Re: Messages Going Missing
Hi Bruce,?
Thank you, this is helpful.? I am sorry I can't be more specific with the problem but I have a feeling it's a user issue so now I have some things to check and follow up with.??
Allison?
On Wed, Feb 13, 2019 at 03:06 PM, Allison Schaefer wrote:
I'm new to Groups.io and I manage two groups.? We have had issues with a) people sending emails and these messages not showing up under "messages" in the group and b) group members not getting emailed when new messages are sent.? This happens in both of the groups I manage (some people are members of both).??
What would be the most common reason for this happening?? Group or user error??
These are very broad questions with no simple answer.
The most common source of the first problem is user error, meaning incorrect message addressing. The proper address at which to post messages can be found among the Group Email Addresses on the home page of each group/subgroup (look under "Post").
Note also there was some system downtime over the weekend. A handful of users may have attempted to post during that downtime. I believe was bouncing messages then, but a few may have landed in the bit-bucket.
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The most common cause of the second problem is some sort of intervention or downtime by the subscriber's email provider. Go to Admin>Members and select Bouncing from the blue pull-down menu. Much information on bounce handling can be found at /static/help#bouncing?
Now open a subscriber's user record (click on it). At the top of the resulting page is a button labeled "Email Delivery History." A click on that button should give you some idea of whether there have been any other kinds of message delivery problems.
Note that even if delivered, group messages may subsequently be diverted to the subscriber's spam or junk email folders. The only way to determine if that has happened is to have the subscriber open those folders on his end and look.
Having said all that, these are only the most common sources, and may not apply to your situation. Any information you can provide to narrow the scope will help us to provide a better response.
Hope this helps,
Bruce
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Peter, I think there are over 500,000 subscribers who depend upon groups.io to provide continuous and consistent service. Allowing individual groups' owners to endanger the ability of groups.io to remain a non blacklisted email provider to those people is far more important that the minor effort required by owners to properly educate their subscribers about this issue. It is simply a case where the good of all far outweighs individual desires. --
Bob Bellizzi
Founder, Fuchs Friends??
Founder & Executive Director,?
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It should be the owner's choice if spamfilter is enabled or not, and not developers!!!
Mark, please reconsider this.
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Notwithstanding your post in beta, I very much doubt he will reconsider such a broad issue. Review my answers in this topic for my reasons for saying that:
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For your request to get any traction I think you'll need to present Mark with a reason that none of the existing choices are sufficient for your needs. So far as I've seen you haven't presented a compelling use case for bypassing the existing Spam Control options. I don't think "It should be the owner's choice" is sufficient, you'll get further if you can outline why you need that choice.
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Shal
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-- Help: /static/helpMore Help: /g/GroupManagersForum/wikiEven More Help: Search button at the top of Messages list
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For future reference, I've created a new wiki page:?? /g/GroupManagersForum/wiki/How-RSVPs-work. Most of the content has been plagiarized from Andy's post on this subject. It remains a little crude, so feel free to fine-tune it. Bruce -- The system Help is your friend.?? /static/help
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Question, when they go to rsvp to an event sent to them online, do they have to log in to Groups.io or can they do it without logging in? Critical because some of our older members are too confused to create accounts so they just have the emails-only functionality.
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Attached is an example of an RSVP screen. I didn't populate everything when I set up this event but it should give you an idea. Bruce -- The system Help is your friend.?? /static/help
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On Thu, Feb 14, 2019 at 12:42 PM, Bruce Bowman wrote:
Do #cal-reminders also have the RSVP link?
To answer my own question:? Yes.? So that's good. Had to do the testing in ShalsTest, because RSVPs are a Premium-only feature.? Bruce -- The system Help is your friend.?? /static/help
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Re: What is the difference between Premium Group (Paid) and free groups
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Hi, I've been doing some testing of that function and from what I've seen it works OK but there's a limitation. Here's a summary of what I've found so far:
- Events can be added to a calendar and an RSVP requested.
- Emailed invitees get a link to use the RSVP function which you have to do online (you can't RSVP by email)
- An event can be limited to a certain number of people and if you RSVP within the limit you get confirmation that you are on the event.
- If you RSVP to say you wish to attend and the event is already full, you are added to a wait list and there is a message shown at the top of the screen to confirm this.
- Someone placed on the waitlist is told their position on the list as they are added. I've not seen any way of checking to see if you have moved up the list once you are on it.
- There is an option for the event organiser can email all attendees.
- If an attendee updates their RSVP status to say they will no longer attend, the first person on the waitlist is automatically added and they receive an email to confirm this.
What I have found though is that event waitlists cannot be managed manually by the organiser. So, for example, if you know that a confirmed attendee can no longer attend but they are either unable or unwilling to update their RSVP status to free up a space for someone else, you cannot do it for them.? The only way you can effectively add the next person on the waitlist to the event is by adding another space. I have raised this issue with support (ticket 8127 on 28-Jan-19) and received the following response from Mark:
Unfortunately there is currently no way to change RSVPs at the owner level. It's on the TODO list, but I'm not sure when it will happen.
So, I wouldn't bet that this will change anytime soon. I hope that helps for now. Regards, Andy
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On Thu, Feb 14, 2019 at 11:58 AM, Jane Taylor wrote:
And then if we do that, can they just click "rsvp" or do they have to log in?
