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Re: Group messages being blocked to @cox.net addresses

 

Our group is a recent migration from Yahoo! Three members use Cox.net as their ISP. One of them is active in the group and reported two days ago that he was unable to receive the login verification email in 'real time', ie. within the timeout period. They are showing up about 24 hours later. He needs to set his password and to be able to log into the site and set his profile, etc. Note that he is getting the regular emails, Just not the item that is a Noreply type of email.

This leads me to think that the problem is on Cox.net's side and that they are holding the email for anti-spam verification or similar. He tells me that they are uncooperative and telling him its the forum server's issue.

In any event, does anyone know if? there is a work-around where I can set a password for him, so he can have full access?

Thanks,

Bart
Re: Mysterious Email Problem

 

Something else I'm noticing is I am getting emails through my Outlook program from GMF and others, but not any from GMF on this thread "Mysterious Email Problem."

Don
Re: Moderated first message (MF)

 

It has the date of the date received and not when it was first sent.? I honestly don't see what difference
that makes anyway.? Thanks for the suggestion of support.

Mike
Re: Moderated first message (MF)

 

On Mon, Oct 29, 2018 at 02:54 PM, <Mike@...> wrote:
While the concept of moderate the first message of every topic this person starts, in practice I'm being asked
every day to approve the same message that has already been approved and posted.
If it has the same time stamp and is truly the same message, you should report it to [email protected]?? Since this is a 'new' feature, there may be a few bugs that have slipped in.

Duane
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Moderated first message (MF)

 

While the concept of moderate the first message of every topic this person starts, in practice I'm being asked
every day to approve the same message that has already been approved and posted.

The only way I've been able to stop this is to go to the Web page and delete the message.? I have since
changed all MF members (about 6) back to M (moderated) where once a message is approved, I never
have to deal with it again, until the next post.

Any help is appreciated.

Mike
Re: Under-quoting (was: Attachment storage question)

 

On Oct 29, 2018, at 12:10 AM, Shal Farley <shals2nd@...> wrote:

Bruce wrote:
As far as an editor tool goes, if you train people to click on the
quote button in the message editor (bubble to the left of the Formats
pull-down on the menu bar), it will give the effect you want.
The other option is to select the part of the message you want quoted before clicking Reply. Refer your members to this help:
/g/GroupManagersForum/wiki/Message-composition-tips-and-tricks
Thank you. I think that works best, even though a bit counter intuitive ¡ª highlighting part of a separate message before replying to it in another message!

Thanks,
Sharon
Re: Automatic logout 30-days after login

 

This thread should be put to bed with no change to the site.
Groups.io allows users to access the web site up to 30 days without logging in, after which they must re-authenticate to prove they are who they say they are.?
This is a security feature because:
  • cookies are used to store the authentication token,
  • cookies can be hijacked and thus allowing a non-member to access the site,
  • computers can be stolen/sold with cookies stored which could allow a non-member to access the site,
  • requiring re-authentication limits the time window for this risk to 30 days.
Asking a user to re-authenticate has?nothing to do with their subscription to any groups, only their access to the web site.? The 30 day window is a generous time frame,?
Toby
Re: Automatic logout 30-days after login

 

On Mon, Oct 29, 2018 at 03:42 PM, Jim Higgins wrote:
If that were the case, only folks who don't visit at all for 30 days would be prone to thinking they'd been dropped as subscribers.
I propose to ignore the small voice that is telling me that I am going to waste my time typing this, but here goes anyway...

Can you please clarify whether it is you or some of your members who think that being automatically logged out by virtue of a 30 - day cookie expiring is one and the same thing as being dropped as subscribers. In the absence of information to the contrary I shall take "dropped as subscribers" to mean unsubscribed for marking a message as spam. At the risk of stating the obvious the two scenarios are not one and the same thing. ?

Now if it is (some of) your members who think that they are synonymous then you as an Owner or Moderator are under an obligation to inform them of the difference between the two situations. If, however, it is you who believes the two situations to be the same thing then you yourself have a duty to do some research in the various "help" sections to find out what the difference between the two actually is, and having done that, pass the information on to your members. IIRC the two concepts have been mentioned in the same breath by you before, and I simply cannot work out for myself whether you think the are one and the same thing or not.

It is worth mentioning that even if you got your way over non - expiring cookies, the possibility of a member being unsubscribed for marking a message as spam would still arise with no greater or lesser probability than exists now. Similarly members might find their email deliveries from Groups.io being suspended because their Mail Service Provider is "bouncing" incoming emails; again that is not the same thing as being unsubscribed from Groups.io.

It is essential that any departure from "expected system behaviour" is very carefully described; if it isn't then questions posed on the basis of an incomplete or loosely worded account of the situation are likely to attract answers that answer a problem that is different to that which actually exists.

