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Re: apparent blacklisting iiNet
¿ªÔÆÌåÓýAfter MANY emails and phonecalls to iiNet support, yesterday I had a LONG chat with yet another tech support after I had sent an email, subject line COMPLAINT.I was told that iiNet itself doesn't block email and they don't have a blacklist nor a whitelist. He said that they have a "backserver" (I think he called it that but I didn't make a note of the name) which decides which domains to block. When I asked for an email address to contact them, he said that they don't have any physical contact (I told him that was a lot of b*s*). What I am trying to find out is EXACTLY what was done to get the mail flowing again, so I know what to ask for if/when it happens again. I'm afraid that he was really annoyed with me when I kept insisting on getting the information. Probably to fob me off, he said he would pass on my request to another department and they would contact me. When I asked when that would be, he said 24 to 48 hours !! That was 24 hours ago and nothing yet.... still waiting. I would advise all iiNet customers to look in their Tasks to see what has been written after phone contact. Go to your account page, you should see, in red, "you have an open task", then click on that. Now click on "view" beside the open Task. I just checked the writeup about yesterdays phone call, and a lot of incorrect information has been written, about how I had accepted that the problem was fixed and that I was happy with iiNet and wanted to continue with them. None of that was discussed at all. I'm currently writing up a document detailing all the dates, times and details of contacts, and copying the responses in the Tasks pane. iiNet has a nasty little habit of deleting any comments older than 2 weeks, luckily I had made notes on a pad of paper... What really annoys me is that I am being treated like an idiot and that I don't need to know anything more than they choose to tell me. If I get any further response about what has been done, I'll let you know. Win On 11/02/2022 10:55 pm, Janet Bullard
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