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Re: Wisdom of forcing HTML e-mails


 

Mark,


Still, we find that naive or careless users can't distinguish between "Reply" and "Reply All" in their e-mail reader ... Sigh.? There always will be those who don't read or can't understand the memo.
?
A confounding factor is that different email interfaces make different choices about how to present reply options, depending on the header fields in the message, and what email address(es) to include in each reply option. Amazingly (to me) some interfaces don't even respect the Reply-To header field.

I don't think there's an easy answer to this, and a comprehensive answer is probably a book-length effort if you try to cover the webmail interfaces of the most popular email services plus the various desktop and mobile email apps.

That said, yes, some members won't stray from their preconceived notions and explore the options presented to them and the effect each has. Crossing the "how to learn how" threshold requires an investment of time and interest beyond what some are willing to make.

Shal

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