Chris
Re: Automatic logout 30-days after login

Jim Higgins
 

Received from Gerald Boutin at 10/28/2018 04:15 AM UTC:
?
On Sat, Oct 27, 2018 at 04:31 PM, Jim Higgins wrote:
30 days would be a lot more convenient (and a lot more "normal" vs other
sites) if the login cookie were renewed for 30 days each time I logged in.

If that were the case, only folks who don't log in at all for 30 days would be
prone to thinking they'd been dropped as subscribers.


Jim,

The cookie DOES renew each time you log in. Logging in means entering your account and password. Is there some reason you can't / don't do that?


Oy veh! I need to remember not to say "Log in" and instead say "visit the Gio site." This is the only place I've ever found the definition of log in to be restricted to the manual entry of a password... in my world it also includes admission via a stored cookie. Also in my world I'm not "logged in" unless I'm engaged in an active session with the site. It makes no sense to me to say I'm still "logged in" if I haven't visited the site in a week.

That said... in the spirit of "when in Rome..." let me try again and see if I get a different response... and hope I can get used to this definition for the future...

30 days would be a lot more convenient (and a lot more "normal" vs other sites) if the stored cookie were renewed for 30 days each time I visit the Gio site.

If that were the case, only folks who don't visit at all for 30 days would be prone to thinking they'd been dropped as subscribers.

Jim H
Re: Mysterious Email Problem

 

On Mon, Oct 29, 2018 at 01:15 AM, Shal Farley wrote:
is your Message Selection set to "All Messages"?
Shal,

Yes.

Regarding Greylisting, I did send a test message to myself using the Group Owner email link on my home page, and it arrived hours later. I sent two more after that, and so far I haven't received them.

"does it indicate any recent Successful or Unsuccessful Attempts?" Most Recent Unsuccessful Attempt -?No email deliveries

For?Most Recent Successful Delivery?it says:
MessagePost To SubscriberDeliveredOct 28Response2.0.0 GzgZgPPKNk7oUGzgcgX5vH mail accepted for deliveryDon
Re: Mysterious Email Problem

 

One more piece of information might be useful to solve this puzzle.

Is this an Outlook.com account, an ISP account that you read at
Outlook.com, or an ISP account you receive in the email client that's
in MS Office called Outlook?

Many use Outlook to refer to both the program and the webmail service,
and they are not the same. If you're using your ISP email account and
reading it in the Outlook program that comes with Office, or even
having Outlook.com (the Webmail account) retrieve your ISP email, the
problem might be with your ISP's spam filter, not any in Outlook (the
program) or Outlook.com.

Addressing the ISP's spam filter for your account might require some
digging on your part to find out how to make changes to it or might
need a support call. I set my ISP spam filter to send me what it
thinks is spam but to mark it as spam in the subject line. Usually it
is spam but before I did that, I was not receiving some emails that
weren't spam because the ISP's filter though it was.

Donald

On Mon, 29 Oct 2018 01:13:33 -0700, "Shal Farley" <shals2nd@...>
wrote:


If none of these turn up any new clues then I think I'm stumped.

Join the Icom group, a general Icom discussion group on Groups.io:
/g/ICOM (just launched)
Re: #issue with #transfer of #yahoo group #issue #transfer #yahoo

 

Hi Duane and thanks for your answer.

I've tried with lower case as well, but nothing.

I know for sure that another Italian group was transferred correctly.

I see that another user had the same issue and it was a bug.

I'll wait for the support reply.

Thanks again,

Francesco
Re: Limit on Direct Add

 

Stephanie,

I am moving my group from Yahoo groups and tried the migration feature
which in one and a half months never took place.
Have you been able to resolve this problem? Transfers are supposed to generally take less than a week.

There are a lot of tips at this page:
/g/GroupManagersForum/wiki/Transfer-from-Yahoo-Groups

The key, as Duane mentioned, is to look at the In Process page to check the status of your transfer. If you made it through Steps 0 and 1 then chances are that there's a note at the top of the In Process page telling you what happened or what to do next.
/yahootransfer

So I paid the $9 subscription fee so that I could Direct Add and now
it won't let me do it as I have 250 names to add.
As Duane mentioned, the limit is only a delay for approval by Groups.io (an anti-spammer measure). If you go ahead and submit all 250 they'll be approved in one go.

Shal


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Re: Mysterious Email Problem

 

Don,

I am subscribed to the group at that outlook address, ...
I am in the Members list under Moderators with the correct email
address, ...
and I see it in the upper right corner of the page ...
Under Email Delivery I'm set to Individual Messages.
That takes care of almost everything on the Groups.io side. One more:

In the Subscription page, in the Advanced Preferences drop-down, is your Message Selection set to "All Messages"?

Today I was receiving emails from the GMF up until about 11:00 AM PST,
but not the one I sent asking about this mysterious problem at 6:48 PM
PST, and I have not received any more emails from GMF since then.

On the the Subscription page under Email Delivery History it shows no
bounces.
... No Group.io messages in the Spam folder.
Taken together these may be a sign of greylisting, or otherwise deferred delivery. If the missing messages do eventually arrive that would be a further sign. On the other hand, delayed as long as 10/21 until now seems absurd, so while greylisting may fit what you've described for GMF, it doesn't fit what you've described for your group.


