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Peggy,

So I write back to each one ... and explain that their email address
is not signed up to get our messages, and ask them to forward to me
any messages they’ve received from my group, so I can see the email
address of the actual subscriber.

Good move!

Only one of the six responded by forwarding a message, which showed a
different AOL.com email address as the intended recipient. ... So I
wrote to that member and asked whether they were receiving the group’s
messages normally (they’re subscribed to single messages) and let them
know that a non-member had received at least one of their emails. ...
That list member has not written back.

I'd be inclined to set the member to No Email (or Special Notices Only) until you arrive at a resolution.

My reason is to stop the delivery to the wrong address, however it is happening. I would not want that person to be marking the group's messages as spam, or taking other actions out of frustration.

I should add, my group has over 15,232 members, and it’s time-
consuming to have to deal with this problem. I would like to get to
the bottom of it, so I'm not dealing with this every morning.

In a group that size I might just leave it at that, and wait for the member to contact me about what happened. Maybe calendar a note to myself to check on the member's settings in a week and see if he/she has set it back.

If you get answers from any the other five implicating the same member, or the first one gets additional messages and the member has turned their delivery back on, I might conclude the misdirection of messages was willful and take the further step of banning the member. At that point you and the member have to reach an understanding about what happened and how to prevent it.

In other groups I might try following up with the member a few times before giving up. That would be a judgement call based on how much support effort I want to give in that group.

Is this a glitch in the Groups.io system, or is it an AOL anomaly – or
some combination of both?

I don't know, but either of those seem like a long shot. Delivery to the wrong Inbox would be a major failure for an email system.

I'm inclined to agree with Duane that the problem likely has to do with some action by the member, or by someone with access to the member's email account.

Shal


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