I think I finally understand what you are saying and for your group, it does seem to make sense. From what you explained, it is because members either aren't paying attention or they don't understand what they are doing.?
In this situation, I would consider other solutions.?
If it is a recurring problem througout the group, perhaps a monthly notice educating them on the proper process could go out for the next 6 months.
If the problem is confined to a few known users, then perhaps educate them each time they email you instead of the group.?
You could make a wiki page tutorial and refer them to that.?
This does seem to be eithet an educational issue or a one of the user not caring enough to learn and make a corrective action.?
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Sandi Dickenson
Moderator of ASG Volunteers Group
