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Re: invitation

 
Edited

On Wed, Oct 17, 2018 at 10:04 PM, Paul Hesson wrote:
invitation shows sent but not accepted but is a member
I've encountered anomalies like this in the Sent Invitations summary, too.

I believe it?will only show Accepted if the subscriber actually clicked on the link in the invitation email. If he got into the group in some other fashion (e.g. Moderator accepted a join request, or the subscriber was Direct Added) the invitation just remains in limbo. The best way to check on things like this may be the activity log.

Hope this helps,
Bruce?
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Re: Resend "Confirm" message

 

Charlie,

I have observed that the system behaves differently depending on how a
subscription request is submitted.
This is by design, and as Bruce stated has been hashed out in beta ages ago.

Can anyone explain why the "subscription via web" and the
"subscription via email" processes are so different?
The argument for making the web joiner visible to the group moderators early in the process is so that the mods can help him/her complete his/her subscription if necessary. It is only if the web joiner does not promptly confirms his/her email address that the group mods are likely to see him/her in the NC state.

Why that didn't happen for the email case I believe was out of a concern that the +subscribe command is more likely to be flooded by spambots and other spurious sources than the web form is.

So perhaps the bottom line is that the two flows are different because the web form is more trusted to be operated by a human (who may need assistance) than the email command.

Shal


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Re: Managing main group

 

Spencer,

I setup the main group for announcements only, but it seems that no
one is getting anything that is posted there by the moderator or
owner.
These are messages that do appear in the primary group's Messages page, correct?

If so, they should have been forwarded to the members, subject to each member's subscription setting. It is technically possible for you to have Direct Add'd them with their email delivery specified as "no email", and it is technically possible that they all changed their subscription to "no email". But neither seems likely.

If not, are they awaiting approval in the Pending Messages list? The moderation controls for the group work independently of the Announcements Only setting.

Did you receive one of those messages in your email? Do you have a second email set up as an ordinary member, or know a member you can contact off-list to verify whether or not an announcement was received?

Another thing to look at is the Reply To setting in the primary group. Since it is Announcements only you probably want replies to go to the group's +owner address rather than to the group (where they would be rejected if from a member).

obvious in the settings. There is a subgroup called GeneralDiscussion
that is unmoderated and that seems to work fine, so I know the members
were added.
Your primary evidence that the members were added would be the Members lists, of both the primary and the subgroup.

Those lists have a column for the member's Email Delivery setting, which normally would be mostly Single, but some members may have selected Digest or something else. Unless you selected something other than Individual in the Default Sub Settings tab of the primary group's Settings page before the members were Direct Added.

Shal


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Re: Managing main group

 

I setup the main group for announcements only, but it seems that no one is getting anything that is posted there by the moderator or owner.? All of the members were added via DirectAdd, and I don;t see anything obvious in the settings.? There is a subgroup called GeneralDiscussion that is unmoderated and that seems to work fine, so I know the members were added.? Help!
invitation

Paul Hesson
 

invitation shows sent but not accepted but is a member
Re: Resend "Confirm" message

Charlie at Duke
 

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Bruce, thank you for the very quick reply and the reference to a previous discussion.? Alas, I'm afraid it does not address the logic (or wisdom) behind presenting the group owner with a subscription request from an unconfirmed user.? That, and the receipt of multiple "confirm" messages is confusing as all get out to owner and subscriber alike.

As to "subscription via email" -- I know that the subscriber "owns" that address because they have completed the confirmation process by the time I get notice of their group subscription request.? I don't understand why the "subscription via web" process couldn't work the same way.

One possible solution would be to replace the "Apply for Membership" web function with a "mailto" link.? Not very elegant, but from the owner's perspective things would then work the same way regardless of whether the subscriber already had a confirmed Groups.io account.? Perhaps this could be a group configuration option.

?????????????????????? -- Charlie


On 10/17/18 8:31 PM, Bruce Bowman wrote:

On Wed, Oct 17, 2018 at 08:06 PM, Charlie at Duke wrote:
Can anyone explain why the "subscription via web" and the "subscription via email" processes are so different?? What am I missing??
Charlie --?

This whole process is a big can of worms, and it occasionally gets rehashed in beta. I believe the main difference, though, is that a "subscription via email," you already know that the person who sent the email "owns" that address and wants to subscribe because, well, you just got an email to that effect from them. In the "subscription via web," if it's a new account (i.e.: someone who is not logged in), anybody could be putting that email address in the box. In such a case we need to do more than just verify that GIO mail of any kind can be delivered there -- the usual purpose of the confirmation message -- we also have to confirm that the person who received it?wants?to receive emails from that group.

The whole process is further complicated by the group's Spam Control settings minimum of one, but several could be used) and whether the email address is already "known" to groups.io (i.e.: has a GIO "account"). Throw all these things together and there are quite a lot of permutations.

