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Re: Messages to aplus.net domains not working


 

Indeed. Mail service--likely to include Simple Mail Transfer Protocol (SMTP), Post Office Protocol (POP), and Internet Mail Access Protocol (IMAP)--for aplus.net domains is managed by a different company, carrierzone.com. Aplus.net has contracted the mail service out to Carrierzone. The way they do this is via something called Mail Exchange (MX) records. There are records stating that any mail for aplus.net should be delivered to a carrierzone.com server. You can look at Wikipedia for more detail.

Obviously there are two ways to investigate this problem. Both take some persistence.
  1. Start an inquiry with aplus.net. Likely their techs don't know anything about this (since they don't do mail--but won't admit it, and they won't admit that it's handled by a third party.
  2. Contact Carrierzone. They may not want to talk to you because you're not their customer--Aplus is.
You just have to keep contacting them both until someone acts. I've been through this exercise before, with a couple of different companies.

My guess is that Carrierzone sees the 100 messages a day coming from [GMF] and decides they are spam and dumps them. If they also send a message to G.IO, G.IO will send you a message stating that you've been unsubscribed. There's a link in the message that resubscribes you when clicked.

This has happened to me three times?since the Yahoo cutoff announcement. Sure enough, each time I find two days worth of [GMF] messages in my Spam folder. Once I click the link in the message and move the messages from Spam to Inbox, things start working again--until the next time.

Larry


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