Sorry I'm late to the game on this, having just edited my group's wiki for the first time since the change. (And, I never check the box to notify members of changes.)

I don't want to add on to an old thread, but search didn't reveal anything more recent than this that I could find. My issue is that as I was editing (and saving edits) to the Wiki today, my group got emailed each time I saved, which obviously isn't ideal. :)

But, unlike this thread seemed to imply, the emails did NOT have any hashtag (#wiki or #wiki-notice or otherwise) and when I check my group's hashtags, no related hashtag shows up there either. So, I'm not sure now to mute/block these notifications from going out based on restricting hashtags.

My group members are not all that tech savvy, interacting almost exclusively by email, (most simply receiving, and occasionally replying) and most of them have never visited the site to enable their own controls. Even if they did, there's no hashtag/topic for them to mute, as I've told some of the more adventurous ones they are free to do.

I can see that there have been generally changes to a lot of types of notifications, so I'm prepared for some growing pains, but I can't figure out how to prevent these notifications on my end if there's no hashtag. Is this just where things are right now as the changes are being implemented, or is there something I'm missing, and something I can do? (At the very least, I'd be more aware of not saving incremental changes if I can't prevent an email going out every single time as I'm doing larger-scale edits.)? :)

Thanks,
Sarah.

Sara,

I cannot log back in with my original address because when I try it
says there is no account with that address.

Hmm... re-reading your original post...

I replied to the email GIO initially sent saying I had requested a
change and it was awaiting a confirmation from the new address.

Oh dear.

Perhaps your reply to that notice approved the address change. So it did take effect. And now your account has a bad address that is NC status.

From what both of you have said, I'm hoping it will time out and my
original account will be restored.

Fingers crossed, but I don't really know if there is such a timeout.

Meanwhile, I've emailed support.

That is probably your only recourse.

But then there's that problematic notice:

"Due to the current volume of support email, we can only answer messages
sent from owners of Premium groups at this time."
/helpcenter

Perhaps it is time for a #suggestion to beta that Mark reevaluate that limitation. Or at least elevate account-related issues regardless of the users' group roles.

And/or a #suggestion that account-related notices require a more affirmative response than a simple reply in order to confirm the action - particularly for actions that must have been initiated on the web.

If the email from GIO you replied to didn't clearly say that a reply would confirm the action, then that might qualify as a #bug, but would at least be a #suggestion to clarify the wording.

If you, Sara, make either suggestion then you can include a brief description of your experience as motivation for the #suggestion. That may be an alternative path to getting Mark to reach out to you.


Shal


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Bruce F,

I undid the Message formatting, saved it, then re-entered the Force
HTML. Logged out.
Just sent a test message and no change to the footer. UGH!

Did it change the message body itself to HTML?

If not, I note that you're using Thunderbird when replying in GMF.

If you have it set to show you the plain-text version of messages then you will always see the plain-text footer, never the HTML footer.

On one of the newer messages from your group, in Thunderbird, try
View | Message body as | Original HTML

Is it a case of surrender and let groups.io win?

No.

But Thunderbird always wins.

Shal


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I cannot log back in with my original address because when I try it says there is no account with that address.?

To Shall, looks like I must have been in the account change page and was asking to change my email address. Which was not my intention.?

From what both of you have said, I'm hoping it will time out and my original account will be restored. Meanwhile, I've? emailed support.?

Thanks for the help. Much appreciated.

Sara

On Sat, Nov 14, 2020 at 01:44 PM, monamouroui wrote:

I replied to the email GIO initially sent saying I had requested a change and it was awaiting a confirmation from the new address.

Sara -- That email is just a notification, and replying to it does nothing. You have to reply to the "confirmation from the new address."

If that address does not exist, no one can reply, and the address change will never be completed.

Sigh ... any idea how I can cancel the request and put it back to my original address?

As Shal stated, you shouldn't have to do anything. Simply log back in with your original address.

Regards,
Bruce?

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Daniel,

1. Thanks. My Safari on Mac browser doesn’t seem to display those interface elements, at least not that

I can see, or hunt and find. What browser are you using? 2 Attachments.

It isn't a matter of browser. It is a question of where you are looking.

In the screen shots you are looking at the list of Topics. You can't delete individual messages from there. Switch to Messages view:

Or, open a message:

I infer Topics can be set in web-based message, and a “Topic” is defined by its # Hashtag.

To paraphrase what Duane said, Hashtags apply to Topics, but a given topic may have zero, one or more hashtags in their Subject.

More importantly, many topics may have the same hashtag. That's in fact a key to the utility of hashtags, they let you mark a bunch of Topics as having something in common. The "something" that unites them is for you to decide. As a moderator, you can edit the hashtag to give it a Description that will help members understand what it is these topics have in common.

