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Re: #howlong Answer from Support
#howlong
aspirit,
There is an automatic acknowledgement that you should have received immediately. If not
your spam filter may have captured it, or
something went wrong. But as to an actual response, as Bruce said that could take an indefinite amount of time. If there was a problem with the acknowledgement there's a possibility that the same thing may happen to the actual response.
Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: #howlong Answer from Support
#howlong
On Wed, Aug 1, 2018 at 11:19 AM, aspirit wrote:
How long does Support ([email protected]) generally take to respond?Support has been on vacation for the past three weeks and he is currently working through a backlog. I suspect that could be a factor. That said, even when here, response times I've received from support have varied from immediate to never. Regards, Bruce? -- The system Help is your friend.??/static/help |
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Re: The "via" responses
Sharon,
What is going on with responses to groups with the via addresses:No. Thanks, DMARC! DMARC is an email specification that attempts to eliminate all spoofed messages. However, it sweeps up traditional mailing list messages as "spoofed" because the From address is the posting member's, but the message was delivered by the list service. Hence what Y!Groups did to put the group's email address as the actual From address (inside the angle brackets). I think Groups.io has the least damaging approach to the DMARC problem: o For sending services which do not specify "reject" as their DMARC policy (or don't use DMARC at all) Groups.io copies the poster's From address to the outbound messages without change. o For those that do, Groups.io concocts a From address that includes the poster's address in the user-name field (before the @ sign) yet has groups.io as the domain (after the @ sign). This satisfies the DMARC anti-spoofing criteria. Unlike Y!Groups approach, it also keeps the From address of each poster distinct, so that your address book doesn't lump all members together as a single address. A consequence of all this, as you've noted, is that when you make a Reply message that includes a quote, above the quote of the original message, the typical "On [date] [user] wrote:" line created by your email interface tends to have a bit of a mess for the "user". Another consequence (to the Groups.io approach) is that people you correspond with both on and off list may end up with two address-book entries: one with their actual address, and one with their "via groups.io" address. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: How to move Active (but apparently abandoned by unresponsive group owner) Yahoo Groups???
George,
I am merely a member of the group. Combing through the information onAs a member, no. You would have to be at least a moderator. If you know of a way to do that, please enlighten me.The closest a member can get would be to collect the email addresses of people who posted - if the member was receiving individual emails and if the member has been saving them in their email interface. But that will only get the (sometimes very few) members who actually posted messages. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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#howlong Answer from Support
#howlong
Hello, Group Managers, |
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Re: Posting Tables
Bob,
How does one post a table and insure that the grid lines appear?There are so many variables here that it is hard to guess where to begin. Starting with which email interface are you using to create the message, or whether you're using the group's Reply or New Topic features. I've been known to throw my hands up in frustration, create the look I want in Excel, and then screen-shot it to paste into a message as an image. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Letting non group members post to group
Barb,
Is there a way to allow non-subscribers to post unmoderated?No. I also see there is an option in Integrations that says ¡°Create aIt is similar, in that it is intended to let you subscribe that address to specific services (or pass it to specific people) to post messages to your group. How does it work, or if it differs, how so?You can have more than one such address (up to the integration limit of 5 for Basic groups). The addresses are ugly - each includes a psuedo-random sequence so that it can't be guessed by someone who wants to spam your group. For each you have the option (when you create it) of whether messages posted via that address are moderated or not. You can also delete an address if you need to cut it off or if you need its "slot" for a more valuable poster. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Sidebar - Gmail dotted email addresses
Ellen,
Odd that they needed any information from you just to invalidate the incorrect email address. Just the fact that you received the email and are not the person named ought to have been enough. Oh well.
It doesn't happen quite that easily - in the case cited by Jeremy the victim must act on a request for updated credit card info without noticing that there is an inconsistency in either the card number or the address cited in the request. Hence Moral 1 - always be suspicious of confirmation requests that arrive "out of the blue". But yes, the bad guys are always looking for an angle. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: How to move Active (but apparently abandoned by unresponsive group owner) Yahoo Groups???
George, Unfortunately, it was set up as a private, restricted group, on , before Yahoo took over. ? I don't think that has any bearing on the situation. I was talking about what privileges you have, as a moderator. Using PG Offline might be my only option at this point. If you don't have the requisite privileges, and can't contact someone who does, then yes that may be the only thing left. Fortunately you can Invite (or Direct Add, if you upgrade to premium) the entire Y!Group Membership list by pasting the entire list (one address per line) into the Invite page. If there are more than twenty (in any 24-hour period) your action will be held temporarily for review by Groups.io, but that shouldn't deter you - approval is normally fairly quick (less than a day). Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
Robin M
Shal Farley
Bruce
aspirit
Bob Chaparro