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Re: Premium Support Response Time?


 

On Tue, Dec 22, 2020 at 12:55 PM, JeffH wrote:
I submitted a request via email a couple of days ago ([email protected]) and didn't receive a confirmation that it was received or any other confirmation.
I haven't submitted one recently, but you used to get an immediate acknowledgement.? Then it was a waiting game.? FYI, you must send it from the email address of the owner of the paid group in order for it to even be considered.? I can't be sure, but I think incoming emails are compared to a list of group owners and unpaid group requests are ignored.

Duane
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