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A user needs advice on how to stop having to sign in on her iPhone to read emails


 

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Hello Managers Forum!

Could someone suggest a fix for this problem?

I don¡¯t know if iCogroups Admin is a ?reference or for her server admin?
I recently changed my preference from the individual messages coming through to a daily summary and since then, on my iPhone, I am prompted to enter my password and email for ICOgroups every time. I can open up the individual messages in the daily summary on my Mac fine without having to enter my password and email address. I have also checked my settings on my phone.

I have changed my settings so that my log info is saved however, a prompt still pops up and I still have to click in the email field and then click autofill, before I can access any individual messages in the summary list.

My Safari browser Block All Cookies is toggled off as another possible cause listed in the things to check guidance. For the final point to check, it states:

5. Contact iCogroups Admin
? If none of the above work, the email list might have specific security settings requiring frequent re-authentication on mobile devices. Reach out to their support team to see if they can adjust settings for your account.

I wondered if this could be the cause since I changed the way I receive the messages? I know you are a very busy lady but I would be so grateful if you could please check for me as it is a little frustrating.

Many thanks,

Erica (Hastings Creatives moderator)

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