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User unable to delete account


 

I'm going nuts. One of my users created an extra account and I am walking her through deleting it. She is following my instructions to the letter and has shown me screenshots proving it. Yet the account remains. We've now been through this three times.

The problem is that I need to change the email address associated with her first account to the one associated with the second. I can't do that until she deletes the second account.

Thanks for any suggestions.
Pete

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