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Re: Members being erroneously unsubscribed
On Tue, Dec 17, 2024 at 12:13 PM, Pete Cook wrote:
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Frances
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Members being erroneously unsubscribed
Has anyone else seen this? I've had a number of members who were somehow unsubscribed through no intervention of their own, nor by any of the moderators. Yesterday it happened again. I asked the member if she had gone to her settings page on the web and she said no. Yet the activity log entry says? "name <email address> left via web."
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She received a message saying?
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You have been unsubscribed from [email protected]. You will receive no more emails from that group. If this was a mistake, you can resume your subscription within the next 7 days by clicking the following link:
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Resume Subscription
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I am mystified.
Pete |
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Re: Changed Email on Account - Lost Groups
On Mon, Dec 16, 2024 at 02:13 PM, Burton Wizeman wrote:
I now have lost all my groups that I subscribe to except for one and the Groups I started under the old email.? How can I recover my subscritptions and owenrship of groups? Burt -- Losing ownerships that were previously held under the now-abandoned email address is a known bug that .?As far as I know, it was never repaired ...only an "Important" comment placed in the docs.
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Your subscriptions should have transferred to the new address, though. Are you sure you're logged in? Did you complete the process, as Andy said?
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If the subscriptions were really lost, you should be able to re-subscribe to the same groups under the new address. Then have your co-owner make you an owner again (change the "Role" field in your subscription record). Generally speaking, I recommend doing this anyway, instead of using the "merge" or "change email" functions.
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If you didn't assign a co-owner to these groups beforehand (always a mistake), you will have to send an email to [email protected] explaining that this event left these groups ownerless and ask Mark Fletcher promote you back to owner.
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Hope this helps,
Bruce
Check out the groups.io Help Center?and?groups.io Owners Manual |
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Re: Changed Email on Account - Lost Groups
On Mon, Dec 16, 2024 at 07:13 PM, Burton Wizeman wrote:
I just changed the email on my account.? During this process it stated that the accounts would be merged.?The merge process documentation also states that you have to respond to the email confirmation that was sent to the new account. Did you do that? ?
Regards
Andy
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Re: Changed Email on Account - Lost Groups
On Mon, Dec 16, 2024 at 01:13 PM, Burton Wizeman wrote:
During this process it stated that the accounts would be merged. There are known problems when you merge accounts.? If you had actually changed your email address, things would have been fine.? The only thing you can do now is contact [email protected] to see if they'll help.? Be sure to include all the details you can.
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Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual. |
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Re: Direct add members
On Fri, Dec 13, 2024 at 03:42 PM, Cal wrote:
What happens if you don't supply any content - does the line "The following message was included by..." still appear? No, it (and the message) only appear if you have an active Invite notice.
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Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual. |
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Re: Direct add members
Hi CAL,
Here is the complete invitation email with a customized message I added. ?It flows very well. ?
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And I'm thinking maybe ¡°Information added by¡± could (should?) be ¡°added by¡± the Mod because my intro might be different than what another Goup¡¯s Mod would use - but that's not a huge deal either way, IMO.?
Hello Ken Kloeber, You have been invited by KWKloeber ¡®84 mk-I #3573 trbsfk m-25 to join the Groups.io group [email protected]. The following message was included by KWKloeber ¡®84 mk-I #3573 trbsfk m-25: ? This is the personalized message that I added.?
? If you have questions about this invitation, send them to [email protected]. To accept the invitation, please reply to this email, or you may accept the invitation on the website. This link will expire in 14 days, on 12/27/2024 at 4:59pm EST. If you are not interested, or if WeekendRProducts@... is not your email address, please ignore this email. ? Cheers, The Groups.io Team On Fri, Dec 13, 2024 at 04:42 PM, Cal wrote:
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Re: Direct add members
On Fri, Dec 13, 2024 at 12:37 PM, Greg D wrote:
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Perhaps that was the case at one time, but required content is much less. I tested today again and this is the only thing that comes before the group owner's own content:
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?You have been invited by Frances to join the Groups.io group [email protected].
The following message was included by Frances:
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Then comes your own content, formatted how you wish. Your own message, especially if you choose font size, style, colour, lines, etc., stands out well.
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Then this standardized "official" text:
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If you have questions about this invitation, send them to [email protected].
To accept the invitation, please reply to this email, or you may accept the invitation on the website. This link will expire in 14 days, on 12/27/2024 at 9:52am EST.
If you are not interested, or if yyyyyy@... is not your email address, please ignore this email.
Cheers, The Groups.io Team My only suggestion would be to exchange "The following message was included by Frances:" with something like "Here is information shared by Frances about the xxxx group".?
