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-----Original Message-----
From: [email protected] [mailto:[email protected]] On
Behalf Of Shal Farley
Sent: Wednesday, January 10, 2018 2:10 PM
To: [email protected]
Subject: Re: [GMF] changing profile

Sugar,

> I am or supposed to be a moderator for a group ...

Go to your group list here: /

There will be an "Owner" or "Mod" badge next to any groups you are owner or
mod for. If you have neither badge next to the group name in question then
that group's owner (or a sufficiently permitted mod) will need to promote
you.

If instead of a list of groups that page shows you general info about
Groups.io then you are not logged in. You will need to log in (using the
email address which is registered in the group) and then go back to that
page.

> ... and I am not able to see the directory (read the directory) ...

"Directory"? Do you mean that or do you mean the group's Members list?
You can't use the Directory to remove anyone, so you must mean the Members
list. Go to the group and (if you are at least a moderator) you should see
an "Admin" item in the left column. Click on that to expand the Admin
controls for the group; the Members list is one of the items there.

> ... because it says that I have to change my profile settings?

I can't make any sense of this statement. I'd need to know what page you
were on to have a clue what "it" said that, and what it might have meant.

> So I have. I am currently on owner and mods only and since that does >
not work I am assuming that my owner is having difficulty trying to > make
me moderator.

I'm again at a loss to understand what you're trying to say. But maybe that
will be moot once you go to your group list and check whether you have the
appropriate badge there.

> I have and she has tried to locate Mark and I know with the holidays >
it is a bit crazy.

It doesn't sound to me like this is an issue that needs Mark's attention. I
think you're in the right place.

> So now I need to remove someone and I can't even have the list of >
members shown to me.

Try these steps:

o Use the groups list to verify whether you are a mod or owner.
o Click on the group name in that list to get to the group.
o Click on Admin to open up the Admin links o Click on Members to see the
members list.

At this point the Members page may be showing you the Members list, or the
list of Pending members if there are any. If the button at the top of the
list says "Pending Approval" click on it, and select "Members"
instead.

o Use the Search box to find the member you wish to remove, or
scroll down the list to find the member, if the list isn't too long.
o Click the check box next to the member's name o In the Actions menu at
the bottom of the page select "Remove".

> It just show myself and it says 1 out of 36 but just myself.
>
> Even if I change the profile to group members, still nothing

I don't know what you're looking at there, but I don't think you're using
the word Profile correctly - as that would have to do with your own
subscription, not with admin control over your group.

Shal