¿ªÔÆÌåÓý

  1. GroupManagersForum
  2. Messages
Expanded Topics Messages Polls
Date
Re: pay for group

Jim Higgins
 

Received from Anita L via Groups.Io at 9/28/2018 02:25 AM UTC:

I was able to add back the members who got unsubbed. Toby you are wrong by being a premium member I can add them back. I tell them to watch their spam but it can happen and then I can add them back.

I can't force them to check their spam every day.

You can't absolutely compel them, but you can provide "incentive."

If enough people continue to mark messages as spam they can lead an ISP to treat all messages from Groups.io as spam. So it is in your best interest... and certainly the best interest of Groups.io... if a concerted effort is made to educate members to stop marking messages as spam and if they just find them in their spam folder due to being flagged by their ISP, then they should mark those messages as "Not spam."

I would not add back a member who, once educated to why marking messages as spam was not a good survival trait for anyone involved, continued to mark messages as spam. It isn't in the best interest of the community as a whole.

Jim H
Re: pay for group

 

On 2018-09-27 10:47 p.m., Ellen Bourne via Groups.Io wrote:

Toby, I need to know the price of the basic package it there is such a thing so I can tell the elders of the church.
Prices, along with features and functionality for each package can be
found at /static/pricing .

This is where I'd strongly encourage you to talk with a lawyer that
specializes in 501(c)(3) law, as it relates to religious organizations,
even if your church isn't a 501(c)(3) organisation. IOW, even if your
church is an "unincorporated non-profit association", talk to a lawyer
that specialises in church law.

If the church elders can live with the potential legal liability of the
Basic Package, it is gratis.


I am not a lawyer.
This is not legal advice.

jonathon
Re: pay for group

 

On 2018-09-28 12:54 a.m., Jim Higgins wrote:
I'd much rather see a straightforward donation via PayPal link vs
...
It would be trivial to implement.
Implementing the code is trivial.

Complying with the legal requirements to accept donations is fairly
complex. As a for-profit, I doubt that it would be legally possible to
accept donations nation-wide, let alone internationally.

I am not a lawyer.
This is not legal advice.

jonathon
Re: How best to educate about the 'Removed for SPAM' problem

 

On Fri, Sep 28, 2018 at 01:32 PM, Shal Farley wrote:
For this purpose it doesn't matter whether the message is or is not "spam" by any given criteria. All that matters is that this person didn't want it. A statement that carries the express or implied "so stop sending messages like it".
I have had some of my subscribers actively do this. They decided that they really didn't want any more group messages. Rather than bother figuring out how to unsub, a message was marked as spam, and they were unsubbed. I did my usual follow-up, and was surprised to find that they really didn't want to be added back.

It's easy to lose sight of the fact that sometimes the FBL mechanism works exactly the way it's supposed to.

So the question is: Do we really want groups.io to ignore such requests, at the cost of possibly being labeled a spammer site??Think really hard about that.

Back in late February, Norton Internet Security blocked the entire groups.io domain. AVG soon followed. You can read all about it . The problem persisted for nearly a week. I had moved my group(s) a little over a week prior to that. I had a very difficult time convincing everyone that we hadn't just made a horrible mistake. Compared to that, an occasional "false alarm" strikes me as a minor inconvenience.?

Assuming we are in agreement to this point (and I suspect we're still far from unanimous), anything we can do to educate our subscribers is helpful. Some good tools are already available, if not well-known. Perhaps the unsub notification sent to the subscriber could include a link to the GMF wiki entry, or its equivalent in the system Help (/static/help#fbl). I could support that as a suggestion in beta.

However, as group owners, we should know our subscribers. We should know if the wiki entry needs to be beefed up or dumbed down for the people in our respective groups. We should know how prevalent the problem really is in each group, and take action accordingly.?We, individually, should take ownership of this and other things, to make everything as smooth as possible for our members. That is the job we signed up for.