The latest word on this we have directly from Mark (GIO owner) can be found at?? I don't know if it's comprehensive enough to address all your concerns, but I suspect he's thought all this through better than most of us...certainly better than I have.

Hope this helps,
Bruce
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Re: Resend "Confirm" message

Jim Higgins
 

Received from Bruce Bowman at 10/18/2018 12:31 AM UTC:

On Wed, Oct 17, 2018 at 08:06 PM, Charlie at Duke wrote:
Can anyone explain why the "subscription via web" and the "subscription via email" processes are so different? What am I missing?
The latest word on this we have directly from Mark (GIO owner) can be found at I don't know if it's comprehensive enough to address all your concerns, but I suspect he's thought all this through better than most of us...certainly better than I have.

And yet we wind up with members fully subscribed - able to post - with "NC" flag indicating their email address isn't confirmed. And that's in groups requiring Owner approval.

I shouldn't have to visit the Gio site to see if a pending subscriber for whom I've just received a notification to approve has had his email address confirmed.

I shouldn't even be getting a notification to approve a subscriber whose email address hasn't been confirmed!

Jim H
Re: Resend "Confirm" message

Jim Higgins
 

Received from Charlie at Duke at 10/18/2018 12:00 AM UTC:

Subscription via web: The process is quite different...

Bottom line: It seems to me that the subscription process should work the same regardless of how the request was initiated, and that an unconfirmed subscriber should never be placed on the pending approval list. That would obviate the need for the "NC" tag.

Can anyone explain why the "subscription via web" and the "subscription via email" processes are so different? What am I missing?

I don't think you're missing anything. Subscription via web should be handled exactly the same as via email. It's equally important to confirm the email address is deliverable and actually belongs to the person who asked to be subscribed when subscription is via web as via email. Maybe more important when via web because someone subscribing via web can easily enter an email address that doesn't belong to him.

It seems like a bug to me that they aren't the same... tho different confirmation message wording suggests it's deliberate.

Jim H
Re: Resend "Confirm" message

 

On Wed, Oct 17, 2018 at 08:06 PM, Charlie at Duke wrote:
Can anyone explain why the "subscription via web" and the "subscription via email" processes are so different?? What am I missing??
Charlie --?

This whole process is a big can of worms, and it occasionally gets rehashed in beta. I believe the main difference, though, is that a "subscription via email," you already know that the person who sent the email "owns" that address and wants to subscribe because, well, you just got an email to that effect from them. In the "subscription via web," if it's a new account (i.e.: someone who is not logged in), anybody could be putting that email address in the box. In such a case we need to do more than just verify that GIO mail of any kind can be delivered there -- the usual purpose of the confirmation message -- we also have to confirm that the person who received it?wants?to receive emails from that group.

The whole process is further complicated by the group's Spam Control settings minimum of one, but several could be used) and whether the email address is already "known" to groups.io (i.e.: has a GIO "account"). Throw all these things together and there are quite a lot of permutations.

The latest word on this we have directly from Mark (GIO owner) can be found at?? I don't know if it's comprehensive enough to address all your concerns, but I suspect he's thought all this through better than most of us...certainly better than I have.

Hope this helps,
Bruce
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Re: Resend "Confirm" message

Charlie at Duke
 

¿ªÔÆÌåÓý

Thanks for the suggestion, I did post a suggestion to the beta list.

On further reflection however, I think it's problematic for a "not confirmed" subscriber to appear in the pending approval list in the first place.? I never saw this with Yahoo.? Granted, joining Groups.io and subscribing to a group are essentially separate processes.? Even so, there is clearly a design feature here that I don't yet understand.

I have observed that the system behaves differently depending on how a subscription request is submitted. The following is all assuming that the subscriber does not already have an established/confirmed Groups.io account, as is often the case.? Also note that my group requires moderator approval of new subscribers, and that the group makes use of the "pending subscription" notice feature (a big time saver).

Subscription via email: If a subscriber sends an email to [listname][email protected] they get a straightforward "reply to confirm" return message.? At this initial point the group owner is blissfully unawares.? Only after the subscriber replies (confirming their Groups.io account) is when the system 1) puts the subscriber on the group's pending approval list (with no "NC" tag, of course); 2) sends the "pending subscription" notice to the subscriber; and 3) sends the owner a notice that a new subscriber is awaiting their approval.? This is all logical and straightforward; no problems.

Subscription via web: The process is quite different when a subscriber selects the "apply for membership" button on the group's web page, then enters their email address when prompted.? It is at this initial point that the system 1) places the subscriber on the group's pending approval list (with the "NC" tag); 2) sends both the "pending subscription" notice and the "request for confirmation" messages to the subscriber; and 3) sends the owner a notice that a new subscriber is awaiting their approval.? Again, this all happens before the subscriber confirms their Groups.io account.? It's a situation with great potential for confusion for both subscriber and owner.

