It's a setting on their computer. They need to choose which program opens when they click a mailto link. Details depend on whether they are using a Mac or different versions of Windows.
As to why the problem only started recently, maybe they installed or uninstalled an email program or reinstalled the operating system, or it is a new computer. In any event, not a problem with Groups.IO. They would see the same thing with any other reply type of link.
On Fri, Aug 7, 2020 at 7:22 AM Yvette Money via <yveterinarian=[email protected]> wrote:
Good morning all.? I received this message in one of the groups I moderate and am not sure what to tell the person who is experiencing this:
"Is anyone else having problems responding to? email from the group? I'm on digest and the 'respond to group' and 'respond to individual' links at the bottom of each email no longer work. I get a pop up box asking me to open a new email account with microsoft or google or one of several other choices. I have to go to 'visit your group on line' to reply. This started about two weeks ago and makes no sense.? "