Just my opinions,
Bruce
--
The system Help is your friend.??/static/help
Re: How best to educate about the 'Removed for SPAM' problem

 

Samuel,

I think the best way to "educate" users about a problem such as this one
is not to try to teach them about the problem beforehand or to try to
give a long explanation afterwards, but to lead them in the most
appropriate course of action at the time that the problem occurs.

I certainly agree with that, it is what Groups.io already attempts to do.
When the victim gets unsubscribed, he should be informed in a
compassionate (possibly apologetic) way, and told how to undo the bad
thing that had happened to him.

That speaks directly to to Patty's issue. In her experience that information doesn't reach the member even though emailed direct to the member by Groups.io.

So one of the questions we're struggling with is how and when to inform the member.

Shal


--
Help: /static/help
More Help: /g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list
Re: members being removed

 

I think perhaps the mail providers have become more aggressive classifying emails as spam. Today I started seeing replies to an email chain where I did not receive the first message, even though I was clearly in the to: list. When I logged into the online email (spectrum) I found three emails from the same person in my spam folder. We had emailed back and forth many times in the past so I have no idea what triggered it. And the replies from the other to: folks (that had simply replied all) were not classified as spam, even though the topic was now Re: <original topic> .

So then I decided to review my yahoo email spam. Sure enough there were several that should not have been spam, including a "Welcome" message from another group here at groups.io. But funnier still, although Yahoo marked the welcome message as spam, I received a half dozen other messages from the same group without problems.

It sounds complicated, but EVERYONE should be checking their email account for email incorrectly marked as spam. It doesn't just affect groups.io. This is far more pervasive.
Re: How best to educate about the 'Removed for SPAM' problem

 

Michael,

My ¡®opt-out¡¯ button suggestion is to opt-out of receiving the regular? Special Notices reminders of ¡°How and Why not to get 'Removed for SPAM¡¯" - it would not be mandatory to choose not to receive these reminders, or even acknowledge receipt of them in any fashion.

Ah, that's better than what I thought you meant. Still, I'm concerned that those messages would themselves be perceived (and even marked) as spam, because people who receive such boilerplate tend to do that, even the first time.
Perhaps this could be a better Industry standard operating procedure to fight SPAM?¡­ [I'm not holding my breathe on this]

There is out there for (what looks like) a better standard: One-Click Unsubscribe. But I still wouldn't hold my breath for widespread adoption by email services. Or perhaps more to the point, it won't necessarily replace FBLs, just (hopefully) make them less used for the purpose of unsubscribing.

However, those email services that cause trouble by using their own filters to instigate FBL reports will likely continue to do so.

Shal


--
Help: /static/help
More Help: /g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list
Re: How best to educate about the 'Removed for SPAM' problem

 

Patty,

Okay, for fear of getting stomped on, again, since I've been a vocal proponent of changing this function on Groups.io, here is my experience with my large groups:

You still seem to have the cart before the horse:
... but it still happens about 1-2 list members (NOT spammers) a week.
...
To date, since June, not one single unsubbed list member on my two very large groups were a spammer.? They were all list members.??

When the email service sends a report to Groups.io, they are not saying "this person is a spammer". They are saying "this person doesn't want the messages you are sending".

Let that sink in.

For this purpose it doesn't matter whether the message is or is not "spam" by any given criteria. All that matters is that this person didn't want it. A statement that carries the express or implied "so stop sending messages like it".

Another aspect of the problem is that many sources of advice have for years confounded marking something as spam with unsubscribing. Including the email services themselves. Yahoo Mail, for example, says:

o Unsubscribe from mailing lists
At the bottom of any subscription based email there is an option to
unsubscribe. If you're not sure the email is legit, mark it as spam.


3.? The general Groups.io Help files would be the most logical place for subscribers/members to go, to find out about Groups.io.? There should be a very robust explanation of why this policy is in place, how it can happen, and how to fix your membership, if you are unsubscribed due to marking a Groups.io message as spam.? In detail.? With photos, and in non-technical language.?

