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Re: Wisdom of forcing HTML e-mails
On 2019/02/26 05:04 PM, Mark Emmer wrote:
Still, we find that naive or careless users can't distinguish between "Reply" and "Reply All" in their e-mail reader...[I apologise if this is off-topic, or if I'm repeating myself.] What do the "Reply" and "Reply All" buttons in your mail program do with GMF mails? When I right-click a message in Thunderbird, I get three options: 1. Reply to Sender Only, 2. Reply to All, and 3. Reply to List. With GMF mails, options 1 and 2 have the same effect: the mail goes to the list. When option 3, the "TO" field is empty but the rest of the e-mail remains intact (as if I would want to send it to someone else). With mails from a Google Group, however, option 1 sends the reply to the sender, option 2 sends it to both the sender and the list, and option 3 sends it to the list only. So, from a Thunderbird user's perspective, Google Groups behaves as expected and Groups.io behaves simply WRONG. Some continue to believe that Reply in their e-mail reader is a private reply, while Reply All in the reader is a way to reply to the group.This is exactly how some mailing lists that I belong to, work. So I can imagine it must be frustrating/confounding for users to discover that your (my) mailing list doesn't work like all their other mailing lists. But anyway, yes, the reason I consider forcing HTML is to ensure that there is a link in the footer with the sender's e-mail address. There does not seem to be another reasonably predictable way to tell users what the sender's e-mail address is. Samuel |
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Re: Does a potential member always receive a 'Pending Notice'?
>>Does a potential member always receive a 'Pending Notice'? No. From the system Help:Pending SubscriptionSent automatically to anyone who applies for membership in a restricted group. The notice marked "active" is the one sent; if no notice is active, none is sent. Some groups use this notice to ask a series of questions of applicants in support of their application; responses will go to the group owner address and be recorded in the member¡¯s page under "+owner messages." The way I read this, it is only sent if:
Hope this helps, |
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Re: Wisdom of forcing HTML e-mails
Mark, Still, we find that naive or careless users can't distinguish between "Reply" and "Reply All" in their e-mail reader ... Sigh.? There always will be those who don't read or can't understand the memo. ? A confounding factor is that different email interfaces make different choices about how to present reply options, depending on the header fields in the message, and what email address(es) to include in each reply option. Amazingly (to me) some interfaces don't even respect the Reply-To header field. I don't think there's an easy answer to this, and a comprehensive answer is probably a book-length effort if you try to cover the webmail interfaces of the most popular email services plus the various desktop and mobile email apps. That said, yes, some members won't stray from their preconceived notions and explore the options presented to them and the effect each has. Crossing the "how to learn how" threshold requires an investment of time and interest beyond what some are willing to make. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Wisdom of forcing HTML e-mails
Samuel, I see there is an option to force HTML e-mails.? What is the wisdom of One effect is that it means all outbound messages have the HTML footer. Which may be a way to address your concerns about the plain-text footer. Also it means
that linkification of plain-text URLs in the message body happens in a uniform way, rather than being left to the whim of each member's email interface. Another argument against it is that a message converted to HTML is bloated in size for very little real benefit. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Edit footer with template information
On Tue, Feb 26, 2019 at 08:55 AM, Samuel Murray wrote:
Are you sure?Yes. Reply-to settings affect the footer links appended to all group emails, not just digests. Of course, there is nothing to keep someone from initiating a reply in their email client and then redirecting it to the sender (or anywhere else), even if the corresponding link does not appear. Online, the "remove other reply options" checkbox actually disables those options in the editor. ? Regards, Bruce -- The system Help is your friend.??/static/help |
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Re: Edit footer with template information
On 2019/02/26 02:08 PM, Duane wrote:
On Tue, Feb 26, 2019 at 06:36 AM, Samuel Murray wrote: At the bottom of Groups.io mails (HTML only), there is a "Reply To Only if the group settings allow it.? It's possible to "Remove Other Reply Options" as one of the group settings.? If the group is set to "Reply to Group" and other options are disabled, there shouldn't be a "Reply to Sender" link included.Are you sure? The wording for that option is: * Remove Other Reply Options Removes links on the website and digest to reply options other than your selected Reply To option. It seems to indicate that the "Reply Other Reply Options" only affect digests and the web-based version of the messages. I'm talking about e-mails that are send in HTML format. Samuel |
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Re: Edit footer with template information
On Tue, Feb 26, 2019 at 06:36 AM, Samuel Murray wrote:
At the bottom of Groups.io mails (HTML only), there is a "Reply To Sender" linkOnly if the group settings allow it.? It's possible to "Remove Other Reply Options" as one of the group settings.? If the group is set to "Reply to Group" and other options are disabled, there shouldn't be a "Reply to Sender" link included.? Because of all the possibilities for some of the settings, it's difficult to make a Wiki page that covers everything, though we do try, /g/GroupManagersForum/wiki/Footers BTW, I got rid of YG! over 5 years ago, so know (or care) very little about them now. ;>) Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