As a further complication, the content of the "request for confirmation" message is also different from the first case.? I found it to be repetitive and confusing, especially coming on the heels of the "pending subscription" notice.? This is perhaps a separate issue that can be set aside for the moment.

Bottom line: It seems to me that the subscription process should work the same regardless of how the request was initiated, and that an unconfirmed subscriber should never be placed on the pending approval list.? That would obviate the need for the "NC" tag.

Can anyone explain why the "subscription via web" and the "subscription via email" processes are so different?? What am I missing??

Thanks.

?????????????? -- Charlie

On 10/14/18 1:32 PM, Duane wrote:

On Sun, Oct 14, 2018 at 12:11 PM, Charlie at Duke wrote:
I had expected it to be on the "Actions" list on the pending members page.
You could suggest this on , the official suggestion box for the site.? I'm thinking that it's not on the pending member page because it's of no serious consequence unless they've become a member, but adding it to the Action list does make sense.

Duane

Re: Batch Update Moderators #moderation #howto

 

On Wed, Oct 17, 2018 at 03:24 PM, Gi wrote:
Is there any way to request this feature as an update? I have a number of moderators for my group and its subgroups, and it'd be awesome to do it in a batch.?
The official "suggestion box" for groups.io is the beta group at??.

This sounds easy to implement but I suspect it could be a challenge. If you choose to make the suggestion be sure to clearly state what you want the user interface to look like and how you expect it to work.

Regards,
Bruce?
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Re: photo deletion

 

On Wed, Oct 17, 2018 at 05:06 PM, Kathleen Taormina wrote:
is there a quick way to delete a bunch of photos at once rather than one at a time?
Don is correct...there is no bulk photo deletion option, although the feature has often been requested.

Details on how to "efficiently" delete files and photos can be found at?/g/GroupManagersForum/wiki/Deleting%20attachments,%20files%20and%20photos?.?

Regards,
Bruce
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Re: Problem with uploading Files

 

On Wed, Oct 17, 2018 at 06:58 PM, Anita Myers wrote:
?I can select the ¡°Upload File¡± in the other IO groups that I belong to, but I can¡¯t do it on my own group. ?If I run my curser over the tab, I get an O with a slash through it, and the tab is faint in color, meaning that it won¡¯t respond. ?I am going to try eliminating some of the files on that site. ?It may be that we are near capacity in storage space. ?It¡¯s either that or I have something wrong in my settings. ?
It does sound like you are out of storage space. You might want to check out the wiki entry at?/g/GroupManagersForum/wiki/Managing-Attachments%2C-Files-and-Photos?before proceeding further. It provides information on how to find out how much space is being used and what to do about it. If you have any further questions we will still be here to assist!

Regards,
Bruce?
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Problem with uploading Files

 

¿ªÔÆÌåÓý

Thank you for your answer, Bruce. ?I can select the ¡°Upload File¡± in the other IO groups that I belong to, but I can¡¯t do it on my own group. ?If I run my curser over the tab, I get an O with a slash through it, and the tab is faint in color, meaning that it won¡¯t respond. ?I am going to try eliminating some of the files on that site. ?It may be that we are near capacity in storage space. ?It¡¯s either that or I have something wrong in my settings. ?

~Anita

On Oct 17, 2018, at 4:14 PM, Bruce Bowman <bruce.bowman@...> wrote:

On Wed, Oct 17, 2018 at 04:07 PM, Tammi McKinley, CPM wrote:
It won¡¯t give me the full calendar to pick the date. I see a table with months listed across it. I click on October and no days.

On chrome and mobile. Has something changed?
The table of months on the home page is just for quick access to that month's messages in the message archive. Click on "Calendar" on the left-side menu to actually access the calendar. At upper right in the Calendar are buttons to list by Month|Week|Day|List. Be sure to select your preferred view.

If the left-side menu item is missing, such that you can't get to the Calendar at all, you're probably logged out. Look for a "Log In" button at upper right (on the blue menu bar) and click on it to re-login. You need to do this every 30 days, or whenever you delete your browser cookies.

If this still doesn't help you, please get back with us with more details as to the symptoms.

Regards,
Bruce?
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Re: spectrum and groups.io.

 

On Wed, Oct 17, 2018 at 05:17 PM, Mike Capelle wrote:
as an owner of severla groups, i am having issues with mspectrum.
every now and then i get the message that i am bouncing, and i have to click the link to unbounce.
also, a major annoyance is my messages are sometimes days old.
i know my box is nto bouncing, anyone els ehaving issues with spectrum?
Mike:

Groups.io determines account status (normal/bouncing/bounced) by email address, not by group. You will find your account bounce history at?/account?page=bounces??Whenever I do this, I'm surprised to find how many emails my ISP has filtered out; and my mail domain is supposed to be one of the "good" ones. Good thing I read most of my messages online.