We (GMF) have an opportunity to have an impact on the help pages. Mark has proven receptive to adopting sections of our Mock-up into the official help. All it takes is someone with the skill, time and gumption to write it. Admittedly, all three are in short supply...
4.? Sending the resubscription email is ineffective at best, worthless at it's worst.? Why?? Because guess where it goes, now??? To the unsubscribed person's Junk/Spam folder.

I only have a sample of one. In the exactly one case of one of my group members (outside of GMF) being unsubbed for spam, that member resumed his subscription on his own without prompting from me. He's in the 60+ age group, but I don't know what his level of computer skill is. So a blanket statement that it is ineffective doesn't jive with my limited experience.

... it's possible that the unsubbed list member will miss out on that 3 day window they have, to restore themselves.? That window should be set to 7 days.

That seems reasonable to me, even 10 days. I suspect there are many group members who don't pay much attention to personal email during the work week, or vice-versa. Suggest it on beta and see if Mark agrees.
Instead of completely unsubbing a list member for inadvertently marking a message as Spam (or WORSE, they didn't do ANYTHING, but their ISP/email service decided to do that for them), don't unsub them.? Suspend them and place them in a Suspension list.?

That's been discussed in beta, I've advocated for it. I think it needs the additional feature that after some reasonable time (a year, say) in suspension the subscription should ultimately be removed. Because sometimes marking a message as spam was intended by the member as an unsubscribe.

But, let the list mods be able to restore someone,

This I disagree with. If the member doesn't figure it out it then it doesn't get resolved. I'm reasonably certain that's why Mark hasn't relented on the existing policy.
Shal


--
Help: /static/help
More Help: /g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list
Pointer after moving files

Glenn Glazer
 

I have noticed that when we do this:

1. Upload a file with notification to members.
2. Using the scissors icon, move the file.

The link in the email becomes useless and just leads to the general files directory which is confusing to our members.

I suggest doing one or both of the following:

1. Optionally creating a link in the old location to the new location.
2. The move function should have an optional email to members with the new location.

Best,

Glenn
Re: How best to educate about the 'Removed for SPAM' problem

 

I like this approach, perhaps it could be the most workable and successful...

On Sep 28, 2018, at 6:11 AM, Samuel Murray <samuelmurray@...> wrote:

On 2018/09/28 05:58 AM, Michael Pavan wrote:

The responsibility to educate individual email List users should not
be on individual groups owner, who will not all do so (if at all) in
a clear and rational way.
I think the best way to "educate" users about a problem such as this one is not to try to teach them about the problem beforehand or to try to give a long explanation afterwards, but to lead them in the most appropriate course of action at the time that the problem occurs.

This means that what happens when the user (victim) gets unsubscribed must help the user to get resubscribed as painlessly as possible. In other words, what happens to the victim must be fair and the victim must be treated with compassion.

When the victim gets unsubscribed, he should be informed in a compassionate (possibly apologetic) way, and told how to undo the bad thing that had happened to him. To my mind, the current wording of the notification sent by Groups.io to victims is more suitable for users who would find it merely curious that they have been unsubscribed (instead of upsetting), as if it is just an odd thing that had happened and for which the rational explanation is interesting to know.

The notification sent to group moderators does not need to exude the same level of commisseration, but I personally find the current wording more suited for someone who has always been aware of the problem and needs just a gentle reminder, as opposed to a warning that something bad had just happened that requires the moderator's urgent attention.

I say in my Welcome Message to new subscribers (although this is
probably not enough):...
Yes, users tend to forget information that they were told at the start of their participation, if it isn't something they encounter often during their participation. This is why I send a biweekly FAQ in all of my Yahoogroup groups, but even that may not be sufficient: if a message repeats itself too often, you tend to ignore it eventually.

