I help administer a support group on this platform. I just helped a new member resolve an issue with her new subscription as she wasn't receiving a copy of the group posts. Turns out it was something really simple...she hadn't confirmed her email address.
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Curious, I checked for other members flagged as 'NC' and found over a thousand of them. I went through the site manuals, and it seems to suggest that you don't get access to the group unless you confirm your email address. That said, I checked activity logs and found one member flagged as NC who appears to have subscribed and not received a confirmation email (maybe she subscribed on the website rather than via email?), and another who hadn't confirmed her email address and yet had amended her profile. So, I'm confused.??
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Here's my specific questions:
- Can NC members access the group via the website (they just don't receive posts via email)?
- Should I be reaching out to these NC members and get them to verify their email address??
- What's the implications if I do nothing? Am I fretting over something that's no big deal?
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Many thanks,
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Steve
Steve