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Mary,

I have a member of my group that keeps getting bounced, though she and
I are unsure why.

If you mean that her address is repeatedly set to Bouncing or Bounced status (a blue or red B on her row of the Members list) then click on her row, and then the Email Delivery History button (tab). The information there should tell you why there is a difficulty delivering messages to her address.

She can see the same information by opening the Recent Bounces page from her Account.

Can I override the bounce?

No.

I do the probe, she does her part and then her next email sets her as
bouncing....

"Her next email?" - you mean the next message posted to the group (and hence sent to her address (along with all other members). Or do you mean something else?

Being reset to bouncing status on each message implies that her email service is rejecting nearly every delivery attempt. This could signify some kind of anti-spam feature which she'll have to tame from her end.

Interesting that the bounce probes are getting through to her though. That may mean that she's white-listed the address that sends the probe message. But that's not good enough: she'd have to do the same for the address of every posting member. Or find some way to allow all messages sent through your group.

If you mean that she only gets set to Bouncing after she herself posts to the group then that implies that her email service does not accept messages that arrive from elsewhere (the group) that claim to be from her address. She may need assistance from her email provider to learn how to allow her list postings to return to her.

Shal


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