On Thu, Feb 3, 2022 at 09:55 AM, Randy Kramer wrote:

Are there instructions anywhere on how to create a completely customized
invitation letter along with a link that will properly subscribe them in their
own name and email address?

Randy -- The invitation boilerplate is static and cannot be changed.

Your best option may be to create an "invitation email" of some kind that contains a mailto: link to the group's +subscribe address.?

/helpcenter/membersmanual/1/joining-groups/joining-a-group-by-email?

Regards,
Bruce

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I apologize because I'm not doing any research before writing this.

I created a group for family communication among members of my extended family
a few years ago, and after trying to customize the invitation letter (as I
recall, it is a "form letter" which had / has a place to insert some
customized text.

I had trouble wording that added text to be unconfusing to (often non-computer
literate) members of my family, so gave up, and tried to create a completely
customized invitation letter.

That didn't work -- iirc, if someone clicked on what I intended to be the link
for them to sign up, they signed up in my name, which made a confusing mess.

Are there instructions anywhere on how to create a completely customized
invitation letter along with a link that will properly subscribe them in their
own name and email address?

(I am subscribed to this list, but often don't read it for months at a time --
I'll watch it for the next week or so to see any replies, but if you reply
after that time it would be helpful if you cc me so it shows up in inbox (and
not filtered and sent to my groups.io folder).

Thanks!

On Thu, Feb 3, 2022 at 07:08 AM, Marina wrote:

I don't understand how I could have written those two notices stuck in plain text.

Marina -- The only way I've had this happen is if I set the default editor to Plain Text in my personal account preferences (/account?page=prefs). Having done so, any Member Notice you create will remain in that format until deleted/superseded. So you must have done that at some point.?

Group settings has no bearing on this...if the group itself is set for Plain Text message delivery you can still create Member Notices in HTML.

Hope this helps,
Bruce

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On Thu, Feb 3, 2022 at 07:59 AM, Ullman Garrett wrote:

I locked a topic. It has the locked symbol. I am the owner of the group. ?A subscriber just replied to that topic. The documentation says you can’t do that.
what am I missing?

Is this person a Moderator?

Moderators and Owners can reply/post to locked topics. I'm not fond of that, but it is what it is.

Regards,
Bruce

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I locked a topic. It has the locked symbol. I am the owner of the group. ?A subscriber just replied to that topic. The documentation says you can’t do that.
what am I missing?
ullmang

Duane:

Probably not an easy change because of the way the site works.? It uses the editor that's needed based on the content being edited.?

Or maybe based on one's specific general setting?
I must confess that I am still puzzled.
If I write a new notice without any formatting, in plain text, when I open the notice again the formatting bar is there.
I don't understand how I could have written those two notices stuck in plain text.
Unless at some point I changed a general setting on GIO and that affected all following messages.

Marina

开云体育

Thanks Bruce. She does log in to look at messages online ?But you are correct, it doesn’t help much in the midst of a dynamic discussion. Unfortunately she’s president of an organization and the person she can’t get emails from is the treasurer. Oops!

On Wed, Feb 2, 2022 at 05:13 PM, olliame wrote:

We have one member (on aol) who can see on her email feed all the messages that post to our list except those posted by one particular member (on gmail). Everyone else (including others on aol and gmail) can see all the messages from all members.

There are times when I really wish I could do this on purpose.? :-)

The impacted member can go to the groups.io site, login and see the messages there but this doesn't help when there is a dynamic discussion taking place on email. I am new to this group but have others faced this problem and if so, any suggestions?

If she has any mail filters set up, have her check them thoroughly. I'd bet she has one that is [inadvertently] heading off these messages.

Regards,
Bruce

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On Wed, Feb 2, 2022 at 04:13 PM, olliame wrote:

We have one member (on aol) who can see on her email feed all the messages that post to our list except those posted by one particular member (on gmail).

I suspect it's something to do with her email setup.? You could narrow it down by checking her Email Delivery History right after the particular member posts.? If it shows as the "Most Recent Successful Delivery", then it was sent to her.? If she didn't receive it, that verifies that the problem is on her end.? Timing will play a part because only the last successful delivery is logged on Groups.io.

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.

Yes. Checked activity and spam.?

On Wed, Feb 2, 2022 at 05:13 PM, olliame wrote:

We have one member (on aol) who can see on her email feed all the messages that post to our list except those posted by one particular member (on gmail). Everyone else (including others on aol and gmail) can see all the messages from all members.

Have you checked activity?
/helpcenter/ownersmanual/1/reviewing-the-group-s-activity-log

Frances
?
--
Help available from Groups.io help and GMF wiki.

?

Has she checked her spam folder?

We have one member (on aol) who can see on her email feed all the messages that post to our list except those posted by one particular member (on gmail). Everyone else (including others on aol and gmail) can see all the messages from all members.

The impacted member can go to the groups.io site, login and see the messages there but this doesn't help when there is a dynamic discussion taking place on email. I am new to this group but have others faced this problem and if so, any suggestions? I don't see anything obvious in anyone profiles that should be causing this problem.

Joyce

One of my groups also has a member being bounced by iinet.net.au. Their support has not been responsive. He is fairly tech savvy and tells me iinet has gone through several acquisitions. Shades of Y!? I've suggested switching providers. I think he is doing so.
Best, Marv

On Wed, Feb 2, 2022 at 09:49 AM, WBennett wrote:

I finally rang them today (emails got me nowhere)

There's another person with the same problem that's doing his best to get them to act, /g/Group_Help/topic/locked_out_of_groups_io/88817824

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.

On Wed, Feb 2, 2022 at 09:46 AM, Marina wrote:

I think it would be easier to have the formatting bar always displayed.

Probably not an easy change because of the way the site works.? It uses the editor that's needed based on the content being edited.? You could make the suggestion on the beta group if you want.? It should be relatively easy to update any existing notices by copying them into a formatted notice so you wouldn't have to start from scratch.? That's what I've been doing when I need to add formatting.

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.

Thanks for your reply Bruce.. I couldn't see how I could get headers either.
I finally rang them today (emails got me nowhere) and after going round and round for an hour trying to explain what the problem was, the "troubleshooter" typed up a report and said it had been "elevated" to another dept.
His accent was so hard to understand, so I don't know just WHERE it is going. If I click on the link to view the "tasks" currently being dealt with, I get an error message.
I'll probably have to ask for a supervisor who doesn't have an accent... lol.
I'll wait another 24 hours and see what happens.. it is 12 days now since the problem started.
Win

Thank you, Duane, I followed your advice and wrote the two notices from scratch.
I think it would be easier to have the formatting bar always displayed.
That would allow to format a plain text notice, should the need arise, without having to delete it and write it again.

Best,
Marina

On Tue, Feb 1, 2022 at 08:19 PM, WBennett wrote:

If this is about me, I have already contacted my ISP (yes, iinet.com.au) and they want headers.

Win -- I haven't responded because I don't understand what they want. How are you supposed to provide them with the header of an email that they bounced, and thus you never received?

Appended is some header information that I received in a groups.io email in another group. I don't know how helpful it will be.

Good luck,
Bruce

Return-Path: <[email protected]>
Received: from mx02.tds.email-ash1.sync.lan (LHLO mx.tds.net)
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Subject: Re: [IAS] Suggestions for a tracking mount
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If this is about me, I have already contacted my ISP (yes, iinet.com.au) and they want headers.
Please see message 40380, where I posed a question here several days ago about how to get headers from group mail.. and no one answered.
I hope you can help, I have had nothing come in to my in Box since 25th Jan.
Win