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Re: Where are things located? Too, was just:RE: [GMF] Group Member's Reply Bouncing

 

?find the administrative pages at that time.
You will be in the Settings part of the Admin section if you can go to:
/g/<GroupName>/settings (replace <GroupName> with your group's name)
Re: Where are things located? Too, was just:RE: [GMF] Group Member's Reply Bouncing

Patty Fletcher
 

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I think, I have found what needs done.

I just haven¡¯t exactly figured out how or I should say where to go and fix it.

I think what is happening is that she is subscribed to the list via one address and replying with another.

I¡¯m going to get to the bottom of this issue.

Right now though I¡¯m consumed with the workmen swarming all over the street and into my yard fixing a major water break.

UG?

As to the address I began with, it is the address I am using now.

Thanks for all your help.

And.

No worries about positions. I¡¯ll figure it all.

I hope?

There have to be people like me who don¡¯t know all they know?

I hope.

?

From: [email protected] <[email protected]> On Behalf Of Shal Farley
Sent: Monday, July 9, 2018 3:41 PM
To: GMF <[email protected]>
Subject: Re: Where are things located? Too, was just:RE: [GMF] Group Member's Reply Bouncing

?

Patty

?,

?

?

I began the group.

Doesn¡¯t that make me the group owner?

?

?Yes, but if you use more than one email address Groups.io will only recognize as owner the one you were logged in with when you created the group. Unless you went into your Groups.io account and changed your email address - then ownership goes with the new one.

?

I only have one moderator and I marked her so after I started the group.

?

?So you must have been able to find the administrative pages at that time. Specifically the Membership page.

?

As far as telling me to the left or right of something.

That to me doesn¡¯t compute.

Screen reader users don¡¯t see things that way.

?

?Oh, my apologies. I thought they had a means to convey positional information. ?I don't know how to describe it then. I believe there are other GMF members, both sighted and not, who are familiar with screen-reader interaction with Groups.io, maybe one of them will chime in.

?

Very frustrated because it seems like something has changed since I began this list.

?

?Those page navigation buttons haven't changed in quite a long time now. The only thing I can think of would be if you logged in using a different email address.

?

Shal

?


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Re: Group Member's Reply Bouncing

 

On 09/07/18 06:48 PM, Shal Farley wrote:
spelling of the group's posting address. Given that she's *replying* to a
group message I don't know how that could go wrong, but it is easy to check
Some email clients to their own thing.
As far as lists are concerned, one possibility is that the OP hits
"reply all", but sees only the sender, so manually adds the name of the
list.

The other possibility is that instead going to the list, it went to the
sender, and that email address bounced.

jonathon

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Re: Where are things located? Too, was just:RE: [GMF] Group Member's Reply Bouncing

 

Patty
?,


I began the group.

Doesn¡¯t that make me the group owner?


?Yes, but if you use more than one email address Groups.io will only recognize as owner the one you were logged in with when you created the group. Unless you went into your Groups.io account and changed your email address - then ownership goes with the new one.

I only have one moderator and I marked her so after I started the group.


?So you must have been able to find the administrative pages at that time. Specifically the Membership page.
?

As far as telling me to the left or right of something.

That to me doesn¡¯t compute.

Screen reader users don¡¯t see things that way.


?Oh, my apologies. I thought they had a means to convey positional information. ?I don't know how to describe it then. I believe there are other GMF members, both sighted and not, who are familiar with screen-reader interaction with Groups.io, maybe one of them will chime in.

Very frustrated because it seems like something has changed since I began this list.

?Those page navigation buttons haven't changed in quite a long time now. The only thing I can think of would be if you logged in using a different email address.

Shal


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Re: Where are things located? Too, was just:RE: [GMF] Group Member's Reply Bouncing

Patty Fletcher
 

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Thanks Bruce.

I¡¯ll keep this in mind too.

?

?

From: [email protected] <[email protected]> On Behalf Of Bruce Bowman
Sent: Monday, July 9, 2018 3:00 PM
To: [email protected]
Subject: Re: Where are things located? Too, was just:RE: [GMF] Group Member's Reply Bouncing

?

On Mon, Jul 9, 2018 at 11:49 am, Patty Fletcher wrote:

I¡¯m considering unsubscribing her and having her begin at the beginning.

If she wants to use two email addresses to post to the list, it's better for her to set up one as an alias.

