Re: Customize invitation message
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Re: Getting everything as Spam.
I would also add that your @aol.com list member should include the list email address into their Contacts section in AOL as well.? I have an AOL email address, and I have not had any of the issues your list member is reporting.? I suspect it is due to her not having your list's email address in her Contacts section, as well as not managing her Spam folder correctly in AOL (i.e., not checking it regularly, and marking any legitimate emails as "NOT SPAM", which sends a message back to AOL to NOT black list those emails/domains.)? So, make sure she checks her Spam folder daily, and any groups.io emails that land in there need to be marked as "NOT SPAM", which will reinstate the to her Inbox.? VERY important step.? She does that enough, and AOL will get the message, and stop directing your list emails to her Spam folder :-)
Patty Sliney
-- Patty S.
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Replying to email addresses
Okay, I recently changed my email address for all of my IO groups. It works fine.
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Now I don't know if I am the only one seeing my email address this way because I asked groups IO to send me my messages or everyone is seeing it.
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It appears as this:
When mail is sent to the above email address it doesn't go through and an error message appears in my mail. So when it is clicked on or copied?to send a message a message can't be sent.
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Now when I replied to?the same?email the reply looks like below which is what it should be and goes through.
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Customize invitation message
I set up a group with a few members as a test, and entered a customized invitation message. I'm now ready to go live and send out invitations, but when I change the customized message, it always reverts to the original message. How do I change it?
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Re: #howto [un-ban someone]
#howto
On Tue, Jan 15, 2019 at 05:25 PM, Keith Muscott wrote:
Is banning?someone a permanent deal, then, or can I lift the ban in some way I haven't discovered?
That depends on what you have discovered! Go to Admin>Members>Banned. Click on the checkbox for the banned person at the left hand side of his listing. Click on Actions, then click on Unban. Chris
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Hi Chris,
That had been checked, so I'll wait and see what happens.
Thanks,
Patrick
From: Chris Jones via Groups.Io <chrisjones12@...>
To: [email protected]
Sent: Tuesday, January 15, 2019 12:25 PM
Subject: Re: [GMF] Deleting Attachemnts
On Tue, Jan 15, 2019 at 04:21 PM, Patrick Howle wrote:
will groups.io automatically begin dropping the oldest attachment? ?Or could it start deleting album photos and other stored files?
Files and Photos are left alone. Automatic deletion of attachments only applies if the correct setting is in place; see In Admin>Settings>Message Policies>Out of Space, be sure "Delete Old Attachments" is selected.as per Bruce's post.Chris
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Re: Searching for activity by a former member
I think you can also go to Activity, All Activity and search for either the display name or the email address. Don't specify an Activity or a Date. That should show if the unsubbed member was active in the group.
Margaret
toggle quoted message
Show quoted text
On Tue, Jan 15, 2019 at 01:52 AM, David Grimm wrote:
Is there a way to search for activity in a group by a member who unsubscribed?
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Re: Searching for activity by a former member
On Tue, Jan 15, 2019 at 06:14 AM, Chris Jones wrote:
Yes, provided that you know the Display Name that he used. Go to the Topics page and click on Search. Enter the Display Name into the search box and set the search in motion.
Thank you. That helped me find what I was looking for. But it raised 2 (minor) questions: 1. In this case, the display name was a common first name with an initial. Doing a search on that include some results with that I didn't need that included that name and the initial anywhere else in the post. Suggestions? and 2. What would I have had to do if he had never set a display name? Enter the email address in the search? Dave
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On Tue, Jan 15, 2019 at 04:21 PM, Patrick Howle wrote:
will groups.io automatically begin dropping the oldest attachment? ?Or could it start deleting album photos and other stored files?
Files and Photos are left alone. Automatic deletion of attachments only applies if the correct setting is in place; see In Admin>Settings>Message Policies>Out of Space, be sure "Delete Old Attachments" is selected.as per Bruce's post.Chris
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#howto [un-ban someone]
#howto
I recently banned someone from my io group because his email address looked dodgy and his?application was not run past me by io in the first place. He just appeared on there as a member, without posting.
After I'd?emailed him directly offsite to identify himself and got no response, I banned him after four days' silence.
I have checked my SPAM folder today and his genuine reply had been diverted there. This is the first time I have?had a single individual's email relegated to SPAM.
Anyway, he is a genuine applicant, I see now, but when I attempt to reinstate him all I get is 'this member is banned' I've tried to use?
another email address of his but that too is being rejected. Is banning?someone a permanent deal, then, or can I lift the ban in some way I haven't discovered?
