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Re: Question Please
Shal wrote this not long ago:
In most email list services there's a central store of all the prior message. Sometimes called an archive, the usual intent is to have a quasi-permanent repository of the past messages. So one option for you is to simply ignore the old messages, as they aren't counted against any quota for your group.
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If you feel that the messages are ephemeral and should be deleted there is a "Topic Duration" hashtag option that will let you set a limit after which the topic is automatically deleted. Two problems with that for your purpose:
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o It applies to whole topics, not individual messages.
o You have to get the hashtag onto every topic.
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You can go in and edit each new topic to add the hashtag. I don't know what happens if you edit an old topic and add a hashtag with a limit, maybe nothing if the topic is already older than the specified limit. Note that your message archive doesn't count against your?quota. In the Pricing page on the bottom of the page, it says: What Is Counted Towards The Storage Limits For My Group?The following are counted towards the storage limits for your group:
Messages themselves are not counted towards the storage limits, only any attachments. |
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Re: Question Please
There should be no messages on the group Home page, only the activity summary.? You may be a bit confused because when you choose one of your groups from the Your Groups list, it takes you to the Topics view of that group, not the home page.
Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
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Re: How best to educate about the 'Removed for SPAM' problem
On Sun, Sep 30, 2018 at 09:34 AM, Bob Cook wrote:
Coming from years on Yahoo, this policy is a HUGE step backwards for my group.I think it's rather ironic that Yahoo is one of the main enforcers of the FBL policy when it comes to receiving emails, but don't seem to honor it when sending them.? Until the FBL goes away, if ever, sites like Groups.io will need to honor it or face blacklisting from email services.? It's also unnerving that Yahoo (and others) will decide that an email is spam, them use their seemingly arbitrary decision to send anything from that source to the spam folder.? The main alternatives for now are to get folks to check for (possibly mislabeled) spam or change email providers to one that doesn't use FBL.? Neither is a simple operation, but both work very well in most cases. Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
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Chat limits?
Is there a maximum number of people that can be in the chat at once?
We have an event coming up next year and may use the chat function for some of our virtual gatherings.? Was wondering if there is a maximum number of people that can be in the chat function at the same time. Thanks! Janet Smith |
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Re: How best to educate about the 'Removed for SPAM' problem
Samuel,
The "Email when a member joins/leaves this group" checkbox is in the Notifications section on each mod/owner's Subscription page. Also their page you can access through the Members list.Moderators get a notice:Can you tell me where I can find those settings? Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: How best to educate about the 'Removed for SPAM' problem
On 2018/09/30 03:17 AM, Shal Farley wrote:
Moderators get a notice:Can you tell me where I can find those settings? I checked the "Admin" menu on the /settings page but can't seem to see it. Samuel |
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Re: Groups.io site updates
#changelog
NEW: New database column type 'HTML Paragraph'.Can anyone explain to me how the different types change a database? Don |
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Groups.io site updates
#changelog
Hi all,
This week's change log: Feel free to reply to this topic if you'd like to comment on the changes. Or better yet, if you expect a lot of discussion start a new topic (or rejoin an existing one) about a specific change. NEW/TESTING: You can define a Display Template to specify how databaseThis might be interesting. Anyone here in the limited test? Comments about these others are also welcome: NEW: Photo search. Please call out any you find significant. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: prevent people from joining subgroups?
¿ªÔÆÌåÓýJan,
Go to the subgroup you wish to control. You can do that from your list of groups (click on the Groups.io logo, or the Your Groups menu in the title bar: If you click on the logo (while logged in) you should see a list of your groups: For the example group, there is the primary, Main, and two subgroups, Sub-A and Sub-B. Click on the subgroup you wish to control. When you are at the subgroup, it has the same Settings as the primary group (although some options have different choices): If you don't see those page buttons click on the triangle next to the word Admin to open up the list of Admin pages. Note the badge next to the word Home at the top of the list -- as an owner or moderator of the primary group you automatically have that same role in all subgroups. Then scroll down to the options to control the Files section: Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: How best to educate about the 'Removed for SPAM' problem
Samuel,
Well, my opinion (which I think is shared by some others here) is thatThat is already done. Moderators get a notice: "Subscriber was removed for marking a message as spam" (That's assuming the moderator opted in for notices of members leaving and joining.) Since some users also use the web interface, an idea might be to putThat is done for Bounce status, I don't know about unsubscribed for spam. For this to work, the user would have to be suspended, notIt could work either way. When the person logs in the system would know who they are, and must have a record of them being "unsubscribed for spam" - else I don't believe the resume link that is sent by email could work. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Examples of new user and moderator help
Here's are a few. I suggest you go through the step-by-step
to check for accuracy.
