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Re: Some subscribers have issue with certain emails


 

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Jim,

I have some subscribers to [email protected] that are getting certain emails from the group that are not displaying correctly. Below my signature block is what they are getting and that is how it shows up on their screen.
They all have Optimum.com for an ISP. 
My inclination is to doubt it because other members of the group are not having this issue, although Optimum claims it depends on the devices of the other members or their ISP providers."

If the common thread between the troubled members is they use Optimum then it has to be that ISP, no matter who the email sending server is, especially since other members who use a different ISP get theirs fine.? Maybe something in the way Optimum reads-in and deciphers those particular messages -which happen to be routed through Outlook.com servers- causes them to not display those properly, that would make sense to me.

To test if it was something on my computers or my system I sent directly to one of these subscribers that same email from each of my two computers. They emailed me back saying both came thru looking correctly on their screen.

To really test that you should send them the same message you posted to the group, not directly from your computer but online from groups.io, i.e. send them a private message from your group so this way the message will be sent to them through groups.io as if it was a "regular" group message.? After posting a normal message to the group, go to the member list and find one of those problem members and select Send Message, and paste in there the same exact message you just posted to the group.? Theoretically, if they have trouble viewing correctly the group message, they should also have the same problem with the direct group message, so let's see what happens.

I have my own domain name (hosted by GoDaddy) and my email is hosted by Outlook.com, so I could temporarily join your group and see if I also get the same problem, if not then it has to be Optimum.? Let me know and I'll send-in a subscribe request, or you can send me an invite or DirectAdd me if your group has that option.

Cheers,
Christos

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