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Re: New members trying to join by email: what did I not tell them?


 

On Mon, Nov 11, 2019 at 11:39 AM, Brian Jennings wrote:
One person has made it successfully.?

Besides emailing [GroupName][email protected]?? what did I forget to say??? I know many have tried.? There is nothing in the pending members area.

Does the subject need to be specific too??? This is not in any of the auto headers/footers, etc. so I didn't tell them anything except what it said to do which was email [GroupName][email protected] after the group was approved.?
Brian -- A stab in the dark:? Do the people having problems all use BT Mail?

There is a known bug (not a groups.io bug) in the manner that BT Mail handles the +command email addresses (it strips off the part after the +). If this is happening, you should see a series of notes in your Activity log along the lines of "non-member xxxxxxxx @ yyyy.com attempted to send message...".

Again, just a wild guess...but it's the only reason I can come up with as to why it might not be working.

Bruce

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