RSVPs work in a manner that is very similar to polls. The link in the #cal-invite takes you to the groups.io site, where you have to click a button to Accept/Decline. And if you aren't logged in, you have to do that first. Unfortunately, a large subset of the Subscribers in my groups find logging in to be too burdensome, and instead respond via email. You might have more success in your group, but it's mainly for this reason that I find these functions to have limited utility.? One thing I'm unsure of, since I don't regularly use it...many of our events are set up months in advance and people simply do not know if they're going to be able to attend when the #cal-invite goes out. Do #cal-reminders also have the RSVP link??If not, they should. Hope this helps, Bruce -- The system Help is your friend.?? /static/help
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Re: Unusual issue with a group member attempting to resign
Duane
We are not using integration so "Slack Integration" is not the culprit.
Don
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What is the difference between Premium Group (Paid) and free groups
I can't seem to find information relating to Premium Groups. Such as: what is the cost, how they compare with free groups, etc?
Can someone point me in the right direction?
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I have that same question. We are debating going to the paid upgrade to be able to just add members to our group that our untechnical, and the event rsvp feature is a big bonus. And then if we do that, can they jus click "rsvp" or do they have to log in?
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On Thu, Feb 14, 2019 at 07:47 AM, peter holm wrote:
It should be the owner's choice if spamfilter is enabled or not, and not groups.io developers!!!
Mark, please reconsider this.
Mark is the site owner (and developer, bug fixer, etc.) and has made his decision.? As was mentioned earlier, you could simply approve each member as they apply, then you wouldn't need any of the other settings for additional filtering. No one from Groups.io management monitors this group.? If you want to make a suggestion for a change or improvement, you need to join the beta group and post it there, Duane -- Help: /static/helpGMF's Wiki: /g/GroupManagersForum/wikiSearch button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions
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It should be the owner's choice if spamfilter is enabled or not,
and not groups.io developers!!!
Mark, please reconsider this.
Peter
On 14/02/2019 01.58, Shal Farley wrote:
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google groups do not have this filter, why cant allow it to be
disabled ?
I think it boils down to Google Groups
being "too big to block", even if it were to get a slightly
bad reputation for forwarding spam. Groups.io isn't that
well known by the major mailbox providers, and must keep its
reputation as clean as it can in order to help ensure that
its messages get through to group members.
Also, even if deliverability were not
a daily battle, I think Mark takes a personal interest in
running a spam-free service.
Shal
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Re: Trying to delete only 1 attachment in a moderate message
Yes,?it has happened more then once
They have been PSP Tubes, PNG, JPG and Gif images
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They aren't PDF files or word texts.
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They are all graphic images.
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Ilene?
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-------Original Message-------
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Date: 2/13/2019 7:21:50 PM
Subject: Re: [GMF] Trying to delete only 1 attachment in a moderate message
? On Wed, Feb 13, 2019 at 07:29 PM, Leeni wrote:
What is happening: when I go to moderate a message from the website and there are lets say 5 attachments. I need to delete 1 of them because it goes against the rules of my group. So I check the box where it says to delete that one attachment.
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Then I approve the message and it gets sent to the group. All of the attachments are then gone, not just the one that needed to be deleted. Leeni -- I have been unable to replicate this behavior in my test group, using a mix of photos and PDF files. Has it happened more than once? What flavor of attachments are we talking about?? ? Regards, Bruce? -- The system Help is your friend.?? /static/help
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Re: Trying to delete only 1 attachment in a moderate message
Okay, so I already have a note in support so I will just wait for Mark to get to it.
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In the meantime the work around for me would be to reject the message with a note to the member asking them to resend without the Adult Content attachment since we are a G rated group.
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Thanks, Ilene
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-------Original Message-------
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Date: 2/13/2019 6:43:02 PM
Subject: Re: [GMF] Trying to delete only 1 attachment in a moderate message
? Ilene,
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I had sent a message to beta and Catlady said I should post my concern in support which?I did. I said thank you to her and also said I wasn't sure if it was a bug or not. | Since the attachments have individual checkboxes I concur with J_Catlady that this is a bug, not a feature suggestion (the feature is present, but not working).
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It has been quite a while and I have heard nothing back except the auto message saying support received my email. | It can take a few days, or longer, for Mark to respond. He tends not to reply until he's fixed the problem, unless he has questions about it. This seems to clear for him to have questions, so you may not get a personal response until it is fixed. Shal -- Help: /static/helpMore Help: /g/GroupManagersForum/wikiEven More Help: Search button at the top of Messages list
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Re: Trying to delete only 1 attachment in a moderate message
On Wed, Feb 13, 2019 at 07:29 PM, Leeni wrote:
What is happening: when I go to moderate a message from the website and there are lets say 5 attachments. I need to delete 1 of them because it goes against the rules of my group. So I check the box where it says to delete that one attachment.
?
Then I approve the message and it gets sent to the group. All of the attachments are then gone, not just the one that needed to be deleted.
Leeni -- I have been unable to replicate this behavior in my test group, using a mix of photos and PDF files. Has it happened more than once? What flavor of attachments are we talking about?? ? Regards, Bruce? -- The system Help is your friend.?? /static/help
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google groups do not have this filter, why cant allow
it to be disabled ?
I think it boils down to Google Groups being "too big to block", even if it were to get a slightly bad reputation for forwarding spam. Groups.io isn't that well known by the major mailbox providers, and must keep its reputation as clean as it can in order to help ensure that its messages get through to group members.
Also, even if deliverability were not a daily battle, I think Mark takes a personal interest in running a spam-free service.
Shal
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Shal Farley
Bruce
Duane
Jane Taylor
Andy Wedge