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Anita,

So how come I was bouncing?

Go to your subscription page in any group and click on the "Email Delivery History" button. That page should tell you what your email service told Groups.io when it refused delivery of a message.

Now I have a member who is very sick bouncing and I can't change this.
Is there any way for me to unbounce her?

Same thing, but start by clicking on her row (anywhere except the checkbox) in your group's Membership list. If her row has a blue B then Groups.io is still trying to unbounce her by sending occasional probe messages. She needs to respond to one of those to prove that her email address is still working. If her row has a red B then Groups.io has given up, but you can ask for a bounce probe to be sent.

Regardless, she must receive and respond to the probe message in order to unbounce her email address.

Shal


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