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On Wed, Aug 8, 2018 at 04:18 PM, Harvey Morgan wrote:

From the page on bounces:

"Once a user is Bouncing, every 3 days we attempt to send an email to them, explaining that we are not sending group messages to them. The email has a link they can click to unbounce their account. If we receive no response after sending 4 of these bounce reports to them, we automatically unsubscribe them from all groups they are subscribed to."

Could you please be a little more explicit about "From the page on bounces"? You put quotation marks around the paragraph that followed, but having looked at the section about Bouncing in the general "Help" page I cannot find the passage that you "quoted". Rather than being "unsubscribed" (the word you used) the Help section states that the members concerned are put into a sort of "limbo", which isn't the same thing at all.

AFAIK forced unsubscription only takes place when a message is Marked as Spam, which is a totally different thing altogether.

Chris

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I know I can see my own gmail mail by doing the following. It will work if you pop your mail in incredimail or another pop place. ? To get it to show?up if you are using gmail....... ? In incredimail. ....Tools, Accounts, Mail Accounts, Properties. Under Servers....Incoming Mail Server..Under Username add Recent: Example:??? Recent:DirtySally? Everthing else stays the same ? Also I put gmail in my yahoo mail to be forwarded there and then I see all of my gmail letters I send. ? Anita

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On Wed, Aug 8, 2018 at 03:10 PM, Beth Weld wrote:

Have I missed a feature that simplifies this process?

No, I don't think you have.

Let's have a look at a "notification message"; it will contain a link that takes the user straight to the file in question. Now my preferred option is to use Groups.io via the web UI so all I need is one "click" and the file in question downloads; I read it and then close it.

The same notification is sent by email to those using email access, and it will contain the same link. However, it will require that those wishing to read the file to be logged in to see it.

Is that really too much to expect? Messaging using Groups.io does not require prior log - in, and that's fine, but quite a few of the available functions do require users to be logged in to use them; you have identified Files, but the same "restriction" applies to Photos, Databases, Calendars, and very likely most wiki sections.

Is you query about downloading, or does it really relate to the need to be logged in?

I sometimes wonder if those who find needing to be logged in to be too much trouble take the same view when it comes to using Amazon, ebay and the like.

Chris

Shal,
Thanks for your interest in my issue.

What was happening is this:

When I am the OP on a message, Gmail doesn't show it in my message thread until someone replies to it.

When I reply, via Gmail, to a message in an established thread, Gmail shows my reply message (also in the Sent folder) as part of the thread. When I had the "Send me a copy of my posts" option clicked, I would see my Sent message as part of the thread AND immediately following that, I would see the GIO message sent out as my copy of the post.

My experience is that Gmail doesn't show my emails in my inbox UNLESS they're part of an ongoing thread that Gmail can link together via replies and Subject lines. Once there is a sent and replied thread going, everything in the thread has the same label (or is in the same folder, but it's Gmail so they use labels).

Does that makes sense?

Shal- Correct I am using the form code from the promote page. It only captures the email address, then when the person receives the email all they do is confirm the email, so you get a member added with no name? I will send a suggestion box. Do I need to join that group first? --Sandra

No, it's strange. I've been active in this group for some six months and have sent at least a hundred emails. Maybe twice that. I'm a moderator for the group. But this week, some of my emails hand up needing moderator approval. But some don't hang up. It makes no sense. I or another monitor has to go in and approve my email. I thought the problem might be my phone number. After removing it, my emails didn't hang up. But then after a dozen emails or so, one hung up again. I can't figure out what's going on.

We have officer reports that are uploaded to a subgroup every other month. The membership needs to be able to view the content of those files, but there is really no need to actually download them as they are only for information.? Also, the members get an email about a new file being uploaded but then have to go to the website to actually access the file (which then has to be downloaded).?

Have I missed a feature that simplifies this process?? Currently we are uploading the file which triggers the email, but then we are sending a manual topic email with the contents of the file in it so that members can see the content without downloading.? ?Most of the files are either PDF files if that helps.
Thanks
Beth

On Wed, Aug 8, 2018 at 08:37 AM, Shal Farley wrote:

Those two pages are fantastic, thank you!

Your appreciation is, er, appreciated. :)

I realised when bleary - eyed this morning, and pouring tea down my throat in an attempt to rejoin the human race that I had not included a note about "don't forget to click "Update Group", so I have added that as well.

The vacant "What the User Sees" heading may take some time, as I cannot readily access all the various options; I may put out a plea for help with that.

Your relocation of the two wiki pages is a good idea; I will put together some suggestions about Long - term Files & Photo Management (i.e. deletion of duplicates / near duplicates, editing folder / album titles and so on, including a suggestion about indexing Photo Albums) once the correct round tuit can be located.

Chris

Chris, Bruce,

Now you can go and look for it. It got up to 22 Revisions in
preparation, and I have uploaded it to the GMF wiki Web Features
list as Management of Attachments, Photos and Files.

Bravo gentlemen!

Those two pages are fantastic, thank you!

On the home page I moved the links to them under Best Practices for Group Management, since their content is mostly relevant to group mods and owners.

Shal


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Maureen,

Members who try to attach?a photo when posting on the website cannot get it to work.? Is this a bug or are we doing something wrong or ???

Seems to work for me. I just tested using the paperclip icon (second from the right, below) in the toolbar to choose an image file and it attached to the message I sent (in my test group).



When they say they "can't get it to work", can you get any more detail on what they've tried and what happens?

Shal


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Okay that helps than I can do that.

Ken,

Thank you. I contacted Microsoft support and this is their reply.

Sounds like the problem has been resolved, for now:

To help us resolve the issue, it would be best if liquidity@[redacted]
will be added to Outlook.com Whitelist.

Heh. Although it may help you in the future to know about the Whitelist, this rep clearly didn't understand that you are dealing with a mailing list - whitelisting every member is not a practical approach.

Our Outlook.com Deliverability Support can help the sender prevent
this issue by asking them to send the necessary information to our
sender support team to be added on our Whitelists. We will need their
cooperation to ensure that their business will reach all users of
Outlook.com.

Yeah, Mark has been dealing with Microsoft off and on for quite a while now. It doesn't seem like they are willing or able to keep deliveries from Groups.io flowing.

Shal


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Sandra,

I have added the sign-up form to my website, is there any option to
have the person enter their Name and email?

Assuming you're working with the code from the Promote page, no, it doesn't appear that there is. Just the email address.

Though I wouldn't be surprised to find that somewhere in the process Groups.io would collect the user's name from an email confirmation or login page or some such.

That sounds like a good idea to drop into the "suggestion box" (the beta group).


Shal


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