Groups.io could
send a monthly (probably more frequent) Special Notices asking users
for their help (including explaining WHY) and telling users to be
sure to (and HOW):...
No solution that involves users having to actively patrol their mailboxes will be successful. Users just want to participate.

Samuel

(newbie jumping into the fray here but I think I have read enough about the issue to be allowed to speak)
Re: How best to educate about the 'Removed for SPAM' problem

 

On Sep 28, 2018, at 4:50 AM, Shal Farley <shals2nd@...> wrote:
<snip>
Perhaps it should be presented in an ¡®opt-out form¡¯ such as ¡°Terms of Use agreements¡± are.

I'm leery of any extra steps that complicate the sign up process. There had been no "you must check this box to agree to our terms" in Groups.io's sign-up flow. That may have changed recently with the GDPR requirements, I'm not sure. And then we have the many email-only members who never visit the site to educate as well.
My ¡®opt-out¡¯ button suggestion is to opt-out of receiving the regular Special Notices reminders of ¡°How and Why not to get 'Removed for SPAM¡¯" - it would not be mandatory to choose not to receive these reminders, or even acknowledge receipt of them in any fashion.

I realize that it is out of Groups.io¡¯s ability, but it would be great if when a post is marked as SPAM (either deliberately by the user, or automatically by the Email Provider) that a confirmation window (or notice) would appear (or be sent) to the user, which would inform about any ¡®unsub¡¯ consequence of confirming that SPAM marking and require a confirmation or not.
Perhaps this could be a better Industry standard operating procedure to fight SPAM?¡­ [I'm not holding my breathe on this]


GMF is not in a position to "provide to" (in an active sense) anyone except our members; but we do not "hide from" anyone - our messages and Wiki are public for all to read. We can aspire to provide information which Groups.io might take up in official communications and documentation; and have achieved that in the past.
By ¡®hidden¡¯ I only meant to recognize that the 'Removed for SPAM' information is not effectively reaching users proactively and rarely after the fact.

<snip>
Re: How best to educate about the 'Removed for SPAM' problem

 

Well thought out and stated, especially a 7 day vs 3 day window.

I respect Mark¡¯s mission to try to improve Groups.io¡¯s reputation with ISPs. I actually assumed it might be a new industry mandate (not universally implemented yet) to cut down on SPAM, which smaller ¡®new-comers¡¯ like Groups.io are not able to ignore.

I believe the current unorganized method of ¡®educating' subscribers/members apparently is ineffective and hurts Groups.io reputation among its users.

On Sep 28, 2018, at 10:38 AM, Patty Sliney via Groups.Io <hoosierquilt@...> wrote:

Okay, for fear of getting stomped on, again, since I've been a vocal proponent of changing this function on Groups.io, here is my experience with my large groups:

1. I have tried to educate before hand, all of my list members, about this unusual policy (don't know any other forum/chat group that has this policy). I have this policy explained in my Welcome letter that new list members receive. It's in my groups' Wiki page, and all list members get a monthly reminder message. We also talked about this policy in general discussion on all my lists. Folks still are getting themselves unsubbed. Not at the rate in the beginning of our transfer, thankfully, but it still happens about 1-2 list members (NOT spammers) a week.

2. The Welcome letter that gets sent to all new list members is probably read by maybe 50% of the recipients at best. Same with monthly message reminders (that's probably even lower). Doubt many of my list members read our Wiki page, but it's in there.

3. The general Groups.io Help files would be the most logical place for subscribers/members to go, to find out about Groups.io. There should be a very robust explanation of why this policy is in place, how it can happen, and how to fix your membership, if you are unsubscribed due to marking a Groups.io message as spam. In detail. With photos, and in non-technical language. My list members' average age is probably around 60-65. Mostly women (do not go there, please. I am in that age group, I was one of the minority of women my age that became educated with computers, I worked for IBM when the 088 chip was invented in the early '70's, I was IN THE MINORITY at IBM). Most who missed the "computer age" and struggle with technology. Some are really sharp, some are retired software engineers, coders, etc. Vast majority, however, really struggle to use even the basic functions of a computer, which is actually why they are list members on my lists - to get help with the technology learning curve with their computerized and complex embroidery machines and embroidery software. They need the explanations to be detailed, but clear and simple. They appreciate the "why" behind the explanation. Groups.io should provide this - after all, this is Mark's policy, no? Not group list owners (who are trying to do their best with their individual groups as I have done.)

