Jim . . .

On Sun, 06 Aug 2023 09:40:05 -0700, "Jim Allen" <jimp72@...> wrote:

I woke up this morning and am no longer the owner. I had to different emails as such both have been deleted.

I don't think you answered the question about whether your group had a third
owner (or even more) or not???


Donald



----------------------------------------------------
Some ham radio groups you may be interested in:
/g/ICOM /g/Ham-Antennas
/g/HamRadioHelp /g/Baofeng
/g/CHIRP

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Playing software engineer...?

Wonder if there's a race condition here?? Both of the owner's email accounts got a message at about the same time, each rejecting it as Spam.? Two different Groups.io administrative threads started working on the Spam removal receipts in parallel, each checking whether their email was the last owner, and each (seeing the other was still there) allowing the removal?? When each thread ends, their owner is gone; having two threads in parallel removed both.?

Just a thought...? no idea if this is how it actually works.

Greg

On Sun, Aug 6, 2023 at 09:55 PM, Ken N wrote:

So, he has no alternate owner to approve his reinstatement. At the start, I thought rejoining was the easy route, but needing an owner approval makes that impossible. I’m surprised the system allows a group to be left without ANY owner.

Ken, Duane suggested that he sign in with his second account. Both would not be removed.?
As Duane also wrote: ?"If those were the only 2 owners, then both of them would not have been removed. ?Groups.io will never remove the last owner. ?Have you logged in with both email addresses?"

Duane,

Jim already said:

On Aug 6, 2023, at 12:22 PM, Jim Allen <jimp72@...> wrote:

I had two separate email accounts set up for just this reason and it looks like both are gone!!!!

Jim

So, he has no alternate owner to approve his reinstatement. At the start, I thought rejoining was the easy route, but needing an owner approval makes that impossible. I’m surprised the system allows a group to be left without ANY owner.

Ken N
Oxnard, CA

On 2023-08-06 20:36, coprosowner via groups.io wrote:

A few of the 43 who did get the bounce probe told us it was in their junk folder.

Did you make sure to tell them to manually mark those as not-spam and move them to the inbox (if not done automatically)?? They need to do that otherwise other groups.io messages/notifications will end up there as well.? They may have to monitor their junk folder once a week and keep doign this, hopefully the spam filter will be eventually trained.? Whitelisting groups.io can also help with some mail services.

Cheers,
Christos

Bruce,

A few of the 43 who did get the bounce probe told us it was in their junk folder.? They acted on the email and were un-bounced.

If I appear to be obsessing it's only because like Don, this has happened in the past and has only been a few members.? No big deal. The only members involved in this recent bounce probe all have the same domain which to me is concerning since nothing has changed.? The members who have me.com, mac.com or icloud.com continue to be bounced.

I take it there's no fix and this will be a permanent thing to work around.

Sincerely,
--
---

CoProS Owner
coprosowner@...

On Sun, Aug 6, 2023 at 07:25 PM, Jim Allen wrote:

I don’t know what else to do but get assistance.

Sign in with the other account that you have as an owner.

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.

On Sun, Aug 6, 2023 at 07:25 PM, Gabe Goldberg wrote:

removed for bouncing on the same day, a day when there were no messages logged as being sent to the group

Bouncing isn't related to only your group.? They could have bounced on any group they belong to.? BTW, bouncing has nothing to do with the spam reporting.

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.

I found the email and clicked the link to be added back to the group. Nothing happened other than I got an email that said my membership is waiting for approval. Frustrating. I was in the process of adding another individual as a moderator.

I don’t know what else to do but get assistance. ? I will have to wait for it I guess.?

?

Sure. But seems striking coincidence coincidence for two people removed for bouncing on the same day, a day when there were no messages logged as being sent to the group. One of them said he gets a couple "bouncing" messages a week (!) and just immediately unbounces himself.

Clearly, neither person marked something as spam but their ISPs might have. Even though there weren't any messages that day, and the two on the day before were benign. So it's puzzling.

On Sun, Aug 6, 2023 at 05:58 PM, Gabe Goldberg wrote:

hard to see why they'd trigger an ISP's bouncing them

Bouncing can be caused by a lot of things - a connection timeout, a full email box, etc.? Not much anyone can do about that.

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.

August 1:

Email to is bouncing via system	Aug 1
Email to is bouncing via system	Aug 1

Phil immediately unbounced his messages; Jim took several days, asked whether Bouncing message was legitimate.