Once you figure out which address is actually subscribed, have her log in (see /static/help#password), find the group online, and click on the Account menu at upper right. Scroll down and click on the bar labeled Advanced Settings for Email Aliases. Enter the second email address in the box and click on Add Email Alias.

This will allow her to POST from that secondary email address without any problems. All group email will still ARRIVE at the subscribed address, however.

Hope this helps,
Bruce
?
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Re: Where are things located? Too, was just:RE: [GMF] Group Member's Reply Bouncing

Patty Fletcher
 

¿ªÔÆÌåÓý

I began the group.

Doesn¡¯t that make me the group owner?

I only have one moderator and I marked her so after I started the group.

As far as telling me to the left or right of something.

That to me doesn¡¯t compute.

Screen reader users don¡¯t see things that way.

But.

I¡¯ll go back and look later.

I used it once before I¡¯m just not seeing it now.

Very frustrated because it seems like something has changed since I began this list.

?

?

From: [email protected] <[email protected]> On Behalf Of Shal Farley
Sent: Monday, July 9, 2018 3:04 PM
To: GMF <[email protected]>
Subject: Re: Where are things located? Too, was just:RE: [GMF] Group Member's Reply Bouncing

?

Patty

?,

?

?

From what I¡¯m seeing I think it is the fact that she has two similar email addresses and she is sending emails from the wrong one.

?

?She can confirm this for herself. At the bottom of every message she receives from the group there is a "footer" containing some useful? links. At the bottom of those, next to the unsubscribe link, is her subscribed ?email address. Normally that's the address she must post from.

?

I¡¯m considering unsubscribing her and having her begin at the beginning.

?

?There are other solutions, which might be easier or better.?

?

1) she can change her email address, if she'd rather receive messages at the other one.

?

2) she can make an "alias" that allows her to post from the other one while still receiving group messages at the one she is now.

?

I¡¯m still quite lost when I go online to the group¡¯s info etc.

I have yet to find the adman section even after I log in.

?

?The vertical column of buttons on the left of the group's web pages includes one named Admin, and it opens up to show buttons for the administrative pages of your group. If you're logged in, and visiting your group's pages, and you still do not find the Admin button, that likely means that you've logged in using an email address that is different from the one which owns the group.

?

Shal

?


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Re: Where are things located? Too, was just:RE: [GMF] Group Member's Reply Bouncing

 

Patty
?,


From what I¡¯m seeing I think it is the fact that she has two similar email addresses and she is sending emails from the wrong one.

?She can confirm this for herself. At the bottom of every message she receives from the group there is a "footer" containing some useful? links. At the bottom of those, next to the unsubscribe link, is her subscribed ?email address. Normally that's the address she must post from.

I¡¯m considering unsubscribing her and having her begin at the beginning.


?There are other solutions, which might be easier or better.?

1) she can change her email address, if she'd rather receive messages at the other one.

2) she can make an "alias" that allows her to post from the other one while still receiving group messages at the one she is now.

I¡¯m still quite lost when I go online to the group¡¯s info etc.

I have yet to find the adman section even after I log in.


?The vertical column of buttons on the left of the group's web pages includes one named Admin, and it opens up to show buttons for the administrative pages of your group. If you're logged in, and visiting your group's pages, and you still do not find the Admin button, that likely means that you've logged in using an email address that is different from the one which owns the group.
?
Shal


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Re: Where are things located? Too, was just:RE: [GMF] Group Member's Reply Bouncing

 

On Mon, Jul 9, 2018 at 11:49 am, Patty Fletcher wrote:
I¡¯m considering unsubscribing her and having her begin at the beginning.
If she wants to use two email addresses to post to the list, it's better for her to set up one as an alias.

Once you figure out which address is actually subscribed, have her log in (see /static/help#password), find the group online, and click on the Account menu at upper right. Scroll down and click on the bar labeled Advanced Settings for Email Aliases. Enter the second email address in the box and click on Add Email Alias.

This will allow her to POST from that secondary email address without any problems. All group email will still ARRIVE at the subscribed address, however.

Hope this helps,
Bruce
?
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Re: Group Member's Reply Bouncing

 

Patty
?,


-----Original Message-----
From: [email protected]
? ?
On Behalf
? O?
f Jim Higgins
?...
You could also ask her to send another message to the list and to CC: you on
it at the same time. In the copy you receive, look at the address she's
sending from and see if it's the address she was using when posting worked
for her.