4. Sending the resubscription email is ineffective at best, worthless at it's worst. Why? Because guess where it goes, now?? To the unsubscribed person's Junk/Spam folder. So, they don't see it. And, by the time we list mods send our unsubbed list members a notification email from our PRIVATE email addresses (yes, I have instructed all my list members to check the auto notifications so they get a notification of list members who are approved, leave or are unsubbed, and they MUST use their private email address to notify that list member of their unsubscription, so the list member actually gets that notification in their INBOX and not their SPAM folder), it's possible that the unsubbed list member will miss out on that 3 day window they have, to restore themselves. That window should be set to 7 days. That would give list mods a little more time to alert unsubbed list members using a private email that won't get routed to that list member's spam folder, and a couple of days for the affected list member to read the email, try to find that restore email, and get themselves restored.

5. All of my list members in concert (without any prompting from me) felt this policy was "ruthless". That is the best adjective I've heard to describe this puzzling policy. Now - before you all launch in on why this policy needs to be in place, save your breath. I understand why Mark put this in place. BUT, I think there is a much better way to manage this: Instead of completely unsubbing a list member for inadvertently marking a message as Spam (or WORSE, they didn't do ANYTHING, but their ISP/email service decided to do that for them), don't unsub them. Suspend them and place them in a Suspension list. Send out all the alerts as is being done now. But, let the list mods be able to restore someone, and not force unsuspecting and confused (and angry) list members try to figure it out. It IS hurting our list membership. I've gotten nasty emails from unsubbed list members asking why "did you ban me??!! I didn't do anything or post anything wrong!" So, lots of emails having to go back and forth, explaining why it happened, list mods didn't do anything to the list member, it's a Groups.io policy, etc. Huge waste of list mod/owners' time to try to placate the angry, unsubbed list member. Word of mouth bad will being spread as well about this odd and very unique policy. Instead, place these offenders on a Suspension list so the list mod/owner can easily restore them, after assessing whether or not they are a spammer or a bona fide list member. To date, since June, not one single unsubbed list member on my two very large groups were a spammer. They were all list members.
¡ª
Re: How best to educate about the 'Removed for SPAM' problem

 

I believe one source of information done well by Professionals (with non-computer savvy language help) is more efficient and likely to be more effective than 1000s of efforts of inconsistent quality.

Exactly how is a good question...

On Sep 28, 2018, at 10:26 AM, Dotty Bell <quiltsallday@...> wrote:

On Thu, Sep 27, 2018 at 11:24 PM, Michael Pavan wrote:

The responsibility to educate individual email List users should not be on individual groups owner, who will not all do so (if at all) in a clear and rational way.

I disagree. The group owner knows his/her members and how best to effectively help them individually if necessary. That's one of the responsibilities we assume when agreeing to own or moderate a group. If you don't want the job, don't take it. Sorry, don't want to sound abrupt, but that's my feeling.

Groups.io could send a monthly (probably more frequent) Special Notices asking users for their help

Again, why should this be done by Groups.io? I am strongly opposed to any repeated messages of instruction for an issue that affects only a relatively few subscribers. Repeated messages tend to be ignored anyway. Yes, I understand with a large group the number affected may seem large, but for the majority it is not an issue. If an individual owner wants to send reminders, they can do that at their group level. Again, take responsibility for your own group. But don't force the issues of a few on all.

Groups.io should be sure to explain WHY and HOW (in non-computer savvy language), not just refer what seems to many to be a cryptic Wiki. Pictures and/or videos might be useful.