They're on very different ISPs

More strangeness, Messages for the list shows no activity between July 31 and August 4.

The two notes sent July 1 -- one from me -- seem unremarkable, hard to see why they'd trigger an ISP's bouncing them. Mine had link to legitimate website, the other has a small image.

-- 
Gabriel Goldberg, Computers and Publishing, Inc.    
[Personal information redacted by moderator]

On Sun, Aug 6, 2023 at 03:19 PM, Jim Allen wrote:

I had two emails pointing to this group...? I have no access to it.

Since you were removed for marking a message as spam, even though it may have been your email provider that actually did it, then it's up to you to reinstate yourself.? A message was sent to you when you were removed, so just click on the link in it.? It could be in your spam/junk folder as Christos said.? If those were the only 2 owners, then both of them would not have been removed.? Groups.io will never remove the last owner.? Have you logged in with both email addresses?

I need to talk to someone at groups.io.

There is only 1 'someone' at groups.io and he's on vacation for a few days.? You'll either need to fix it yourself, as is intended, or wait for him to get back.

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.

Duane,
I had two emails pointing to this group. Every initial post is and has been approved by the owner or moderator. All return replies are addressed to the original sender.?

this a very active group. The history has my email all over in it. ?I have no access to it. I need to talk to someone at groups.io. ?It would be an easy fix.?

help please.?

jim?

On Sun, Aug 6, 2023 at 02:23 PM, Jim Allen wrote:

So who and how do I contact anyone to correct this?? ?It looks like i was removed for marking something spam.? ?NEVER DONE THAT!

Who can actually help?

In that case, it's up to you to fix things.? If you were actually removed from the group, then there's another owner that could help you.? If the only other owner is also an email address of yours, then you may need to log in with it.

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.

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I woke up this morning and am no longer the owner.? I had to different emails as such both have been deleted.? Why?? I want my group back.

(this part posted on Group_Help)
On 2023-08-06 14:45, Jim Allen via groups.io wrote:

So who and how do I contact anyone to correct this?? ?It looks like i was removed for marking something spam.? ?NEVER DONE THAT!
Who can actually help?? I have reapplied to the group, but no one there to approve me!

You didn't told us this bit, i.e. that you received an email from groups.io stating you were "removed because of spam".? It is important to provide all info when trying to troubleshoot issues as it will help fix the problem better and faster.? Here's the pertaining info from the manual:
/helpcenter/membersmanual/1/working-with-group-messages/responding-to-a-you-have-been-removed

This doesn't mean you did it, the ISP's spam filter most likely thought one message from your group was "spammy" and marked it as spam and due to the feedback loop mechanism groups.io was notified and removed you from the group.? Alternatively, you did it but accidentally, many online email clients place the Delete and Spam/Junk button right next to each other so it's easy to click the wrong one by mistake.

In either case, find that email and click on the resubscribe link in it and your account should be reinstated, although not sure about this since said you reapplied to the group, I don't think we've run into this before.

While at it, look in your spam/junk folder (should do that once a week or so in any case) and if you find any messages from groups.io in there mark them as not spam/junk and if they don't get automatically moved to the inbox, move them there manually.? This should train the spam filter to not route groups.io messages there.? You can also whitelist groups.io, google how to do this for msn.com email.

Finally, one trick admins do is create a second admin account to use for fixing things in the case the primary admin account has problems.? When your main admin account is reinstated, create another account somewhere, maybe Gmail so it's separate from MSN, then add it to the group as a second (backup) owner.

Cheers,
Christos

Sun, 06 Aug 2023 10:11:03 -0700, "Frances" <frances@...>, wrote:

Are there other owners? Groups.io won't allow an owner to withdraw if there isn't.
What happens when you send an email to:
[email protected]
Frances

After adding my new eMail snetram@... as owner at [email protected] I
deleted the old one snetram@.... After that all my groups disappeared.
I was the only owner at [email protected] and cannot join.

I am a little disappointed as I have written twice before about this but never
saw my post here or any reply to it or got a message the moderators rejected it.

So who and how do I contact anyone to correct this?? ?It looks like i was removed for marking something spam.? ?NEVER DONE THAT!

Who can actually help?? I have reapplied to the group, but no one there to approve me!

This sucks!!

JIm Allen

I had two separate email accounts set up for just this reason and it looks like both are gone!!!!

Jim

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Hi Jim, did you have somebody else as another owner? If so, they may have accidentally removed you perhaps? You might want to reach out to that individual.