If the bounce emblem is still on that means the subscriber hasn't
responded to the bounce probes. They must do so before they can be
unbounced. You can try sending them a message directly from your own
email address to see if it bounces and/or notify them that they need to
respond to the bounce probe.
See the info at
"
/g/GroupManagersForum/wiki/dealing-with-bouncing" I generally follow the routine of sending additional bounce probes
(Groups.io sends some as well) until the bounce symbol turns red. At
that point I send the subscriber a message directly from my own email
address. If they respond we try to figure out what it happening. If
that email bounces (this is usually the case) I then delete the
subscriber from the group. The only exception is in the rare case where
I know the subscriber personally. In that case I will try to get in
touch with them through alternate means.
Jonathan
On 11/14/2019 2:12 PM, Stan Garfield wrote:
I recently migrated a group from Yahoo and am going through the
membership list to fix the bouncing email addresses.? I notice that even
after I do so, and a bounce probe is successfully delivered, the blue or
red bounce indicator remains on the member's entry.
Given that I have provided a new email address that works, I think that
the bounce indicator should then go away.? But I continue to see
numerous blue and red indicators, which makes it hard to zero in on the
addresses that are actually still bouncing.? I have to access each such
member and review the email delivery history.
If the bounce indicator is on, does this mean that no email is being
delivered?? This does not make sense if an new email address has been
provided and bounce probed successfully.? I would like the system to
take note that a new email address was provided, and to reset the bounce
indicator.
Is there a way to easily and predictably reset the bouncing status?? Or
does this need to be an enhancement request?