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Re: Edit footer with template information
On 2019/02/26 01:09 PM, Duane wrote:
On Tue, Feb 26, 2019 at 05:53 AM, Samuel Murray wrote: In Yahoogroups, the sender's e-mail address is included at the That's the receiver's address, not the sender's.1. At the bottom of Yahoogroups mails, you get this: ------------------------------------ Posted by: Name Surname <namesurname@...> ------------------------------------ ...and that is the e-mail address of the sender. So it's very easy in Yahoogroups to explain to everyone (regardless of which e-mail program they use) how to find the sender's e-mail address. 2. At the bottom of Groups.io mails (HTML only), there is a "Reply To Sender" link, which contains the sender's e-mail address. Telling users to right-click the link is somewhat less simple (and I have no idea if all e-mail programs support right-clicking links), but at least the e-mail address is in a predictable location. The sender's email address may be in the From: and/or Reply-to: section of the header, depending on group settings.Yeah, different e-mail programs display this information in different ways and different places, so there is no sure way to tell a non-geek user where he can find that information. Samuel |
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Re: Edit footer with template information
On Tue, Feb 26, 2019 at 05:53 AM, Samuel Murray wrote:
In Yahoogroups, the sender's e-mail address is included at the bottom of each message. At Groups.io, it is there in HTML format but not in plain text format.That's the receiver's address, not the sender's.? It's there as a reminder of which email address is used to subscribe to that particular group and as an aid to unsubscribing.? The sender's email address may be in the From: and/or Reply-to: section of the header, depending on group settings. Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
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Edit footer with template information
Hello everyone
I've noticed that the plaintext footer contains less information than the HTML footer. While I wished that all information that is present in the HTML footer were also present in the plaintext footer, today I'm most concerned about the sender's e-mail address. Is there a way to include the sender's e-mail address in the footer using e.g. something like [sender]? I would like to encourage my members to write thank-you messages directly to the sender, but for that to work I would need to give simple instructions on how to figure out what the sender's e-mail address is. Different e-mail programs work differently. In Yahoogroups, the sender's e-mail address is included at the bottom of each message. At Groups.io, it is there in HTML format but not in plain text format. So, is there a way to get the sender's e-mail address in the footer? Thanks Samuel |
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Re: Show all members in directory, but do not show member list
On Tue, Feb 26, 2019 at 06:49 AM, Samuel Murray wrote:
but if their real names will be shown next to their e-mail addresses,Their email addresses do not show next to their names in the directory. The membership list shows names and email addresses and access to that is one of the options when someone is made a moderator. The directory can be a convenient method of allowing one group member contact another without knowing the receivers email address (the sender's address is revealed to the receiver) but as previously stated, a member has to volunteer to appear in the directory by updating their profile by going to Account > Identity > Profile Privacy. Some people like to have a profile picture so perhaps you could encourage people to upload one and mention that in order for other members to see it, they need to update the privacy setting. Andy |
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Re: "Claimed by" tag added to pending post
Bruce, Yes, Moderators can edit the subject line, message body, and remove attachments of a message in Pending status. When done, you need to click on the "Save and Approve" button. Or, just Save if you want to look at it again before deciding to approve it. ? Once you begin to edit someone's message in moderation, you have claimed it, and no other Moderator can open it. Untrue. No one can approve or reject a claimed pending message by email, but working on the web the claim only gives other moderators a warning - it doesn't actually prevent other moderators from "jumping your claim". This is why it is unnecessary to have a way to remove the claim - if you become unable to ultimately approve or delete/reject the pending message, another moderator can step in and do it for you. Hopefully that's an infrequent occurrence. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Option to not be told that message was already approved?
Lena, Accepting and sending back can cause backscatter ... That's why I frame it as a notification, not a response. That is, the notice would be generated to my account address, not to an address received by email. Mitigations include: 1) The spam source would need to have the correct accept address for a recent message. By construction those aren't easily forged or happened upon. For example, to approve your message I would have replied to: A moderator's Windows can be infected with an email address harvesting trojan, harvested email addresses (including approval addresses) are then spammed. In "From" spammers put random email addresses from the same spamming lists. 2)
The approval address includes my Groups.io user number (129), so any mismatch between my account address and the header From address could be used to suppress the notifiction, or reject (or drop) the approval message altogether. 3) If that last number is a UUID the address could be made single-use - a malcontent would only be able to "spam" me once by forging my address on a given approval reply. Shal
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Samuel Murray
Bruce
Shal Farley
Duane
Andy Wedge