In your Subscription page for your group, on the Email Delivery History page, does it indicate any recent Successful or Unsuccessful Attempts? How about for GMF? What are the responses, if any?


You can also check the Recent Bounces page available through your Account page to get an overview of delivery from all of your group subscriptions, but I don't expect that to tell us anything new.

If none of these turn up any new clues then I think I'm stumped.

Shal


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Re: Mysterious Email Problem

 

Shal,

I'm sorry I didn't give enough information, but I'll try now.
The first thing I'll tell you is I'm replying to you through the GMF group, and not by replying to an email sent to me on my Outlook, because I never received one.

I am?subscribed to the group at that outlook address, and I'm the owner and moderator. I am in the Members list under Moderators with the correct email address, and I see it in the upper right corner of the page to the left of Help.

Under?Email Delivery I'm set to?Individual Messages.

"Is your outlook address rejecting all group messages?" Today I was receiving emails from the GMF up until about 11:00 AM PST, but not the one I sent asking about this mysterious problem at 6:48 PM PST, and I have not received any more emails from GMF since then.

On the?the Subscription page under Email Delivery History it shows no bounces.

"Is your outlook account delivering all group messages to your spam folder?" No Group.io messages in the Spam folder.

Don
Re: Under-quoting (was: Attachment storage question)

 

Sharon,

... I discovered that these are coming from people who read and reply
online.

People are accustomed to the message being added below their comment.
They don¡¯t write messages that make sense independently. They have to
paste the message into their reply.
Bruce wrote:
As far as an editor tool goes, if you train people to click on the
quote button in the message editor (bubble to the left of the Formats
pull-down on the menu bar), it will give the effect you want.
The other option is to select the part of the message you want quoted before clicking Reply. Refer your members to this help:
/g/GroupManagersForum/wiki/Message-composition-tips-and-tricks

Shal


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Re: Automatic logout 30-days after login

 

Norman,

Easier would be a longer lasting cookie.
I'm not so sure about that. If it is very infrequent then it will be unexpected and unfamiliar each time. A monthly interval might be more routine and familiar, after a time.

Or forcing a password creation.
That idea was discussed, but there was a lot of push-back from people who objected to having an "account creation" step in the group join flow. Granted much of that was abhorrence for all the rigamarole that account creation entailed at Yahoo Groups, but the question remains: how would forcing password creation make anything simpler than it is now?

It would also be safer not to offer the potential to login with you
Google it Facebook accounts.
The user must enable the social logins in their groups.io account before they can be used - they are disabled by default.

The present requirements for logging in seem arbitrary, without
hearing directly from Mark, instead of making assumptions as to why it
is being handled this way.
As has been mentioned, you won't hear from Mark here.

But you can go through old messages (starting four years ago) in the beta group if you want to see what Mark had to say. "posterid:3 flow" is a good search term (posterid:3 is Mark).


Shal


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Re: Mysterious Email Problem

 

Don

I do not get any emails from members of the group posting to the group
on my Outlook, but I can see the messages posted to the group when I
check group Messages.
Since you gave us so few clues, there are several "is it plugged in" things to check:

Are you subscribed to the group at that outlook address?

If you're logged in to the group, hover over your name (or click on it) in the upper right corner to see if it is the outlook address or a different one you used to log in. If you moderate or own the group, search the Members list to see if that outlook address has a subscription.

Is your outlook address subscription set to receive messages from that group?

This will be shown in the Members list as a mod or owner (above), or on the Subscription page for the group if you're logged in at the outlook address. Check to see whether you are subscription Email Delivery is set to receive Individual, Digest, or Summary.

Is your outlook address rejecting all group messages?

On the Subscription page click the Email Delivery History tab and look at the Recent Bounces list. That should have Reasons given by Outlook for rejecting the messages. Of course, if this is the answer you should already know from seeing a B (blue or red) badge after your outlook address in the Members list, or from a red banner on every page when logged in with your outlook address.

Is your outlook account delivering all group messages to your spam folder?

Look within the outlook user interface for the Spam (or "Junk") folder and see if group messages have been delivered there instead of your Inbox.

Shal


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Re: Groups.io site updates #changelog

 

Jim wrote:

But if my new car kills the engine every 30 days until I contact the
dealer for a link to restart it, that's another matter. ;-)
I've split this conversation out into its own topic:

"Automatic logout 30-days after login"
/g/GroupManagersForum/topic/27769196

Shal


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Mysterious Email Problem

 

¿ªÔÆÌåÓý

This problem started happening on October 21.

?

I can send emails to my group from my Outlook, and see they were posted to the group when checking group Messages, but I do not get a copy of the emails sent back to me.

I do not get any emails from members of the group posting to the group on my Outlook, but I can see the messages posted to the group when I check group Messages.

?

Any ideas?

?

Don
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