Changing Your Registered E-mail Address Go to and in the upper right corner of the site, use the Pull-down menu under your name, choose Accounts, click Preferences, and enter the new e-mail address in the e-mail field. Click "Change E-mail" and you'll be sent a confirmation e-mail. Click the link in the e-mail and your new e-mail address takes effect immediately. Access Groups.io Web Site Without an Account Go to and in the upper right corner of the site, click Log In, and click the "Email me a link to log in" button. You'll be sent a confirmation e-mail. Click the link in the e-mail and you'll have access to the site for 30 days. After 30 days you'll be logged out and will need to log in again. [Beth: Don't link to this temporary image in the Wiki.] Stop Getting Copies of your Posts Go to and in the upper right corner of the site, use the Pull-down menu under your name, choose Accounts, click Preferences, scroll to "Email Preferences," and choose whether you want to receive copies of your own messages posted to Groups.io. Use Other E-mail Addresses to Post Messages You can have other e-mail addresses assigned to your account. That way you can post messages to the group with any of your e-mail addresses. Go to and in the upper right corner of the site, use the Pull-down menu under your name, choose Account, click Preferences, and scroll to the bottom of the page. Click "Advanced Settings for E-mail Aliases" to add other e-mail addresses. --Steve On Saturday 9/29/2018, [Beth Weld] said: ________________________________ I'm getting ready to move a group of mainly non-technical members to GIO, and before I try to develop some help documentation, I thought I would ask what others have done.? I'm sure that some of you have great letters/files/wiki/whatever that work for your groups, and I would love to use what works instead of creating something new that may or may not work. In fact I wondered if we might set up something in GMF to store examples of what moderators have already developed so that new moderators have something to start with.? It is just an idea for the future that I would be happy to help with. In the meantime, does anyone have examples of how we tell a new user what GIO is all about and how to navigate both the website and email (including the infamous spam issue)??? Also, I am going to have a number of moderators that need to know how to do various tasks for the group and subgroups so I would love to provide very simple, step by step instructions. Thanks for your help Beth |
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Re: Examples of new user and moderator help
On Sat, Sep 29, 2018 at 09:41 AM, Beth Weld wrote:
I guess I'm trying to get to task oriented "stuff" after someone joins the group - like "how to add a photo" or "how to reply to a topic (by email or website" or "where to find help"? or even "what are the different email delivery options and explain the features of each".? For moderators something like "how to add a subgroup" or "how to upload files" or even "how to create a folder". Some of this is covered in the GMF wiki, /g/GroupManagersForum/wiki/home, so that might be a good starting place for ideas.? If you think the existing info is enough, you can send a link to the appropriate page since our wiki can be read by the public.? Adding more complete information or even new pages is encouraged.? In some cases, one page for owner/mods may be more technical and less detailed than a page for regular users, so separating them could be useful. Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
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Re: How best to educate about the 'Removed for SPAM' problem
Samuel, from my perspective, the only way to notify a list member who's been unsubbed, is to do that via a list mod's private email address, so you can have more assurance they'll actually get notified they've been unsubbed, since trying to get restored is time-sensitive (3-day window to use that Restore link, in the auto Restore Groups.io email).? For what it's worth, I have required all my list mods to check off in their list Subscription section, "Email when a member joins/leaves this group" option, so they get notified of list members unsubscribed due to marking a list message as spam.? If they get that notification, they are to send that list member an email from their private email address notifying them of this.? Here is the boilerplate language we us in that email:
You were automatically unsubscribed from our <nameoflist> list because either you or your email program/ISP marked one of our list messages as spam.? Most likely,? you emptied your Spam folder and didn't check the emails prior to emptying that folder. By doing that, you could have accidentally told your email program and/or ISP that our Groups.io emails are spam.? So, be SURE to check your Spam/Junk folder very carefully before just emptying it, for our list emails, and mark them as "NOT SPAM", please.? Sometimes it is nothing a list member does, but their ISP does.
The good news is, you were JUST send an auto re-subscription email from groups.io.? You have 3 days to click on the link in this email, to restore your membership.? Please be sure to look in your Spam folder, as well as your inbox for this email.? Click on the link in the email, and you will be instantly restored as a list member.
This has worked pretty well for us.? We get maybe about a 50-75% response rate.? Some are able to make that 3-day window to restore themselves, others have to resubscribe.? Just a lot of work of list mods, that I really wish we didn't have to do. -- Patty S. |
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Re: How best to educate about the 'Removed for SPAM' problem
Ok, but your thesis is that many times the members don't receive (or don't notice) the resume notice. How does Groups.io "serve up" some list member education without it also ending up in spam? You're right.? All/most Groups.io message would continue to go into the Spam folder until that member told their email program/ISP Groups.io emails are NOT Spam (by going into their Spam folder, and marking any Groups.io emails as "Not Spam", restoring those emails to that person's Inbox.)? No solution available via Groups.io.? I still hate this feature.? So the onus is on the List Mods/Owners to send private emails to those unsubbed list members as we're currently doing, to let them know they were unsubbed.? Why they were unsubbed, and how to restore themselves.? And, we also include how to manage their Junk/Spam folders moving forward (teaching "old dogs new tricks" sort of thing.)? I've gotten pushback from some of my list members about that last piece of advice.? Our reply to them is:? If you continue to just randomly empty your Junk/Spam folder without restoring authentic emails as "Not Spam", then you're going to be continually unsubbed from Groups.io, if there are emails from the same in your Junk/Spam folder.? Bad Form.? Not Best Practice.? And perhaps our list is not the best place for you, then.? Harsh, but if someone isn't willing to make a small change in how they manage their email, nothing we can do about that. ? 2! And, for what it's worth, for my lists, the most common email service unsubbed folks use are in order:? @yahoo.com and @aol.com -- Patty S. |
Frances
Duane
Janet Smith
Shal Farley
Samuel Murray
Don Grass
Steve Bass
Patty Sliney