?Also look at the address she replied To to be ?sure it is the correct spelling of the group's posting address. Given that she's replying to a group message I don't know how that could go wrong, but it is easy to check when you get your? CC'd copy of her next reply.

Shal


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Where are things located? Too, was just:RE: [GMF] Group Member's Reply Bouncing

Patty Fletcher
 

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OK.

It seems as though I misunderstood the group member who¡¯s messages are not reaching the list.

She says she does not get an error message.

From what I¡¯m seeing I think it is the fact that she has two similar email addresses and she is sending emails from the wrong one.

I¡¯m considering unsubscribing her and having her begin at the beginning.

I¡¯m still quite lost when I go online to the group¡¯s info etc.

I have yet to find the adman section even after I log in.

I feel like a lot of the troubles folks are having with my group are due to my own lack of knowing what on earth I am doing.

LOL!

?

?

From: [email protected] <[email protected]> On Behalf Of Patty Fletcher
Sent: Monday, July 9, 2018 2:04 PM
To: [email protected]
Subject: [GMF] Group Member's Reply Bouncing

?

Hello:

I do not know if this has already been covered and I missed it or no.

But.

I have a group member who is receiving messages but when she replies to the list the message bounces back to her.

So, what should I do that I¡¯ve not done.

I don¡¯t have a copy of her error message.

If that helps let me know and I¡¯ll have her send one to me.

Thanks.

?

?

Patty L. Fletcher

Self-Published author and Owner of Tell-It-To-The-World Marketing

Email: patty.volunteer1@...

?
Re: Group Member's Reply Bouncing

Patty Fletcher
 

Hello and thanks for this.
I'll get to work on it straight away.

-----Original Message-----
From: [email protected] <[email protected]> On Behalf
Of Jim Higgins
Sent: Monday, July 9, 2018 2:31 PM
To: [email protected]
Subject: Re: [GMF] Group Member's Reply Bouncing

Ask her to send you a copy of the bounce message she receives. That should
be easy for her to do since for every message she sends to the group she
gets one.

You could also ask her to send another message to the list and to CC: you on
it at the same time. In the copy you receive, look at the address she's
sending from and see if it's the address she was using when posting worked
for her. She could have registered another address you don't know about, but
this is a good first step toward eliminating sending from the wrong address
as a cause.

Jim H


[excess quote trimmed by moderator]
Re: Group Member's Reply Bouncing

Jim Higgins
 

Received from Patty Fletcher at 7/9/2018 06:04 PM UTC:

Hello:
I do not know if this has already been covered and I missed it or no.
But.
I have a group member who is receiving messages but when she replies to the list the message bounces back to her.
So, what should I do that I've not done.
I don't have a copy of her error message.
If that helps let me know and I'll have her send one to me.
Thanks.

Patty L. Fletcher

Ask her to send you a copy of the bounce message she receives. That should be easy for her to do since for every message she sends to the group she gets one.

You could also ask her to send another message to the list and to CC: you on it at the same time. In the copy you receive, look at the address she's sending from and see if it's the address she was using when posting worked for her. She could have registered another address you don't know about, but this is a good first step toward eliminating sending from the wrong address as a cause.

Jim H
Re: Group Member's Reply Bouncing

 

Patty
?,


I have a group member who is receiving messages but when she replies to the list the message bounces back to her.

?Have a look in the group's Activity page, in the Message Activity tab. There you should see some entries containing the phrase attempted to send message - those would be instances where the message was bounced back to the member. The remainder of the text of the entry will tell you why.

One of the more common cases is Non-member [address] attempted to send...? That usually happens when a member is subscribed with one email address, but attempted to post using a different one.
?
I don¡¯t have a copy of her error message.

?It should be roughly the same as what you find in the activity log, but worded differently.
?
S?hal


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Re: #messages #messages

 

Paula
?,


Does the first choice mean that anyone on Groups.io can read the messages/posts of our group??

?Yes, anyone in the world. Including search engines such as Google, Bing? and DuckDuckGo.

That is the setting for GMF, by the way - if you log out of Groups.io you'll still be able to read the messages here.

Shal


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Group Member's Reply Bouncing

Patty Fletcher
 

¿ªÔÆÌåÓý

Hello:

I do not know if this has already been covered and I missed it or no.

But.

I have a group member who is receiving messages but when she replies to the list the message bounces back to her.

So, what should I do that I¡¯ve not done.

I don¡¯t have a copy of her error message.

If that helps let me know and I¡¯ll have her send one to me.

Thanks.

?

?

