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Re: action on support tickets
Mark's vacation notice stated "Replies to support emails will be delayed during this time. Also, group transfers will be delayed as well."
I interpret that to mean slower than normal response, as opposed to no response until he gets back.? IIRC, he's looking into hiring some help. Toby |
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Re: Group not showing up in my groups list?
Ellen,
Ask her to send you a new invite with the right addy?D'oh! So much simpler than trying to unite the accounts. Then the non-dot account can be ignored, or deleted, or whatever. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Group not showing up in my groups list?
Gerald,
I always understood that dots and some other punctuation are ignoredNo. So long as it is syntactically correct the email standard leaves the semantic interpretation of the user name part entirely up to the receiving domain. To get it completely correct Groups.io would need a table of exceptions by domain to know which characters to ignore or otherwise treat specially. For example, some mail services (IIRC Gmail) allowed the use of a plus sign in an email address to ignore the plus sign and all following characters. This was touted as a cheap way to get disposable email addresses for the purpose of giving different vendors different addresses so as to know which vendor sold you address. That usage I think inspired Groups.io's use of plus as a command lead-in. As opposed to Y!Groups use of hyphen. If GIO is considering them different, I guess that could be consideredIt would be a far worse error to consider them the same with a domain that doesn't. Then you'd have two or more users who can't separate their accounts. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: re time for emails to arrive
Win,
Am I interpreting it correctly when I think that the email was held upYes, but it doesn't say whether your ISP was holding onto the message, or whether it was having trouble connecting to Groups.io. That message would be something to ask your ISP about: their logs might indicate what the problem was. I'd be interested in seeing that message's header, if you don't mind sending it off-list. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: action on support tickets
Al,
?As far as I know, yes. ? Hm... I could have sworn that the Pricing page used to say that Premium groups got priority support. Not that I know if that would have made a difference, given that Mark is on vacation. Everyone: If yours is already a premium (or enterprise) group, thank you - you're keeping GMF and all the other basic groups alive. If not, you might consider it as an investment in . Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Storage help
Cathy,
?In the ?Message Formatting section of your group's Settings page you can select Delete old attachments in the Out of Space drop-box. That will prevent your group from exceeding its storage quota, but it will mean that older messages will lose their attachments.
?The upgrade to a Premium group would not happen automatically. If you're out of space you won't be allowed to add more content until you make room. For message attachments the two choices (in the Out of Space control) are to delete old attachments or to bounce new messages with attachments. ?Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Group not showing up in my groups list?
Merle, It turns out that my friend issued an invite to me at my gmail account but it didn't contain the dot between my first and last names. ?You may need [email protected] to unravel this for you, but you can try treating the non-dot address as if it is a separate account from the dotted one. That is: Try logging out, then logging back in, omitting the dot. If it won't accept your password, try using Email me a link to log in, again omitting the dot. Verify that you are now logged into the non-dot account by hovering over your name in the upper right corner of any Groups.io page. If that works, you can try to merge this account into your correct one by changing its email address to include the dot. ? Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Storage help
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Group not showing up in my groups list?
So I submitted a question earlier about a new group that I was admitted to but it doesn't show up in my groups.io list under my standard userid. It turns out that my friend issued an invite to me at my gmail account but it didn't contain the dot between my first and last names. The invite found its way into my gmail inbox and I accepted the invite, but she also made me an owner of the list. However, apparently there is a conflict between groups.io allowing me access to the group under firstnamelastname@...?but not under firstname.lastname@...?which is my correct email address. What does one do to resolve this conflict?
The behavior is that when I log in under my valid email address, I see all of the groups that were originally there but not the new group that my friend created. When I go into groups.io in the invite email, I can only see the landing page for the group and the list of groups that were originally there NOT including the new group. Kind of weird. Thanks for any help you can give. |
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Re: Best policy for group ownership change
#groupowner
Beth,
? If you haven't already, it may be worth double-checking to be sure the other owner does in fact still display the Owner badge in Main-A's Members list (or Moderators list).
?Yes. But the odd thing here is that I believe that every Mod/Owner of a primary group is implicitly a Mod/Owner of all subgroups. So I wouldn't have expected this to be the reason.
?The
other option I suppose would be to explicitly add the other owner to those
subgroups and make him/her owner of those as well. Then their fate would
be up to him/her. ?
?Correct. Leaving one group would not affect the other. ? ?Shal? -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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On Thu, Jul 26, 2018 at 04:38 PM, Don Dawson wrote:
I suggest that you solicit the help of the group owner. Send an email to GROUPNAME-owner@...?and ask for assistance.? The owner can: -- Promote you to a co-owner, or -- As a Moderator, give you the necessary member management permissions, or -- Do the invitation and the promotion of the transfer agent for you. In part, this safeguard exists to keep Y!G subscribers from stealing a group. Not saying that's what you're doing, but it does happen. Hope this helps, Bruce -- The system Help is your friend.??/static/help |
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Re: Group not showing up in my groups list?
Merle, When I logged into , all of my groups except this one show up. This most likely means that your membership in that group (and owner role) were given to "you" under a different email address. You'll need to log out, then log in under that other email address to verify this. If when logged in under that other address you do see that other group, and can access it as an owner, you can either keep things this way (two separate logins under two separate email addresses) or you can merge this other account into your preferred account (address) by changing this other one's email address to match the preferred one. ? ?Shal? -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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dd,
?That would mean that you don't have the moderator privilege to Invite and add members.?
?The bad news is that likely means that you also do not have the privilege to Add, remove, and change moderator privileges?, and lacking that you won't be able to complete your part of Step 3. But just to be sure, go to the Moderators tab of the group's Manage Members page and click on any moderator's row (green crown), for example your own. If an Edit Membership box comes up you're in luck. You have the privilege to change privileges, and can give yourself the privilege to invite members. Otherwise, unless you can solicit the help of an owner of the group, or a moderator with the needed privileges, you are pretty much out of luck as far as the easy Yahoo Group transfer is concerned. Your option is to use Invite or Direct Add (premium groups only) to bring the Manage Members list of the Y!Group into the Groups.io group you created for Step 0. If the Y!Group has more than 1000 members there are ways around that, refer to on Yahoo Groups. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Group not showing up in my groups list?
A friend created a new group and invited me to it. I accepted the invite and can get into the group. However, she then made me an owner, but I cannot access the admin settings in the group, even though I can get to the member landing page of it. When I logged into groups.io, all of my groups except this one show up. Can anyone give me a clue as to what is going on? Thanks.
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Toby Kraft
Shal Farley
Cathy
Merle Finch
Bruce