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Re: Massive Bouncing Members Conundrum

 

On Fri, Mar 21, 2025 at 08:40 AM, netsurfau wrote:
So, I'm guessing that none of the 3,193 bounced receive anything from the group, and there is no way to ascertain if they're?still bouncing,
if they were bounced some time ago.?
There are two stages of bouncing:
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  • a soft bounce where Groups.io has had an issue delivering an email but is in the process of retrying and this is denoted by a blue B badge on the member list
  • a hard bounce where Groups.io has reached the limit if its retries and stopped trying to send messages to a member altogether; denoted by a red B badge on the member list
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Hovering your mouse pointer over those badges will show a pop-up stating when a particular bouncing state was entered:
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In addition, you can also view the member record and display the Activity History for that member. The Activity Log will contain entries which show when an account has entered or left a bouncing state. You can see on this example from GMF (read from the bottom up) that a member subscribed and then went through the bouncing stages.? Duane has twice sent a bounce probe to this member but the account is still in a bouncing state:
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Now my question is, do I just delete all of the "bounced" members, as technically they're not actually members anymore?
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Bouncing refers to email delivery so there's a chance that those members may still be viewing messages online. I know a bounced member gets a prompt to un-bounce their account when they login to the Groups.io site but I believe they can still read messages anyway.? Whether you remove them or not comes down to how you wish to operate your group. If you have guidelines that state that hard bouncing members will be removed after a period of time then it would be reasonable to do so.? As in the example above, you could start by sending them a 'bounce probe' to see if it has any effect.
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You can send multiple bounce probes at one time by filtering the member list by those in a bouncing state, selecting all the members on the list and then selecting Send Bounce Probe from the Actions button:
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As you have lots of bouncing members, I'd recommend that you set your Items per Page to Infinite Scroll in your account preferences at /settings/prefs
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This will allow you to scroll to the bottom of the list before selecting everyone and using the Actions button.? If you use the Groups.io app, the default is Infinite Scroll on the member list anyway so you would not need to change your preferences.
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Regards
Andy
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