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Thanks for any help
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Keith Muscott
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Re: Getting everything as Spam.
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Hi Bruce,
The owner did not respond to my suggestion of using rescale. ?? Posting a huge file to squeeze out the older files is a very good thought. ?I'll try that.
But perhaps I'm over thinking this. ?When our limit is truly reached (yes, I've noticed a buffer), will groups.io automatically begin dropping the oldest attachment? ?Or could it start deleting album photos and other stored files? ?Is it simply a first in, first out scenario?
As you have pointed out, deletion is inevitable.
Regards,
Patrick
From: Bruce Bowman <bruce.bowman@...>
To: [email protected]
Sent: Tuesday, January 15, 2019 10:18 AM
Subject: Re: [GMF] Deleting Attachemnts
On Tue, Jan 15, 2019 at 09:43 AM, Patrick Howle wrote:
Our group has a 1GB storage limit which can max out quickly due to large photo attachments.
Many folks will upload huge images without giving any thought to storage. Consider having groups.io rescale them for you. See Admin>Settings>Photos. I've found that 1024 pixels on the long dimension is more than adequate for online viewing, and many groups get along fine with 488. Subscribers with a real need to share print-quality images can always upload them to cloud storage and send a link instead.
The only way I have found to delete attachments is by the route Admin > +Upgrade > View Attachments, selecting the email and deleting it.
You can also delete photo attachments directly from the Emailed Photos folder. Be sure to refresh the screen (CTRL-F5) between deletions. Please note that no matter how you do it, deleting an attachment sends a notification to the original post-er that you have subsequently edited their message. The associated message will also display a "edited" tag in the message archive.
Then I have to start all over again - a one by one process which is very time consuming.
Does anyone know of a batch process that can speed things up?
There is no such feature, but you could try the following: In Admin>Settings>Message Policies>Out of Space, be sure "Delete Old Attachments" is selected. Upload (or email) a big file that puts you over quota. Wait for groups.io to delete the older attachments. [Note:? This does not happen in real time. I have no idea how long it might take.] Delete the big file, thereby freeing the space. I don't know of anyone who has done this, but if it doesn't work, then I'd have to say there's something very peculiar going on with how groups.io manages storage.? I have noticed that there appears to be some "grace storage." Roughly 1.4 GB seems to be the actual cutoff, at which point Basic groups will no longer accept further uploads. Perhaps the extra 400 MB is a buffer to keep your group going until groups.io actually gets around to trimming off the old stuff. But that's total speculation on my part.
We have the basic plan, so perhaps this feature comes with an upgraded plan.
Unfortunately, no. The only thing Premium does is give you more space, thus delaying the inevitable. I hope something in here helps. Bruce -- The system Help is your friend.?? /static/help
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On Tue, Jan 15, 2019 at 09:43 AM, Patrick Howle wrote:
Our group has a 1GB storage limit which can max out quickly due to large photo attachments.
Many folks will upload huge images without giving any thought to storage. Consider having groups.io rescale them for you. See Admin>Settings>Photos. I've found that 1024 pixels on the long dimension is more than adequate for online viewing, and many groups get along fine with 488. Subscribers with a real need to share print-quality images can always upload them to cloud storage and send a link instead.
The only way I have found to delete attachments is by the route Admin > +Upgrade > View Attachments, selecting the email and deleting it.
You can also delete photo attachments directly from the Emailed Photos folder. Be sure to refresh the screen (CTRL-F5) between deletions. Please note that no matter how you do it, deleting an attachment sends a notification to the original post-er that you have subsequently edited their message. The associated message will also display a "edited" tag in the message archive.
Then I have to start all over again - a one by one process which is very time consuming.
Does anyone know of a batch process that can speed things up?
There is no such feature, but you could try the following: In Admin>Settings>Message Policies>Out of Space, be sure "Delete Old Attachments" is selected. Upload (or email) a big file that puts you over quota. Wait for groups.io to delete the older attachments. [Note:? This does not happen in real time. I have no idea how long it might take.] Delete the big file, thereby freeing the space. I don't know of anyone who has done this, but if it doesn't work, then I'd have to say there's something very peculiar going on with how groups.io manages storage.? I have noticed that there appears to be some "grace storage." Roughly 1.4 GB seems to be the actual cutoff, at which point Basic groups will no longer accept further uploads. Perhaps the extra 400 MB is a buffer to keep your group going until groups.io actually gets around to trimming off the old stuff. But that's total speculation on my part.
