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Barbara,

A member in one of my groups is having email delivery problems (a
comcast address). ...
Looking at the member's account it has a string of "Unable to parse
bounce message", even while being in email contact.

GMF has a couple dozen Comcast subscribers, none of whom are currently bouncing. I looked at a few and most have no bounce history, but I did find one that had that same message in their recent bounces list. But it wasn't all that recent (March).

What can the member, what I can do to help?

Probably nothing directly. It would be a deliverability issue between Groups.io and Comcast.

If the member's history has such an entry that is actually recent (within a day or two) I'd report that to [email protected]. Mark may already be aware of it, but a fresh example (one still in his server logs) may help him track it down.

The SMTP standards have been around a long time, so I'm a bit baffled as to how Groups.io could be unable to parse the response. Maybe a Comcast bug, maybe a Groups.io bug, or maybe something else interfering with the transaction. In any case, it would likely take access to the server logs at Groups.io (and possibly in coordination with Comcast) to resolve it.

Shal


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