开云体育

On Tue, Nov 5, 2019 at 10:41 AM, Ann Wild wrote:

I have now run into this problem twice. ?I try to change a member's email address to the one that person now prefers, but I am told by groups.io that that new address is already registered. ?Yet when I try to search both the registered address and also her display name, that address is nowhere to be found.

The email address is an Account identifier, not a Subscription identifier. As a group Owner, you do not have access to other people's account information, only subscription records in your own group.

It is possible for owners of Premium groups to change a subscriber's email address for them, but you should really go lightly on that. Doing so affects all their other subscriptions, with perhaps unintended consequences. To that end, I'm actually glad that you got the error message, so your actions didn't overwrite her subscription information in another group.

I finally solved it by deleting her old membership, waiting awhile, and then direct adding her at the new address. ?It worked.

As a group Owner, that's really the only appropriate thing to do.

The subscriber herself could have merged the two accounts under one email address, if that was the desired action. More on account merging at?/g/GroupManagersForum/wiki/Profile-and-Email-Address-and-Merging-Accounts

But how did this happen in the first place? I checked the old Yahoo member records, and there is only that member's one, old email address, not the one that groups.io says is registered.

Perhaps she signed up for another group using that address?

An individual subscriber can have multiple accounts here...one for each email address.?

As I said, I have just run into this again and wonder how often it will happen. Help!

Nothing is broken. It's just a different way of managing accounts and you will eventually grow accustomed to it.

Regards,
Bruce