"OK; then I suggest that you check the settings for the Poll hashtag to make sure that it isn't set to Moderators only. Chris"
No the hashtag is not set to moderators only. In the admin settings, polls are set to 'only moderators can create', I've gone to each poll to the edit button to check and nothing is blocked. When I go to my hashtags and click on the edit button under #poll the only box that's checked is "Reply to sender".? I really don't know what the problem would be.
Thanks so much for trying to help. Any other suggestions?