开云体育

On Thu, Nov 21, 2019 at 09:48 AM, Scott H. wrote:

I have a member whose e-mail address has changed. I can go to the Admin, Members section of the group. I can open the members information page and I can enter his new e-mail address. When I click save at the bottom of the page, I get a message (in red) "That email address is already registered" and the e-mail address in the Email box reverts to the old e-mail address. The member is using the new w-mail address in our? club "test" group.

As far as groups.io is concerned, those two email addresses are two different people. If you had changed the email address before he subscribed to the "test" group using the other one, you probably wouldn't have gotten the error message.

? How to I as Owner or Moderator change a members e-mail address in the migrated group?

If the email address the subscriber is changing to is not already in use, you can update it as you attempted to do. If it's already registered, you cannot.?

Going forward, how do members edit their own information?

That depends on what "information" they need to edit. Account information can be found at?/account. Subscription information can be found at?/g/GROUPNAME/editsub.

In this case, you will probably want to have the subscriber himself merge the two accounts. Instructions can be found as the last entry of this wiki page:?/g/GroupManagersForum/wiki/Profile-and-Email-Address-and-Merging-Accounts

Also, as I understand it, this is a community help site, how do I request help from Groups.io employees working support?

You can send an email to [email protected]. However, GMF should continue to be your first stop for help. It makes no sense to bother support with an issue that can be readily answered by an experienced peer.

Regards,
Bruce