The non-technical explanation you suggest could be referenced in the "unsubscribe notification" sent to both the member and the owner. That would help both the member and any owner not yet "educated" on the issue, and would give them a common reference when resolving the problem. That would be my preferred method of dealing with this.

Just my two cents :)
Dotty
Re: members being removed

 

¿ªÔÆÌåÓý

Although this solves your personal problem and thus makes your own situation easier, the very real effect is that each time a groups.io post is allowed to be classified as spam, it affects groups.io reputation, and therefore makes it more difficult for members of all groups hosted by groups.io, as ISPs become more likely to view groups.io mail as spam.??? It's not that difficult to check one's "Spam" or "Junk" folder once every 3 or 4 days, and old people (PLEASE) are not that confused.

Cacky


On 9/27/2018 9:18 PM, Anita L via Groups.Io wrote:

Thanks Chris and Shal. My members don't really go to the home page. They get mail delivered to them and that is what they read. So posting this information I don't think will help much.
They are older and get confused. I don't want to make it complicated for them or they will leave.
???
Anita



Re: How best to educate about the 'Removed for SPAM' problem

 

Okay, for fear of getting stomped on, again, since I've been a vocal proponent of changing this function on Groups.io, here is my experience with my large groups:

1.? I have tried to educate before hand, all of my list members, about this unusual policy (don't know any other forum/chat group that has this policy).? I have this policy explained in my Welcome letter that new list members receive.? It's in? my groups' Wiki page, and all list members get a monthly reminder message.? We also talked about this policy in general discussion on all my lists.? Folks still are getting themselves unsubbed.? Not at the rate in the beginning of our transfer, thankfully, but it still happens about 1-2 list members (NOT spammers) a week.

2.? The Welcome letter that gets sent to all new list members is probably read by maybe 50% of the recipients at best.? Same with monthly message reminders (that's probably even lower).? Doubt many of my list members read our Wiki page, but it's in there.

3.? The general Groups.io Help files would be the most logical place for subscribers/members to go, to find out about Groups.io.? There should be a very robust explanation of why this policy is in place, how it can happen, and how to fix your membership, if you are unsubscribed due to marking a Groups.io message as spam.? In detail.? With photos, and in non-technical language.? My list members' average age is probably around 60-65. Mostly women (do not go there, please.? I am in that age group, I was one of the minority of women my age that became educated with computers, I worked for IBM when the 088 chip was invented in the early '70's, I was IN THE MINORITY at IBM).? Most who missed the "computer age" and struggle with technology.? Some are really sharp, some are retired software engineers, coders, etc.? Vast majority, however, really struggle to use even the basic functions of a computer, which is actually why they are list members on my lists - to get help with the technology learning curve with their computerized and complex embroidery machines and embroidery software.? They need the explanations to be detailed, but clear and simple.? They appreciate the "why" behind the explanation.? Groups.io should provide this - after all, this is Mark's policy, no?? Not group list owners (who are trying to do their best with their individual groups as I have done.)

4.? Sending the resubscription email is ineffective at best, worthless at it's worst.? Why?? Because guess where it goes, now??? To the unsubscribed person's Junk/Spam folder.? So, they don't see it.? And, by the time we list mods send our unsubbed list members a notification email from our PRIVATE email addresses (yes, I have instructed all my list members to check the auto notifications so they get a notification of list members who are approved, leave or are unsubbed, and they MUST use their private email address to notify that list member of their unsubscription, so the list member actually gets that notification in their INBOX and not their SPAM folder), it's possible that the unsubbed list member will miss out on that 3 day window they have, to restore themselves.? That window should be set to 7 days.? That would give list mods a little more time to alert unsubbed list members using a private email that won't get routed to that list member's spam folder, and a couple of days for the affected list member to read the email, try to find that restore email, and get themselves restored.