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Frances
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Re: Direct add members
Francis
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Here are my issues with the invitation.? All of our heads are deeply wrapped up into our Groups but (depending on the invitee audience) the invitation Email can be received with a "What the heck is this?" and it be ignored or deleted or sent to Spam.
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This is the topic on Beta if anyone wants to bump it or add thoughts to it.?
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The current Invitation Email reads: You have been invited by Display Name <Mod email address> to join the Groups.io group GroupName@groups.io? ??(It reverts to the UserName if DisplayName is blank in the Mod's Subscription profile.) Issues with the current invitation method: #1)??The Invite Page implies that there might be better acceptance success if the Invitation is personalized.? However, the Invitation email doesn't represent the invitation request in the best possible way, thus leading to "rejections."? If re-worded, invitations could easily be more conducive (although not foolproof) to being accepted.? i.e., make it more recipient-friendly rather than asking the Mod to mitigate how the canned invitation "comes across" to the recipient. #2) ?Oftentimes, a Display Name will not make sense to someone outside of the Group.? ? In my example, the invitation will read: "You have been invited by KWKloeber ¡®84 mk-I #3573 trbsfk m-25 <KWKloeber@...> to join the Groups.io group [email protected]." ?[I won't bother explaining why the DN is so long, it's irrelevant.] Therefore, this could require sending a separate email to warn an invitee that "You will receive an invitation from Display Name" that contains an email address that looks fishy (i.e., GroupName@groups.io) but is actually the name of a message Group. #3)??Unless the Mod's UserName/DisplayName is their "real name," an Invitee receiving a cold invitation might have no idea who sent it.? This leads to Invitation Emails looking phishy and being trashed/rejected. #4)? We are wrapped up in our own Groups and don't always think about appearances to folks who know nothing about our Group or G.io in general. The Invitation Email appears to be inviting the recipient to sign up for (or do who knows to do what with) an email address (i.e, [email protected]) -- it looks suspect to someone unfamiliar with how G.io names its groups.? It looks phishy and nefarious and can lead to the Invitation being trashed/rejected. #5:? The closing of the Invitation email is: Cheers, Any email using ¡°Whatever" Team sounds fishy, and is frequently seen in phishing or nefarious emails.? ?And this one looks fishy, considering that the Invitation is supposed to come from a Group Member (Mod), not from a nondescript "Groups.io Team member."? ? Therefore my:
#Suggestion 2: (provide options to make the Group more recognizable to non-member invitees) Place options (radio button choices) on the Invite Page for the Invitation Email to use either the (a) Group Name or (b) the "Group Title," if one is entered in the Group's Settings (i.e. in my example, International Catalina 30 Assn Forum.)? ? If no Group Title exists, default the Invitation to be from the Group Name (minus the "@groups.io") so that the Email does not appear nefarious.? ?For my example the revised Invitation Email would read: Ken Kloeber [optional "Real Name"]?<KWKloeber@...> has invited you to join the group International Catalina 30 Assn Forum that is hosted by by Groups.io () OR, if we had no Group Title, it would read: Ken Kloeber <KWKloeber@...> has invited you to join the group Catalina30 ["shortened" from Catalina30@...] that is hosted by Groups.io () #Suggestion 3: (be consistent)? Change the closing to: Cheers,
Cheers, Or if the RealName option is not chosen: (omit the DisplayName/UserName)? Cheers, or if the Group Title option is not chosen: Cheers, ? Yes, I realize some of the issues could be mitigated by adding the custom message, but overall it looks pfishy.? And, adding a personal message would be unnecessary if the above revisions were made.
The Invite Page could be more clear as to where the Custom Message is used in the Invitation.? By sending a trial invite to myself I figured it out. ? -Ken ?
On Thu, Dec 12, 2024 at 01:00 PM, Frances wrote:
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Re: Changing the owner that appears in the invitation message.
The invitation uses the Display Name and email address of the Mod sending the invitation. ?I presume if no Display Name is entered into the subscription, the Invitation defaults to the Mod account¡¯s UserName.?
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I have proposed a few changes to the Invitation Email. ?See the other thread.? |
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Re: Changing the owner that appears in the invitation message.
On Thu, Dec 12, 2024 at 07:34 PM, Stewart Dean wrote:
How do I change the invitation message create when I created the group so that it denotes Mary TD <tivolidrop@...> as the person sending the invitation message. It will automatically use the name/ID of the person that sends the invitation.? If she sends them, it will have her information.? She can verify this when she sends her first invite.
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Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual. |
Pete Cook
Frances
Bruce
Andy Wedge
Duane
KWKloeber