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John,

Can anyone tell me why Groups.io blocks incoming messages from
external submitters and puts them in the Pending queue.

Exactly for the reason your Subject line supposes.

But we would like to be able to have the community emails not held in
the Pending queue.

The only way to have senders recognized as part of your "community" is to have them join the group. "Allow Non Subscribers to Post" means exactly that - anyone in the world.

We would like them to just flow to the group.

You could create an Email Integration and have them post to that address, but it is rather ungainly - intended for use with automated mailings, not human users.

We have a small group that provides advice to our community and only
those responding are members of the group.

People who post as non-subscribers do not receive any group messages. So presumably your group has the "Reply To" option set to "Sender" or "Group and Sender"? I actually haven't tested whether that works for non-subscribers.

Does it matter if community members can see the questions posted by other members, and the replies to them? If not one way to handle this would be to let the community members join the group to post and receive messages. You can set the group's "Default Sub Settings" so that their subscriptions would use the Advanced controls "Following Only" and "Auto-Follow Replies" - that would mean that only their own posts and its replies would be emailed to them. But they could still use the group's web page to see other members' posts, and they could change their subscription to receive All Messages.

If it does matter, another approach would be to allow the community to join the primary group, and make that an Announcement Group so that they cannot post there (but you could use it for general community announcements). Then use a subgroup for the advisors. You can set the subgroup so that primary group members can post to it without moderation, and also set it so that primary group members cannot read its messages. In the subgroup you'd sill need to set Reply To for "Sender" or "Group and Sender" in order for the community member to receive a reply from an advisor.
/g/GroupManagersForum/wiki/Why-use-a-Subgroup

Shal


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