5.? All of my list members in concert (without any prompting from me) felt this policy was "ruthless".? That is the best adjective I've heard to describe this puzzling policy.? Now - before you all launch in on why this policy needs to be in place, save your breath.? I understand why Mark put this in place.? BUT, I think there is a much better way to manage this:? Instead of completely unsubbing a list member for inadvertently marking a message as Spam (or WORSE, they didn't do ANYTHING, but their ISP/email service decided to do that for them), don't unsub them.? Suspend them and place them in a Suspension list.? Send out all the alerts as is being done now.? But, let the list mods be able to restore someone, and not force unsuspecting and confused (and angry) list members try to figure it out.? It IS hurting our list membership.? I've gotten nasty emails from unsubbed list members asking why "did you ban me??!!? I didn't do anything or post anything wrong!"? So, lots of emails having to go back and forth, explaining why it happened, list mods didn't do anything to the list member, it's a Groups.io policy, etc.? Huge waste of list mod/owners' time to try to placate the angry, unsubbed list member. Word of mouth bad will being spread as well about this odd and very unique policy.? Instead, place these offenders on a Suspension list so the list mod/owner can easily restore them, after assessing whether or not they are a spammer or a bona fide list member.? To date, since June, not one single unsubbed list member on my two very large groups were a spammer.? They were all list members.?
--
Patty S.
Re: New to Groups.io #question

 

We have a group for quilting and sewing and had the same problem. I was directed by helpful members here to use the wiki method and it does work well. It just takes time to learn the best way to do it. The process is slow. I have set up a wiki page for each topic. Then when adding a new link, just use the edit button for that topic and add your link with description.
Joan
Re: How best to educate about the 'Removed for SPAM' problem

 

On Thu, Sep 27, 2018 at 11:24 PM, Michael Pavan wrote:

The responsibility to educate individual email List users should not be on individual groups owner, who will not all do so (if at all) in a clear and rational way.

I disagree. The group owner knows his/her members and how best to effectively help them individually if necessary. ?That's one of the responsibilities we assume when agreeing to own or moderate a group. ?If you don't want the job, don't take it. ?Sorry, don't want to sound abrupt, but that's my feeling. ?

Groups.io could send a monthly (probably more frequent) Special Notices asking users for their help

Again, why should this be done by Groups.io? ?I am strongly opposed to any repeated messages of instruction for an issue that affects only a relatively few subscribers. ?Repeated messages tend to be ignored anyway. ?Yes, I understand with a large group the number affected may seem large, but for the majority it is not an issue. ?If an individual owner wants to send reminders, they can do that at their group level. Again, take responsibility for your own group. But don't force the issues of a few on all. ?

Groups.io should be sure to explain WHY and HOW (in non-computer savvy language), not just refer what seems to many to be a cryptic Wiki. Pictures and/or videos might be useful.
??
The non-technical explanation you suggest could be referenced in the "unsubscribe notification" sent to both the member and the owner. ?That would help both the member and any owner not yet "educated" on the issue, and would give them a common reference when resolving the problem. That would be my preferred method of dealing with this.?

Just my two cents :)
Dotty?
Re: New to Groups.io #question

 

Hi

Here is our travel wiki - the table of contents and a page of links. All links are clickable.

There is a link from the table of contents to the topic / page Travel Tools.

Lots of other uses for a wiki too!

Frances

IMG_0288.jpg
IMG_0289.jpg

Re: How best to educate about the 'Removed for SPAM' problem

 

This is the best explanation I've ever heard.

Even though I'm a group owner I regularly get unsubscribed and couldn't figure out why.
Thank you.
Re: members being removed

Bob Cook
 

I completely agree with Anita. My members are older and have Know NOTHING about mail ¡°folders¡±.? Telling my members they have to monitor their spam or trash folder is RIDICULOUS.?
This FBL policy is creating a lot of problems and ill will. Many of my subscribers use yahoo for their email provider and yahoo is the worst.?
We need another solution....and fast!
Bob C
37061 - 37080 of 49119