In any event, there are been several reports here in GMF of spectrum/roadrunner throttling back on groups.io email delivery with a series of 400-level bounces. They don't seem to understand that receiving lots of mail from this IP address is to be expected for the kind of service that groups.io provides.?All told, while what you're experiencing is annoying, it does not seem to be unusual. And the typical, flippant answer to the problem is to find a better provider (like mine? not sure about that.)

I hope this helps, but it probably doesn't.

Regards,
Bruce?
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spectrum and groups.io.

Mike Capelle
 

Hello managers and owners.
as an owner of severla groups, i am having issues with mspectrum.
every now and then i get the message that i am bouncing, and i have to click the link to unbounce.
also, a major annoyance is my messages are sometimes days old.
i know my box is nto bouncing, anyone els ehaving issues with spectrum?
Re: photo deletion

 

¿ªÔÆÌåÓý

Not yet, as far as I know.

?

Don

?

From: [email protected] <[email protected]> On Behalf Of Kathleen Taormina
Sent: Wednesday, October 17, 2018 1:58 PM
To: [email protected]
Subject: [GMF] photo deletion

?

is there a quick way to delete a bunch of photos at once rather than one at a time?

photo deletion

 

is there a quick way to delete a bunch of photos at once rather than one at a time?
Re: staying logged in to Groups.IO

 

On Wed, Oct 17, 2018 at 04:31 PM, ray_r.rm wrote:
I may have started this discussion about a week ago.
Now I know how to change my password so it is easier to get logged on again.
A few days after I logged back on, I noticed that my only Yahoo group that has pictures attached now and then,
was not allowing me to see them.
A day or two later after Groups.io was good again, I noticed that that Yahoo Group once again allowing me to see the occasional attached pics.

So now I suspect a connection between Yahoo and Groups.io.
Maybe a coincidence?
I suspect this was a coincidence. Various parts of Y!G seem to come and go at random these days.

Another part of the mystery is that before I was logged off, I had changed the banner photo on a Groups.io group.
Meaning I had visited the main page.
Normally, I read the group mail via my e-mail, and I suspect many of the subscribers do as well.

After changing the banner photo, I sent a special notice to the group members to visit the home page now and than to see the new pic.I would like to tell them that by doing so, they stay logged in, but that is uncertain.
Logging in starts the 30-day clock on the browser cookie. If they delete the cookie, they will find themselves logged out. If the cookie expires, they will also find themselves logged out. How many times they visit the site in the interim does not matter.

I do realize that this can be disconcerting, especially to those accustomed to being logged out for "inactivity." One time, I was in the middle of composing a message; I hit the "send" button and mysteriously found myself on the home page. It took a minute before I realized that my browser cookie had expired while I was in the message editor! Thankfully, once I logged in again the message draft was still available and ready to be sent.


So I plan to record the date the banner was changed on the home page, wait 28 days and visit the home page again, then see if I get logged off. If not then the appropriate action is to visit the home page every few weeks.
To reiterate:

-- The cookie is created by logging in.
-- It expires in 30 days, if you don't explicitly log out, or delete your browser cookies.
-- If you want to reset the cookie, you have to log in again.
-- Repeatedly visiting the site has no effect on when the cookie expires. Only by logging in again will the cookie "clock" be reset.
-- Group emails will be delivered to you whether you are logged in or not.

Hope this helps,
Bruce?
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Re: Cannot add event

 
Edited

Thank you.? I logged in and out again and it is now working.? Sorry about that, Tammi

?

On Wed, Oct 17, 2018 at 4:14 PM Bruce Bowman <bruce.bowman@...> wrote:
On Wed, Oct 17, 2018 at 04:07 PM, Tammi McKinley, CPM wrote:
It won¡¯t give me the full calendar to pick the date. I see a table with months listed across it. I click on October and no days.

On chrome and mobile. Has something changed?
The table of months on the home page is just for quick access to that month's messages in the message archive. Click on "Calendar" on the left-side menu to actually access the calendar. At upper right in the Calendar are buttons to list by Month|Week|Day|List. Be sure to select your preferred view.

If the left-side menu item is missing, such that you can't get to the Calendar at all, you're probably logged out. Look for a "Log In" button at upper right (on the blue menu bar) and click on it to re-login. You need to do this every 30 days, or whenever you delete your browser cookies.

If this still doesn't help you, please get back with us with more details as to the symptoms.

Regards,
Bruce?
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The system Help is your friend.??/static/help
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