Patty L. Fletcher

Self-Published author and Owner of Tell-It-To-The-World Marketing

Email: patty.volunteer1@...

?
#messages #messages

 

In the Privacy setting, under 'Visibility' it gives several choices. One is:
"Group listed in directory; publicly viewable messages."
Another is:
"Group listed in directory; private messages"

When I tried to select the second one, I received a warning, "Are you sure you wish to make this group's archives private? Private archives cannot be reverted later."

Does the first choice mean that anyone on Groups.io can read the messages/posts of our group??

Thanks,
Paula
Re: Reply-To: in messages

 

David, Seems to me that you are acting as a message relay for your announcement-only group.? So you get an email from some other organization and then post it to your group - but you don't want any replies.

Have you looked at the Email integration feature which would allow you to create a receive-only email address that posts to your group?? You subscribe the receive-only email address to the other org's mail list and Boom! you're out of the relay business...? This would work if you want to relay all emails from the org's mail list to the group and it's okay for the group members to deal with the announcement and contact the other org without doing a reply to the announcement email.? You could put a message in the footer reminding them.

Just a thought...
Toby
Re: DKIM causing bounces

 

Jeff,

... I set up the DKIM records as they show. ... Around the end of May
all emails from groups.io started bouncing. I can send to my groups,
but I do not get the message in my inbox. All message from any group
and from anyone bounce now.
DKIM is an authentication technology (digital signature), so I would expect that setting it up in your email provider would affect the messages you send TO Groups.io, not the messages you receive FROM Groups.io.

Where can I look to try and figure out why? I don't see anything
helpful in the logs. This is the only message I see and it is on
every message. "554 5.2.3 MailPolicy violation Error delivering to
mailboxes".
I presume you're seeing this in the "Email Delivery History" of the Subscription page (or in your Members record) in one of your groups? That's where bounce-related info goes. If somewhere else, please explain.

I talked to Zoho, and they recommended setting my DKIM to "quarantine"
instead of "temporary reject". I just did that. I also white listed
groups.io. I sent a test message and it didn't bounce this time.
Ah, so your provider has controls for the disposition of incoming messages based on those message's signature.

But "temporary reject" sounds like greylisting, which shouldn't have caused a complete failure, and in particular it should have been returned to Groups.io with a 4xy not a 554 code. 5xy are codes for a "permanent" error.


I am not a fan of white listing! Any suggestions or help on where to
look wold be appreciated.
Groups.io strips off the signature you supplied when you sent your message to the group, and applies its own signature to the messages it delivers to members. This is correct and necessary because Groups.io modifies the message content (adds footers, if nothing else), invalidating your original signature. But that shouldn't matter to ZoHo.

Given that all Groups.io messages are now bouncing perhaps they are objecting to the fact that the message says that the messages are "From" you (your email domain) or some other member, but is sent to them by Groups.io.

Do you find any exceptions? Do messages from people using Yahoo Mail or AOL, for example, get through? If so that would tend to confirm the idea that the problem is a conflict in the From versus the sender.

Whitelisting may be your only solution. The real answer is for Zoho to improve their inbound processing to properly allow for message that pass through email lists, even when those lists which preserve the original From field. It sounds like they've gone in a DMARC-like direction, if so they should go all the way, including ARC processing for mailing list messages.

Shal


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Re: DKIM causing bounces

 

This should be sent to support so Mark can investigate.
Re: Reply-To: in messages

Jim Higgins
 

Received from Shal Farley at 7/9/2018 07:33 AM UTC:

David,

In Yahoo Groups, I could put a Reply-To: header in the message I sent, and when people replied, it would go to that address.
I thought I knew Y!Groups inside and out, but this is a new one on me.
I don't know if there may be some combinations of settings that prevents this from working, but it has worked for all my old Y! groups for many years.

It may be useful for those with good intentions, but it's a bad thing because it overrides the settings the Owner/Moderator thought he was making when deciding whether responses should be directed to the group or to the author being replied to. And - as one example - imagine engaging (foolishly) in a "candid" discussion about your boss and then have someone set the boss as the "Reply-to:" address.

I'm glad Groups.io inserts a "Reply-to:" header that I assume overwrites any "Reply-to:" a sender may insert.


Is there any way to get the Yahoo behaviour?

In the context of discussion groups where the Owner is given a setting to determine reply-to behavior, the Yahoo behavior is "broken." I'd hope Groups.io never considers implementing it.

Jim H
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