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Sharon,

Both were subscribed to the list but when she posted from her
professional account, the copy would be posted as coming from gmail.

That would be the expected result if her account that logs in with the gmail address had her professional address listed as an alias.

Except that she either shouldn't have been able to have a separate account (and subscription) under her professional address; or that subscription should have taken precedence over the alias when it comes to posting under the professional address.

So already there seems to be a confusion or a bug afoot.

She has now deleted the gmail account on groups.io but the same thing
is still happening.

Um... Impossible?

Is her gmail address still subscribed to your group?

If so, then either she didn't actually delete that account or there's a bug there.

If not then either your group allows posts from non-subscribers or there's a bug there.

Ideas?

I would carefully examine the header of a recent posting from her to determine:

1) posted by email or via the group's web pages?

and if posted by email:

1a) which email service is the sender? and
1b) is the sender domain consistent with the domain in the header From?

I'd also look carefully at her subscription(s) to determine:

2) Does the subscription have an alias?
(if so this is listed below the Joined date and above the Role)

Then I'd use the above facts to determine how the post actually arrived in the group and whether that's consistent with my understanding of how Groups.io works, or if it should be reported as a bug.

Shal


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