For example, the beta group has very strict hashtag usage, including #bug for topics reporting a bug or problem with Groups.io and #suggestion for topics making a suggestion to improve Groups.io.

Shal
FWIW: Firefox 82.0.3 (64-bit) on Win10 Pro version 2004.


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Sara,

Hi - I was trying to log into my other groups.io account, but my
browser loaded in this email address when I went to log in. But I
typed over it with the address I wanted to use and mistyped it with an
invalid address. But I never wanted to change my address to begin with
and GIO is waiting for me to approve the email they sent to an invalid
address.

The login page can't change an account email address.

So, you should be able to log out (if necessary) then log in using the correct email address.

The tentative account with the typo'd address will simply be orphaned. I don't know if it will be "cleaned up" after some time, but it really doesn't matter since it can't be logged into again nor can it participate in any groups (it is permanently NC status).

So now, my other GIO account does not exist ...

No, it is still there. All you need to do is log into it (without the typo this time).

I replied to the email GIO initially sent saying I had requested a
change and it was awaiting a confirmation from the new address. Sigh
... any idea how I can cancel the request and put it back to my
original address?

Now wait a minute, you've confused me.

I thought you were at the login page when you made the typo. Were you actually at your account page? As far as I know that's the only way you could be sent a message about a change: enter a new address on the Account page and click "Change Email".

But it still doesn't matter. If you don't (can't) confirm the change request then the change does not occur. Again the answer is to log out (if needed) and log back in using the correct address.

Shal


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Paul,

We believe that our only option to prevent this banned member from reading our group's posts would be to set our group to Private

That's correct but it is kind of the "nuclear" option, I think you have other reversible options instead, not to prevent public folks from reading the posts obviously (since the posts are public) but to head him off and hopefully push him away faster.

One is to temporarily set the group to moderated so you can check and edit anything he may sneak by through what he's doing, and also announce to the group that you are changing to moderated to ensure he sees it; yes, I know it's extra work, but it would help push this member away a lot quicker when he sees all of a sudden his "posts" not getting approved/posted whatsoever.? Then you can QUIETLY reset the setting back to unmoderated when you are satisfied he lost interest and he's not trying to post anything more.

Another possible option, which I suspect is contributing to this happening, is the ReplyTo setting, you have it to both group and sender; maybe change it to group only (for now anyway), and tell folks to start using the ReplyToSender link in the footer from now on; that should also help cut him off, as a regular "Reply" click from a member will not be sent to both correspondents and group, just the members

The harder you make it for him to get joy, the quicker he'll lose interest! :)

Cheers,
Christos

Hi - I was trying to log into my other groups.io account, but my browser loaded in this email address when I went to log in. But I typed over it with the address I wanted to use and mistyped it with an invalid address. But I never wanted to change my address to begin with and GIO is waiting for me to approve the email they sent to an invalid address.

So now, my other GIO account does not exist and I do not see how to recover it as GIO is waiting for me to confirm the other one, which will never happen because the email address is invalid.

I replied to the email GIO initially sent saying I had requested a change and it was awaiting a confirmation from the new address. Sigh ... any idea how I can cancel the request and put it back to my original address?

Thanks,
Sara

On Fri, Nov 13, 2020 at 03:27 PM, John Pearce wrote:

It was my understanding that they can not see anything that is set to only be
seen by full members in the group settings.? Am I wrong about that

== ==
Hi John,

We had a recent problem member who we had to ban yet he has kept piggybacking messages onto active member's replies to our group. With the penchant for members to not remove the previous piggybacked message text(s) before replying, he was able to coattail onto members' replies: He would reply to an existing post in a thread and CC our group and a member who'd replied already adding some comment. His post would bounce (because he is banned) but the member, unsuspecting but believng that it was a ostensibly a reply to our group since the group's emaill address was in the header, would reply to the group and the banned member's message text would be piggybacked onto our group via that active member's post.

It seemed clear that the banned member was still able to read the messages on our group but not able to post himself which was shown in the Activity Log. To confirm this situation two of our Moderators, using an email address not registered with our group, accessed our group by Googling the group name and found that they could read the messages even though the email they used was not registered as a member of our group and they could not post using that email address.

We believe that our only option to prevent this banned member from reading our group's posts would be to set our group to Private, but since that is an undoable action we have not done so yet. We are hoping that the banned member will lose interest in our group and go elsewhere.

Fingers X-ed!

Paul M.
CostaRicaLiving
https: //groups.io/g/CostaRicaLiving
==

A bit more trivia:

Latest information I found (as of Nov 5 2020):
Group Member ID: 9,151,401
Site Member ID: 5,210,529
Visible Groups: 31,987
Total groups: 81,592 (not 100% sure if this includes Enterprise groups, but I think it does)

Duane
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On Sat, Nov 14, 2020 at 03:08 AM, Christos G. Psarras wrote:

Why else would one ask the question the way the OP did then??

