld wrote:

Any ideas what we could have set incorrectly to not send a message of some sort?

Reopen the notice and check the following:

• It was created within the Subgroup that you want it to post to.
• The Notice Type is Direct Add (the Name of the notice doesn't matter).
• The "Active Message" checkbox is selected.

When done, be sure to click "Update" at the bottom of the page.

Hope this helps,
Bruce
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On Thu, Dec 6, 2018 at 02:44 PM, Ellen Bourne wrote:

Is there a way I can give others in the group access to update the calendar function?

Go to Admin>Settings>Features>Calendar. Pull down the menu and select what you want...options get more restrictive as you go down the list.

Hope this helps,
Bruce?
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One of my moderators has created a subgroup, set various settings, and used the direct add feature to add members.? The new members did not receive a welcome letter which makes sense after I thought about it. We did not have a direct add notice set up so the members were not notified about their addition.? I have added a direct add notice and then direct added a member; still no email welcoming them to the group.? I can tell by the activity log; examples below:
Direct added to main:
?added??with message "We have added you to the CPgroup in groups.io.........

Direct added to subgroup:
?added??via web

Any ideas what we could have set incorrectly to not send a message of some sort?

Thanks
Beth

Is there a way I can give others in the group access to update the calendar function?
--
Ellen Bourne

"When things in your life are not adding up, it's time to start subtracting."

Hi Duane!

Yes, I did check the delivery history - the address is/was not in a bouncing status. But, the message did show up a day later than the message to my other email address, so you were on target with your other idea!

Thanks so much for your response!

Patti

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Lance,

Our group has been fine for the last 9 months without issue. This turn just recently was noticed and seems to be associated with the recent Gmail issue.

It is quite disconcerting when a portion of the group receives messages and others do not??

We need more information to understand your issue.

What portion of the group does and does not receive the message? And does the message appear in your group's Messages section?

The change made recently to avoid the Gmail warning affects only messages posted by a Gmail-using member when the message is sent back to that member. Other members should see no change. There should be no effect on the replies, whether by email or by the group's messages section.

If you have an example of a message "gone wrong" please use the Show details function (down arrow after the To name) in Gmail's interface to show the from and reply-to fields:



Either screen shot it or copy it exactly and report what you see here. You can omit the person's email address for privacy.

Shal


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Bruce, thank you for your message. Our group has been fine for the last 9 months without issue. This turn just recently was noticed and seems to be associated with the recent Gmail issue.

It is quite disconcerting when a portion of the group receives messages and others do not??

On Wed, Dec 5, 2018 at 12:28 AM, Lance Brown wrote:

We are seeing issues with responding to original messages that have the 'from' name reformatted to: "email" via Groups.io.? Essentially, it appears that certain people in our group when replying to a message with the name formatted in this manner is not getting their reply email broadcast properly to the entire group.

Lance -- Check the setting at Admin>Settings>Message Policies>Reply To. This setting affects the "reply-to" field in outgoing message headers. If it is set to Sender, what you describe is normal behavior. If you want replies to go to the entire group, make sure it is set to Group.

It's also possible that some of your subscriber's email clients do not properly parse message headers, and will address replies to the "From:" address instead of using "Reply-To." How to fix this depends on the client, but in my experience when this problem occurs with "via groups.io" addressing the client fails with an "invalid address" error and the message does not go out at all.

I hope something in there helps.

Bruce?
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On Wed, Dec 5, 2018 at 09:57 AM, Patti wrote:

I never received an email notification to one of my email addresses

Have you checked the Email Delivery History for that member email address?? Could be that it is/was bouncing.? Some providers accept emails, then deliver them at a later time, too.

Duane
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On Wed, Dec 5, 2018 at 02:16 PM, Robin Harder wrote:

When I go to the "Files" tab on the left, both the "New Folder" and "Upload File" tabs are not highlighted where I can click on them.

Go to Admin>Settings>Files>Permissions and ensure this is set correctly. If it is, you're probably out of space. Basic groups are only allowed 1 GB of storage. See?/g/GroupManagersForum/wiki/Managing-Attachments%2C-Files-and-Photos?for more details.

Hope this helps,
Bruce?
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Hi,
I am new to groups.io. I just created 2 groups for my nonprofit, but am having problems uploading files. When I go to the "Files" tab on the left, both the "New Folder" and "Upload File" tabs are not highlighted where I can click on them. Where do I go to give myself (and additional people) these permissions?

Thank you,
Robin

Hello all. Please forgive me if this has already been discussed, but I just cannot keep up with the volume of messages.

Today I was on the website of one of my groups and noted that yesterday a member left the group. The notification was in the group activity section, but I never received an email notification to one of my email addresses - I have multiple email addresses listed as owners, and one of them did get the notification. I checked the settings, and both email addresses, the one that got the notification, and the one that did not, have exactly the same boxes checked, including notifications in the event someone leaves the group. I have also checked the spam folder and the message did not end up there. I am still receiving group messages to the email address in question.

So, is this just a one time (I hope!) glitch that I should just monitor and only worry about if it becomes an always event, or is there something I can do now to be proactive?

Thanks for any advice and/or help!

Patti

Also, it appears that a similar issue is occurring when a person (who usually has the from name as?"email" via Groups.io) replies to a "regularly formatted email" - their reply is not broadcast to the group.