We have the basic plan, so perhaps this feature comes with an upgraded plan.
Unfortunately, no. The only thing Premium does is give you more space, thus delaying the inevitable. I hope something in here helps. Bruce -- The system Help is your friend.?? /static/help
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Re: Getting everything as Spam.
The issue here is not so much getting messages as spam, although that is the symptom of another problem. The = sign is not part of his real address which is just his username@.... Checking the subscriber list I find that his address is as above. Somehow it gets added, probably by Groups.io. Overnight, I asked him to delete himself, let me know, and I would Invite him. Result is unknown at this time due to time zone difference. Thanks, Richard
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On Tue, Jan 15, 2019 at 02:32 PM, Charlie Behnken wrote:
Is it possible to rename the "Emailed Photos" album - for example "2018 Emailed Photos" - or to move the emailed photos to another album?
In short, no, and sort of, in that order. Where a group has attachments enabled the attached material is automatically stored in the Emailed Photos album which is the default uneditable name. Moving emailed photos to another album is not possible directly in the same way as uploaded photos can be moved from one album to another; there are two possible solutions: firstly a Moderator can download the (emailed) photo, and then upload it again to an album of choice in the normal way. However, this method (which is a bit tedious) assigns the ownership of the photo to that moderator unless the moderator takes the trouble to reassign ownership to whoever emailed it in the first place. Secondly the originator can be asked to upload it to whatever album is appropriate, subject to the correct accessibility permission being set up to start with. A variation of the second method is for the originator to upload it to a new album, after which a moderator can move it to whichever album is deemed most suitable, after which the "new album" can be deleted. Moving a photo from one album to another does not reassign ownership of the photo. Chris
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On Tue, Jan 15, 2019 at 09:32 AM, Charlie Behnken wrote:
Is it possible to rename the "Emailed Photos" album - for example "2018 Emailed Photos" - or to move the emailed photos to another album?
The Emailed Photos folder is a repository for photo attachments to the messages in the group message archive. It's a special case...if you were to move them, they would no longer link up with the corresponding messages. Given that the Export Group function does not work for attachments, your only option is to download them one-by-one to your computer and then bulk-upload them as duplicates to a folder of your own creation. Instructions for the upload can be found in the GMF wiki. Hope this helps, Bruce -- The system Help is your friend.?? /static/help
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Good Morning,
Our group has a 1GB storage limit which can max out quickly due to large photo attachments.
The only way I have found to delete attachments is by the route Admin > +Upgrade > View Attachments, selecting the email and deleting it.
Then I have to start all over again - a one by one process which is very time consuming.
Does anyone know of a batch process that can speed things up?
We have the basic plan, so perhaps this feature comes with an upgraded plan.
TIA,
Patrick
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On Mon, Jan 14, 2019 at 10:47 PM, Leroy Churchill wrote:
Can anyone tell me how to resolve this problem of not showing up on our Members page.
The Display Name can be different from the actual name of the person. In groups.io, the email address is the account identifier, so you should first check the member's list for the email address, not their name.? If you still can't find the subscriber, check the activity log to see if that person simply left the group. See also? /g/GroupManagersForum/wiki/Removed-for-spam? Hope this helps, Bruce? -- The system Help is your friend.?? /static/help
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Is it possible to rename the "Emailed Photos" album - for example "2018 Emailed Photos" - or to move the emailed photos to another album?
Thanks,
Charles
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Re: Getting everything as Spam.
On Tue, Jan 15, 2019 at 01:53 AM, ray_r.rm wrote:
How can they simply fix their problem?
I suspect that using the word "simply" is over optimistic, but the members concerned will have to mark each message marked as spam as not spam on their Mail Provider's UI in the hope that the mail provider eventually gets the message. Note that trying to do this using an email client is highly unlikely to work unless it is known (which isn't the same as "assumed") that the client feeds the information back to the mail provider's interface. The email address you refer to is aol.com, and aol is known to be rather enthusiastic at marking Groups.io traffic as spam; there is a more complete list of mail providers that are known to operate feedback loops as a spam - reducing measure in the wiki entry that Frances referenced. My own provider is also too keen to shunt things into the spam box, to the point where I felt forced to turn it off completely; fortunately the amount of "genuine spam" that I get is fairly small* so the impact of this change is (on balance) beneficial rather than detrimental. Chris * I know, I know, this is tempting fate...
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Duane
Patty Sliney
Bruce
Charlie Behnken