Sorry, but the way the original question was posed makes it impossible to infer any particular reason for wanting to move a photo.

?the minute someone uploads a file to the group's site, they are losing a bit of control over it, same as putting it out in the Wild.Wild.West.?

Losing a bit of control is one thing; losing all control over it (as per your Wild Wild West) is another matter entirely.

I do agree the admins should communicate with the image uploaders though, but I think your concern about ethics is overblown, and not really applicable in this case.

Clearly I hope my concerns are inapplicable in this case, but please bear in mind that as written the intent might be to move a photo from a group where its originator is a member to another group where he or she is not a member, and for whatever reason actively does not want to be a member. You cannot say that my concerns are not really applicable in this case because you have no more idea of what the OP wants to do than I have. My point is that anyone wishing to relocate a photo (other than between albums in an archive) should proceed with caution and try to obtain the agreement of the photo's originator. If that agreement is withheld then IMHO it would be wrong to move it. (Perhaps perversely, it would then be OK to delete it!)

If a group becomes like the Wild Wild West it can only be because the group's owners and moderators have allowed it to become so, or even caused it themselves.

Chris

On Sat, Nov 14, 2020 at 06:49 AM, Valorie Zimmerman wrote:

However, I can't find a way to search for them, or sort the membership list by status. Do I really have to trawl though the Membership list and look for the badge??

No, but the solution isn't all that straightforward. I suggest that you download your members list and convert the resulting csv file into a spreadsheet. There will be a column headed "User Status"; a value of 0 in that column denotes Not Confirmed, so a bit of sorting will show all the NC members for the group in question and of course their email addresses can be taken from the relevant column.

Not difficult, but not "instant" either.

Chris

While looking for a mystery member in one of my groups, I saw far too many NC badges (not confirmed). I did scroll down to the bottom and clicked "send confirmation" -- but I would prefer to write them from my email and warn them that the notice is on the way, and they won't get email until they click reply and send.

However, I can't find a way to search for them, or sort the membership list by status. Do I really have to trawl though the Membership list and look for the badge??

I have lots of groups (too many!) so I'm looking for efficiency, if possible.

Valorie

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Chris,

>>> That presupposes that the intention is to set up a new group and close down an old one, which may be correct but equally well may not.

Why else would one ask the question the way the OP did then??

Any why else would one move an image from one group to another?? The only other reason I can think of is that the image was posted in the wrong group or something, and it needs to be moved to the right place, that's one of the admin things owners/admins do; that can also include deleting an uploaded image and nobody can do anything about it, the minute someone uploads a file to the group's site, they are losing a bit of control over it, same as putting it out in the Wild.Wild.West.? I do agree the admins should communicate with the image uploaders though, but I think your concern about ethics is overblown, and not really applicable in this case.

Cheers,
Christos

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Thanks Bruce(2)

I undid the Message formatting, saved it, then re-entered the Force HTML. Logged out.
Just sent a test message and no change to the footer. UGH!

So I logged in again, removed the formatting. Logged out. Waited a couple of minutes. Logged in again and set the HTML formatting. Logged out. Waited a minute and sent another test message. No joy -? still no footer as I want it.

Is it a case of surrender and let groups.io win?

On Fri, Nov 13, 2020 at 06:51 PM, Bruce W Fairhall wrote:

In Settings >> Message Formatting I have
??? Force HTML Emails set
??? Normalise HTML emails NOT SET
??? Plain text only NOT SET

Further advice needed, please.

Bruce -- See?/g/GroupManagersForum/topic/73172339#31277.

Try that out and see if it remedies the problem.

Regards,
Bruce (the Other One)

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Thanks Bruce anmd Shal

I just double-checked and I do have Force HTML Formatting set for messages. I sent to my test group a message and it arrived with that apparent text footer, not the larger font blue HTML footer as on this Forum.
I checked the wiki and cannot see what I am setting or not setting incorrectly:

In Settings >> Message Formatting I have
??? Force HTML Emails set
??? Normalise HTML emails NOT SET
??? Plain text only NOT SET

Further advice needed, please.

On Fri, Nov 13, 2020 at 09:04 PM, Christos G. Psarras wrote:

Yes, save it to your hard drive, then upload it to the new group.

That presupposes that the intention is to set up a new group and close down an old one, which may be correct but equally well may not.

In the absence of "further and better particulars" I have a concern about the ethics of moving photos from one group to another unless the originators of the photos have agreed to the move. Specifically see Terms of Service / Conditions of Use / User Conduct Para 1. 1. (i), possibly 1. 4. (iv) and the entire section about Intellectual Property Rights.

Chris